AnCasa Hotel Kuala Lumpur, Chinatown

Hotels
8.1 (1774 reviews)
Jalan Tun Tan Cheng Lock (Off Jalan Bukit Bintang), Chinatown , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and modern rooms
Convenient location
Cons:
Cleaning issues
Breakfast quality

Categories

Cleanliness
7.55
Complaints about dirty beddings and uncleaned rooms detracted from cleanliness ratings.
Service
8.55
Front office staff and managers are noted to be polite and helpful.
Location
8.75
Good location with access to Chinatown and other main attractions.
Room Quality
8.05
Rooms were modern and clean, but some issues noted with noise and space.
Amenities
8.05
Swimming pool and gym facilities were appreciated, though some noted issues with sunlight and water temperature.
Value for Money
8.15
Reasonable prices for a hotel stay, but breakfast pricing was considered high.
Food and Beverage
7.55
The breakfast was not well received and seemed geared towards Asian tastes.
Overall Experience
8.15
Overall a good experience, with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:48

Property Description

Ancasa Hotel Kuala Lumpur by Ancasa Hotels & Resorts, located just steps from China Town and Independence Square, offers classic rooms and access to fitness facilities. The hotel boasts a buffet restaurant and lounge.

Convenient Location: Situated in the historic quarter, the hotel is easily accessible from Plaza Rakyat LRT Station and Urban Transformation Centre (UTC), and just an hour’s drive from Kuala Lumpur International Airport.

Comfortable Accommodation: The cozy rooms, decorated in pleasant neutrals, are equipped with a fridge, satellite TV, and attached bathrooms with shower facilities.

Dining Experience: Indulge in hearty buffet spreads featuring local and Western dishes at Saffron Brasserie, and unwind with a post-meal drink at Casa RnB.

Experience comfort and convenience at Ancasa Hotel Kuala Lumpur. Book your stay now!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Guests enjoy:
- Free room upgrade subject to availability
- 20% off on dry cleaning
- Free shuttle service to Masjid Jamek, KL Sentral, Bukit Bintang and KLCCPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 10 per stay.

Location

Guest Reviews

8.1
Based on 1774 reviews
Cleanliness: 7.55
Service: 8.55
Location: 8.75
Room Quality: 8.05
Amenities: 8.05
Value for Money: 8.15
Food and Beverage: 7.55
Overall Experience: 8.15
S
SN • solo_traveller • my
7
2026-07-25 • via Nuitee
小 • couple • tw
10
2026-07-21 • via Nuitee
F
Fran • couple • gb
10
Pros:

We had amazing city views from a clean, comfortable, spacious corner room with friendly, helpful staff. The hotel's well located in Chinatown neat public transport.

2026-07-20 • via Nuitee
L
Lim Chin Siong • solo_traveller • my
7
Good location but need renovation
Pros:

Location

Cons:

Old furnitures and need renovation.

2026-07-20 • via Nuitee
A
Aston • family_with_children • gb
7
Bearable
Pros:

Good location for that side of the city. Bearable room.

Cons:

Dated room, hair caked into the carpet, big gaps in the window seals so it was noisy from the road outside at night and they didn't have any earplugs to provide. Tried both breakfasts and neither were very good. Was expecting a lot nicer.

2026-07-20 • via Nuitee
H
Helmi Naser • family_with_children • my
8
2026-07-18 • via Nuitee
H
Hassan • family_with_children • fr
8
2026-07-15 • via Nuitee
S
Suinz • solo_traveller • sg
9
Highly recommend!
Pros:

Location, cleanliness and reception staff(Malay Lady with headscarf)very friendly n helpful

Cons:

-

2026-07-14 • via Nuitee
A
Amalina • couple • my
9
2026-07-13 • via Nuitee
C
Cecilia • solo_traveller • au
4
Pros:

Location

Cons:

Facilities. Airconditioning and room safe were not working. Had to ask to be moved to another room.
Room service - fresh towels not replaced until 9.30pm
Overall a pretty basic facility but well located.

2026-07-12 • via Nuitee
F
Fahad Khot • solo_traveller • in
8
Awesome experience staying at AnCasa Hotel
Pros:

Good location and great access to all places

2026-07-10 • via Nuitee
M
Mohd Fizul • family_with_children • my
9
2026-07-04 • via Nuitee
I
ibrahim • couple • pk
6
2026-06-29 • via Nuitee
S
Shankaran • solo_traveller • nz
8
Pros:

Service and location

2026-06-28 • via Nuitee
J
jasman • solo_traveller • my
8
2026-06-27 • via Nuitee
M
mahmood • solo_traveller • sg
8
Pros:

Easy access

Cons:

Traffic jam

2026-06-27 • via Nuitee
Y
Yeo Beo Hock • solo_traveller • sg
9
Pros:

Near to petaling street

Cons:

Walk far to mrt station

2026-06-25 • via Nuitee
M
Mohd Azlan • solo_traveller • my
10
2026-06-25 • via Nuitee
L
Lam • solo_traveller • sg
4
Disgusting, Rude stay
Pros:

It's a very convenient place to stay.
Near night market and different varieties of food we can choose. That's y we have been gg back to stay at this hotel. The front desk staffs were polite with smiling face.

Cons:

Super dislike the bell boy, super rude all the times whenever we back to the hotel.
We always drive from Singapore to KL, park our car at the valet area. This fellow always raise his voice and started yelling at us. Saying we are not allowed to park there. We paid for the valet parking services, y can't he check with front desk staffs first before approaching rudely to we guests ? It's not the first time, it's always happens whenever we stay at this hotel.
Worst encounter!!!
We have our breakfast at the hotel. There's big group of indian tourists, one of the family members used their bare hands to take the food on food counter !!! They even choose the bread with their bare hands, not those tongs which were placed it at the food counters ! That's so disgusting! The servers saw it but they were not stopping that group of indian guests. The staffs were just watching me telling the Indiam tourists off, doing anything.
Where's the basic hygiene which hotel/ restaurant should provide ?
Where's the basic knowledge?
Can you pls train up your staffs ?

2026-06-22 • via Nuitee
M
Mohd Azlan • solo_traveller • my
10
2026-06-20 • via Nuitee