AnCasa Hotel Kuala Lumpur, Chinatown

Hotels
8.1 (1666 reviews)
Jalan Tun Tan Cheng Lock (Off Jalan Bukit Bintang), Chinatown , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and modern rooms
Convenient location
Cons:
Cleaning issues
Breakfast quality

Categories

Cleanliness
7.55
Complaints about dirty beddings and uncleaned rooms detracted from cleanliness ratings.
Service
8.55
Front office staff and managers are noted to be polite and helpful.
Location
8.75
Good location with access to Chinatown and other main attractions.
Room Quality
8.05
Rooms were modern and clean, but some issues noted with noise and space.
Amenities
8.05
Swimming pool and gym facilities were appreciated, though some noted issues with sunlight and water temperature.
Value for Money
8.15
Reasonable prices for a hotel stay, but breakfast pricing was considered high.
Food and Beverage
7.55
The breakfast was not well received and seemed geared towards Asian tastes.
Overall Experience
8.15
Overall a good experience, with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:48

Property Description

Ancasa Hotel Kuala Lumpur by Ancasa Hotels & Resorts, located just steps from China Town and Independence Square, offers classic rooms and access to fitness facilities. The hotel boasts a buffet restaurant and lounge.

Convenient Location: Situated in the historic quarter, the hotel is easily accessible from Plaza Rakyat LRT Station and Urban Transformation Centre (UTC), and just an hour’s drive from Kuala Lumpur International Airport.

Comfortable Accommodation: The cozy rooms, decorated in pleasant neutrals, are equipped with a fridge, satellite TV, and attached bathrooms with shower facilities.

Dining Experience: Indulge in hearty buffet spreads featuring local and Western dishes at Saffron Brasserie, and unwind with a post-meal drink at Casa RnB.

Experience comfort and convenience at Ancasa Hotel Kuala Lumpur. Book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Guests enjoy:
- Free room upgrade subject to availability
- 20% off on dry cleaning
- Free shuttle service to Masjid Jamek, KL Sentral, Bukit Bintang and KLCC
Spa and gym facilities at this property are unavailable till further noticePlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 10 per stay.

Location

Guest Reviews

8.1
Based on 1666 reviews
Cleanliness: 7.55
Service: 8.55
Location: 8.75
Room Quality: 8.05
Amenities: 8.05
Value for Money: 8.15
Food and Beverage: 7.55
Overall Experience: 8.15
K
Kaur • extended_group • ae
8
Perfect location, great buffet breakfast and good facilities.
Pros:

Perfect location, great buffet breakfast and good facilities.

Cons:

The lift is a bit slow and the walls and windows are not insulated so there is noise disturbance.

2026-02-13 • via Nuitee
D
Dayang • couple • my
9
2026-02-12 • via Nuitee
J
Jörg • family_with_children • de
6
2026-02-11 • via Nuitee
N
NAZLEEN DIANA • couple • my
7
2026-02-10 • via Nuitee
A
Anne • extended_group • au
8
Great location. Comfy beds, large room.
Pros:

Great location, large room, comfy beds, great shower. Friendly and helpful staff.

Cons:

More menu items for westerners in the restaurant would be good. Pool didn’t look to inviting.

2026-02-09 • via Nuitee
P
Pavlína • couple • cz
10
2026-02-09 • via Nuitee
S
Sharifuddin • couple • my
10
Pros:

Good

Cons:

Good

2026-01-28 • via Nuitee
N
Norhayati • family_with_children • my
10
Pros:

Everything is very good.
I will surely return

Cons:

Nothing

2026-01-25 • via Nuitee
J
jan • couple • nl
8
Cons:

Wake-up call gevraagd aan de receptie, maar we werden niet gewekt in de morgen. We stonden niet op de lijst!!! Moet hier wel opletten, want je kunt maar zo je vlucht missen.

2026-01-23 • via Nuitee
T
Tatjana • solo_traveller • ie
3
Pros:

nothing

Cons:

very old, dirty hotel. wifi doesnt work at all.

2026-01-23 • via Nuitee
A
Alexey-kz • couple • kz
9
2026-01-22 • via Nuitee
M
Mei Chuen • solo_traveller • my
9
Comfortable Downtown Stay
Pros:

1.Smooth check-in process, friendly staff - Ms Rosie - who explained parking charges = rm10/stay; charged on first exit.
2.Room was acceptable clean in general.
= dustbin had liners =comfortable bed = cold a/c = fridge well cleaned this time = hand soap/shower gel/shampoo+conditioner provided = blackout curtains worked very well!
3.Decent selection of bfast = local/western/vegetarian
4.Poolside bfast menu selection is limited; dining under umbrella by poolside table setting.
5.Convenience store corner in Lobby was a nice touch.
6.Lobby, when not at peak check-in/out is very relaxing = ample space to relax/chill.
7.Good location = Petaling St/Central Market/Mydin/Puduraya.
8.Very good hot shower.

Cons:

1.Bathroom door had loud squeaking noise. Don't know if previous guest complained. Fixed it myself with baby oil on the hydraulic door hinge.
2.NO TV RECEPTION!!! ERROR MSG = AERIAL CABLE: NO SIGNAL
Maintenance technician never showed up. Did not matter, as TV channels limited to local stations - NO cable TV channels at all...
PLS BRING ALONG YOUR OWN MOVIE ENTERTAINMENT DEVICES WHEN YOU STAY HERE.
3.Still using water bottles.
4.Not sufficient HANGERS - Only 4 provided. BRING YOUR OWN HANGERS!
5.Drawers in study table dusty and had debris.
6.Not all dishes at bfast buffet are labelled, esp cakes and pastries - don't know what you're eating.
7.A lot of tables are Reserved for other hotel guests from bulk/corp bookings.
8.Staff in the restaurant are LOUD!
9.There's no sanitiser in the gym, no cloth provided to wipe down equipment.
10.Parking area needs more lights. Looks dingy, feels unsafe.

2026-01-20 • via Nuitee
M
Muhammad • solo_traveller • au
8
Nice
Pros:

They should include the breakfast price in the per night price too

Cons:

The breakfast was not cooked properly

2026-01-19 • via Nuitee
P
pandian • couple • sg
7
Pleasant experience
Pros:

Breakfast was very normal

Cons:

The lift service is very slow

2026-01-19 • via Nuitee
M
Mohd • family_with_children • my
10
2026-01-17 • via Nuitee
N
nor alia shafinaz • solo_traveller • my
10
2026-01-16 • via Nuitee
N
nor alia shafinaz • couple • my
10
value with money
Pros:

good

Cons:

good

2026-01-16 • via Nuitee
L
LO • couple • my
9
Pros:

Good

2026-01-15 • via Nuitee
C
Cem ALTINKUM • solo_traveller • tr
9
2026-01-14 • via Nuitee
M
Memon • couple • pk
9
2026-01-13 • via Nuitee