Al Saha Hotel by Sedra International

Hotels
Al Rawda Hotels
4.8 (20 reviews)
6993 Zaid Ibn Thabet, Madinah, 42311 , Madinah , SA

Facilities

Free WiFi
Wheelchair accessible
Elevator
Breakfast available (surcharge)
Front desk (limited hours)
Housekeeping on request

Review Highlights

Pros:
Proximity to key landmarks
Cons:
Poor cleanliness
Unprofessional staff behavior
Lack of essential amenities

Categories

Cleanliness
2.3
Guests consistently mentioned cleanliness as a major issue, with reports of dirty rooms, bed sheets, blankets, towels, and unsanitary conditions in the bathroom.
Service
3.8
Service was widely criticized, with reports of rude and toxic staff behavior, insufficient cleaning by housekeeping, and inability to communicate effectively in English.
Location
7.6
The hotel's proximity to key landmarks is a positive aspect, although guests noted that the lifts were unreliable and inconvenient.
Room Quality
3.7
Guests reported small rooms for two people, poor room hygiene, issues with the water supply (lack of warm water or no hot water), flies in the bathroom, and noisy taps.
Amenities
1
The hotel lacked essential amenities such as kettles or water provision in the rooms, leading to a very low rating in this category.
Value for Money
2.3
Many guests felt that the hotel did not offer value for the high price paid, considering the poor quality of services and facilities provided.
Food and Beverage
2
The breakfast and food quality received overwhelmingly negative feedback, with reports of dirty tables, unappetizing food, and rude staff in the dining area.
Overall Experience
1.3
Reviews indicate a disastrous overall experience, with guests expressing regret at choosing to stay at the hotel and experiencing a multitude of issues ranging from cleanliness to staff behavior.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 07:56

Property Description

Dining Options: Enjoy a meal at the restaurant or take advantage of room service. Buffet breakfasts are available daily.
Room Amenities: Stay in one of 227 guestrooms with flat-screen TVs, free Wi-Fi, and cable programming.
Nearby Attractions: Explore The Green Dome, Prophet's Mosque, and other key landmarks within a 10-minute walk.
To book your stay at Al Saha Hotel by Sedra International, visit our website now.

Important information:

  • Only Muslims are allowed to enter the holy cities of Mecca and Medina.
  • Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
  • Couples wishing to share a room must provide proof of marriage.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served or permitted at this property.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Food & Beverage

    No alcohol served onsite

  • Food & Beverage

    No alcohol allowed onsite

  • General

    Professional property host/manager

Location

Guest Reviews

4.8
Based on 20 reviews
Cleanliness: 2.3
Service: 3.8
Location: 7.6
Room Quality: 3.7
Amenities: 1
Value for Money: 2.3
Food and Beverage: 2
Overall Experience: 1.3
K
Kutubuddin
2
Horrible, toxics staff behaviours and AVOID AVOID
Pros:

The overall stay with this hotel was a horror experience. I have never seen a place that dirty, and all the fitting and fixture are about to collapse. Start with toilet seat all over the toilet seat was full of pee and on shower tray full of hair and dirty tissues. All the side drawer and table were full of dust. All the bed sheet and blanket and towel were dirty. I had to go to the mosques to use their toilet and didn’t have shower during the stay with this dirty hotel. The cleaners are rude when asked to clean the room and toilet. I also slept in the mosque in one evening as the hotel room made me sick.
The breakfast I have out of word to describe the breakfast. All the tables were dirty, no cutlery and foods are horrible. The bread needs hummer to break it as its was hard like stone. I have no ideas how old those foods are as smell comes like rioted food. And the staff in the breakfast place was rude, toxics, dangerous, I have no ideas how the hotel management is keeping this kind of people. All their management is malfunction. The lift, hardly get chance to use it. Mostly had to use stair to get up in 8 floors. I prefer to stay on the street rather this terrible hotel. I had paid £438.97 for 5 of us for 2 nights. But this horrible hotel doesn’t worth any penny.

2025-02-27 via Nuitee
A
Atif
2
Pros:

Super small room for 2 people, Housekeeping did not clean the room adequately, staff unable to speak English, DIY work at night, taps making a drilling sound, avoid at all costs lifts are a nightmare only reason too stay here is location but there are other hotels close that are worth it. Only stayed here due to spur of moment decision

2025-02-24 via Nuitee
Y
Yusuf partner
4
Pros:

I read the review before booking and was hesitant because of the quality of the rooms and hygiene but once I arrived, I can confirm that it was a very poor quality hotel.
Lifts are always full or in use and you can hear it in your room all night.

Sometime no WARM water, hot water is not an options, flies in the bathroom with mold. No kettle or water provided in the rooms.

Only thing this hotel had was distance to Haram.
Nothing else.

This hotel is not recommended for couples or elderly people. It should be 1 star.

2025-02-18 via Nuitee
Z
zoinal family
4
Pros:

A total mismanagement.The staffs are not providing their services properly.Mostly they run after the tips.Serious language problems.

2025-02-15 via Nuitee
Z
zilla family
2
Pros:

The property is not the problem, the problem is with expedia. I book family studio suite and make full payment but when i check in, the room that i get is totally different from what i pay in expedia. So no more expedia for me.

2025-02-15 via Nuitee
A
Aman
10
Pros:

Excellent no complaints

2025-02-15 via Nuitee
Z
zafirah family_with_children
6
Pros:

The proximity to woman's gate was superb. But the staff were not friendly and the lift could be painful when the prayer time.

2025-02-13 via Nuitee
A
Atiq
2
Pros:

Reception unprofessional rude no corporate and very poor cleaning

2025-02-09 via Nuitee
B
Bilal
2
VERY BAD HOTEL VERY VERY DIRTY AND OLD
Pros:

One of the worst hotels in medina DO NO MAKE THE MISTAKE TO BOOK IF YOUR FROM UK EUROPE AMERICA ASIA ANYWERE IN THE WORLD DO NOT BOOK ABSOLUTELY DISGUSTING CONDITION VERY OLD STAINS ON BEDS BATHROOM WAS APPALLING I WALKED INTO THE ROOM AND RETURNED KEY THEN TOOK ME 5 HOURS TO BOOK A HOTEL AS ALL HOTELS WAS FULLY BOOKED. DONT MAKE THE MISTAKE TO BOOK THIS AVOID AVOID AVOID TAKE A LOOK AT PHOTOS please

2025-01-10 via Nuitee
A
Abby
2
Pros:

Hotel location is the only thing that make this terrible hotel bearable.

2024-12-04 via Nuitee
I
Inam
8
Pros:

Hotel is good value for money. Near to Haram. Many types of foods are available nearby. Elevators are congested during prayer times

2024-11-30 via Nuitee
Y
Youssef family
6
Pros:

The most important point is very Close to Massjid nabaoui ,except of that wifi not working , fridge very small and not working ,poor bathroom 🙁 if you’re staying for long period not recommanded , for less than 3 days it’s ok

2024-11-24 via Nuitee
S
Syed
6
Pros:

It’s Clean, ver convenient to everything.
Hotel has only one outlet at bedside.

2024-11-17 via Nuitee
V
Verified traveler
2
madinaaaa2015
Pros:

Ahhhhhhh Where to start and where to Finish. i was put in jail for 4 days.....only good thing very close to haram

2015-05-25 via Nuitee
F
from london
2
Waist of money
Pros:

If you want to waist your money than that's the Wright hotel for you.

2015-04-15 via Nuitee
V
Verified traveler
6
breakfast good
Pros:

Have to improve room services and conditions of the room as 4 stars hotel.

2015-03-24 via Nuitee
V
Verified traveler
10
Pros:

Very near from Harm Gate # 25 . nice stay , I recomanded

2015-03-16 via Nuitee
S
Samaira
8
Positive
Pros:

Breakfast buffet is recommendable, very close to al haram, convenient and good to stay.

2015-02-25 via Nuitee
A
arshard
4
SAHA -RAUDA
Pros:

Hotel lifts a major problem..

2015-01-14 via Nuitee
V
Verified traveler
2
Pros:

Disgusting hotel I ever stayed .

2014-04-09 via Nuitee