AC Hotel by Marriott Guatemala City

Hotels
•
AC Hotels by Marriott
8.5 (699 reviews)
11 Avenida 35-02 , Guatemala , gt

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.5
Several reviews highlighted issues with cleanliness, including unclean rooms and inadequate service.
Service
9
While there were some complaints about service, many reviews praised the staff's friendliness and helpfulness.
Location
9.5
Numerous reviews mentioned the excellent location, particularly in relation to activities and attractions.
Room Quality
8
Mixed sentiments on room quality: some found rooms spacious and clean, while others faced issues like uncomfortable beds.
Amenities
7.5
Certain reviews cited limited amenities, including the gym and the lack of services.
Value for Money
9
Most reviews pointed out good value for money in relation to location and quality.
Food and Beverage
8.5
Reviews noted good food quality but suggested improvements in breakfast offerings.
Overall Experience
9
Overall positive experiences with a few notable areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:34

Property Description

Luxurious Accommodations
AC Hotels by Marriott Guatemala City offers 4-star air-conditioned rooms with free WiFi and private bathrooms. Each room is equipped with a flat-screen TV and a safety deposit box, ensuring a comfortable stay for all guests.

Delicious Dining Options
Guests can enjoy a delightful à la carte breakfast every morning at the hotel's restaurant. Additionally, the property features a terrace where visitors can relax and unwind while taking in the surrounding city views.

Convenient Location
Located in Cayala City, the hotel is surrounded by shopping, dining, and entertainment venues, providing guests with plenty of options for leisure activities. With multilingual staff available at the reception, planning your stay and exploring the city becomes effortless.

Book your stay at AC Hotels by Marriott Guatemala City now for a memorable and convenient experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 699 reviews
Cleanliness: 7.5
Service: 9
Location: 9.5
Room Quality: 8
Amenities: 7.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9
S
Silvia • family_with_children • gt
10
2026-07-26 • via Nuitee
R
Rocio • couple • cr
10
2026-07-19 • via Nuitee
S
Sandra • solo_traveller • cr
8
Lástima que al final la falta de empatía y consideración de la señorita Fernanda y sus “Protocolos” haya dejado un mal r
Pros:

Básicamente la ubicación, al momento del check in muy amable Marcos.

Cons:

La privacidad del baño es realmente poca, podría considerarse algo que brinde más tranquilidad, para 2 personas si es incómodo.

La falta de seriedad para con documentos importantes olvidados luego del check out, que simplemente “no avisaron” hicieron pasar momentos de ansiedad y angustia que jamás olvidaré.

2026-07-17 • via Nuitee
J
JENNIFER • couple • co
10
Hospedaje lindo en ciudad de guatemala
Pros:

la ubicación y el servicio

Cons:

todo me gusto

2026-07-16 • via Nuitee
I
Iurii • solo_traveller • my
8
2026-07-16 • via Nuitee
R
Rama 10 • solo_traveller • il
10
Pros:

מלון מהמם באזור מקסים נוח לטייל בבטחה .חדר גדול מיטה נוחה פשוט נפלא

Cons:

כלום

2026-07-12 • via Nuitee
R
Robles • solo_traveller • gt
10
Pros:

exelente

Cons:

el cervicio la comida

2026-07-09 • via Nuitee
L
LUIS • extended_group • us
5
Business
Pros:

The so rounded the hotel was great restaurant

Cons:

Parking is bad no directions to the hotel and also way to many entrance block bad for business

2026-07-06 • via Nuitee
J
Jorge • family_with_children • us
5
Need a person on the lobby for more security
Pros:

N/A

Cons:

N/A

2026-07-06 • via Nuitee
R
Rene • couple • hn
7
2026-06-28 • via Nuitee
O
Oscar • family_with_children • hn
9
Great staff and overall service
Pros:

Location

Cons:

Doesn’t have a pool

2026-06-26 • via Nuitee
D
de León Noriega • solo_traveller • gt
9
Cons:

El acceso al parqueo se me complicó

2026-06-24 • via Nuitee
R
ramiro • solo_traveller • ec
7
Pros:

El lugar

Cons:

El precio

2026-06-21 • via Nuitee
H
Henao • couple • co
10
2026-06-15 • via Nuitee
S
Sandra • couple • us
9
Pros:

Location

Cons:

Parking

2026-06-14 • via Nuitee
E
Estefany • couple • us
1
2026-06-12 • via Nuitee
J
Jennifer Daniela • couple • gt
10
2026-06-03 • via Nuitee
J
James • solo_traveller • au
8
2026-05-31 • via Nuitee
S
Selena • couple • pa
8
2026-05-31 • via Nuitee
M
Maria Antonieta • couple • co
10
En hora buena
Pros:

La ubicación y la habitación

Cons:

Es muy básico, no tiene servicios adicionales (turco, sauna, cambio de dólares)

2026-05-26 • via Nuitee