AC Hotel by Marriott Guatemala City

Hotels
•
AC Hotels by Marriott
8.5 (638 reviews)
11 Avenida 35-02 , Guatemala , gt

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.5
Several reviews highlighted issues with cleanliness, including unclean rooms and inadequate service.
Service
9
While there were some complaints about service, many reviews praised the staff's friendliness and helpfulness.
Location
9.5
Numerous reviews mentioned the excellent location, particularly in relation to activities and attractions.
Room Quality
8
Mixed sentiments on room quality: some found rooms spacious and clean, while others faced issues like uncomfortable beds.
Amenities
7.5
Certain reviews cited limited amenities, including the gym and the lack of services.
Value for Money
9
Most reviews pointed out good value for money in relation to location and quality.
Food and Beverage
8.5
Reviews noted good food quality but suggested improvements in breakfast offerings.
Overall Experience
9
Overall positive experiences with a few notable areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:34

Property Description

Luxurious Accommodations
AC Hotels by Marriott Guatemala City offers 4-star air-conditioned rooms with free WiFi and private bathrooms. Each room is equipped with a flat-screen TV and a safety deposit box, ensuring a comfortable stay for all guests.

Delicious Dining Options
Guests can enjoy a delightful à la carte breakfast every morning at the hotel's restaurant. Additionally, the property features a terrace where visitors can relax and unwind while taking in the surrounding city views.

Convenient Location
Located in Cayala City, the hotel is surrounded by shopping, dining, and entertainment venues, providing guests with plenty of options for leisure activities. With multilingual staff available at the reception, planning your stay and exploring the city becomes effortless.

Book your stay at AC Hotels by Marriott Guatemala City now for a memorable and convenient experience!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 12 years old and over stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 638 reviews
Cleanliness: 7.5
Service: 9
Location: 9.5
Room Quality: 8
Amenities: 7.5
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9
J
Jaime • solo_traveller • co
8
2026-03-07 • via Nuitee
V
Vanessa • family_with_children • gt
9
Pros:

Me gustó la ubicación, todo a mano para pasar un lindo tiempo. Lindo !!

Cons:

Que estaban haciendo limpieza de alfombras y olía mal, pero al menos era fuera de la habitación

2026-03-03 • via Nuitee
C
César • couple • gt
10
Todo Magnífico y se repetirá mi estancia.
Pros:

Seguridad

Cons:

Sí

2026-02-28 • via Nuitee
A
Andrés • family_with_children • nl
7
Pros:

Muy bueno

2026-02-24 • via Nuitee
G
Guy • couple • il
9
Highly recommended for Cayala
Pros:

The location, the bed and pillows were very comfortable, the shower was amazing, the room was spacious and the views of the city from the lounge were brilliant

Cons:

The elevators took too long and were confusing

2026-02-14 • via Nuitee
D
De la Vega • family_with_children • gt
10
2026-02-12 • via Nuitee
C
Cioti • couple • gt
1
Not good at all.
Pros:

Nothing- it was just a bad experience.

Cons:

I couldn’t stay in the room because they had some issues with the operating system so we weren’t allowed to stay in. They charge me ( booking or teh hotel ac Marriott) and this was one month ago and still didn’t got my money back. Both booking and Ac Marriott did a terrible job. It’s my last time that I’ll ever book through Booking. Just my experience with Booking for the second time in 6 months.

2026-02-12 • via Nuitee
F
Farley Estiven • couple • co
7
Pros:

Muy bien ubicado y las habitaciones muy cómodas.

Cons:

Fueron muy poco flexibles con un error que tuve al reservar pese a que les envié varios mensajes hicieron caso omiso y no respondían solo para decir que rechazaban la petición

2026-02-11 • via Nuitee
B
Bethany • solo_traveller • us
7
2026-02-09 • via Nuitee
J
Javi • couple • cl
10
Increíble
Pros:

La habitación muy cómoda, limpia y amplia. Excelente desayuno buffet!

Cons:

Un poco lento el tiempo de espera de los ascensores.

2026-02-08 • via Nuitee
R
RANDALL • family_with_children • do
8
2026-02-08 • via Nuitee
A
Antonio • solo_traveller • it
10
2026-01-29 • via Nuitee
P
Pedro • family_with_children • gt
10
2026-01-28 • via Nuitee
K
Kenia Maldonado • couple • hn
7
Hermoso
Pros:

La ubicación

Cons:

No me gustó que no funcionó la TV el internet

2026-01-27 • via Nuitee
J
Juan • couple • us
10
2026-01-27 • via Nuitee
J
James • couple • us
9
2026-01-26 • via Nuitee
A
Anthony • couple • us
8
Pros:

Upon arrival, very friendly and professional staff. The room was perfect for my one-night stay: comfortable bed, hot shower, modern aesthetic, easy layout - and I always love when there are plenty of outlets and the lamps near the head of the bed have easy-to-find on/off switches. 😁

Cons:

Sent a message via booking.com and never received a reply.

2026-01-26 • via Nuitee
P
Perez Cifuentes • family_with_children • gt
10
Best hotel in CAYALA!
Pros:

Divino! Un lugar con muchos detalles! Y las personas súper Amables!

Cons:

Nada.

2026-01-25 • via Nuitee
G
Gabriel • family_with_children • pa
10
2026-01-20 • via Nuitee
M
Mildred • extended_group • gt
8
Silencioso y tranquilo.
Pros:

Muy buenas opciones para desayunar. Ambiente agradable para desayunar a gusto.

Cons:

Llegué a desayunar a las diez, a los diez minutos recogieron todo del bufet y no pudimos comer casi nada.

2026-01-19 • via Nuitee