Mama's Chalet Pulau Perhentian Besar

Hotels
6.9 (549 reviews)
Pulau Perhentian Besar , Perhentian Island , MY

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Garden
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent food
Cons:
Poor cleanliness
Small bathrooms
Need for renovation

Categories

Cleanliness
5.4
Multiple reviews indicated poor cleanliness, especially regarding bathrooms.
Service
7.9
Staff was described as friendly and helpful in several reviews.
Location
8.4
The location is frequently praised for its proximity to beaches and restaurants.
Room Quality
5.9
Mixed feedback about the rooms, with many commenting on the need for updates.
Amenities
6.9
Amenities were acceptable, though some rooms lacked basic features.
Value for Money
6.9
Overall good value for money, particularly noted in a review about the restaurant.
Food and Beverage
7.4
Positive comments about the restaurant’s quality relative to price.
Overall Experience
6.4
Overall experiences were varied but generally positive with a few notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 14:51

Property Description

Prime Beachfront Location
Experience the beauty of Pulau Perhentian Besar at Mama's Chalet, just steps away from Turtle Beach and PIR Beach.

Comfortable Accommodation
Relax in our air-conditioned rooms with free WiFi and private bathrooms, some featuring a balcony with stunning sea views.

Delicious Dining Options
Indulge in authentic Malaysian cuisine at our on-site restaurant, with a halal menu available upon request.

Book your stay at Mama's Chalet Pulau Perhentian Besar for a memorable beachfront getaway!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.9
Based on 549 reviews
Cleanliness: 5.4
Service: 7.9
Location: 8.4
Room Quality: 5.9
Amenities: 6.9
Value for Money: 6.9
Food and Beverage: 7.4
Overall Experience: 6.4
M
María Victoria • couple • co
7
Muy Tranquilo, descanso total
Pros:

El personal muy atentos
La ubicación exelente

Cons:

Las cabañas son lindas y el ambiente es muy bueno pero falta un poco de mantenimiento en las cabañas , lo cual haría del sitio Espectacular

2026-09-19 • via Nuitee
Z
Zahradine • solo_traveller • fr
3
Vous trouverez un peu mieux en face de l’île pour un peu moins cher.
Pros:

Hôtel sous forme de chalets. Confort très rudimentaire, ça dépanne pour 2/3 jours mais pas plus.

La plage devant n’est pas très belle. Difficile d’accès pour se baigner. Ce n’est vraiment pas le grand luxe.

Cons:

Je suis tombé malade en mangeant 2 jours d’affilée dans leur restaurant. Petite intoxication alimentaire.

Ils ne sont pas ouverts à la négociation pour le prix de la nuitée et vous mette le prix fort. La moindre des choses, quand on propose une nuit à un prix fort, c’est d’investir dans l’hygiène et la propreté des équipements mais aussi de faire un effort au niveau de l’alimentation.

2026-09-19 • via Nuitee
T
Tahar • couple • lu
1
Plage et plage , tous est cher , soit lamas ou batar , trop trop cher
Pros:

L’emplacement

Cons:

Hors âge , établissement en fin de vie , le minimum stricte , vieux , chaud , sale , vraiment à tous refaire ( 2026/ 1970 )

2026-09-18 • via Nuitee
D
Davide • family_with_children • it
2
Veramente deludente
Pros:

La struttura si trova a 5 minuti a piedi dalla spiaggia del PIR, una dell piu belle dell'isola.

Cons:

Il problema più grave è stata la totale assenza di acqua calda in camera per l’intero soggiorno. Nonostante i ripetuti reclami alla struttura, non è stata proposta alcuna soluzione: ci è stato semplicemente risposto che avevamo prenotato una camera “senza acqua calda”. Questa condizione, tuttavia, non era indicata né al momento della prenotazione né nella relativa conferma. Anziché cercare di risolvere un disservizio così importante, la struttura si è limitata a rimandarci a Booking.com, senza assumersi alcuna responsabilità né offrirci un’alternativa. Trovo inaccettabile che l’assenza di un servizio essenziale come l’acqua calda non venga chiaramente comunicata prima della prenotazione e che, una volta segnalato il problema, non venga fatto alcun tentativo concreto per risolverlo.

2026-09-18 • via Nuitee
R
Rosa • family_with_children • es
6
Pros:

La ubicación es muy buena, así como el servicio de bar y restaurante en general, aunque durante un par de días de nuestra estancia no pudieron servir café.

Cons:

Las instalaciones son muy antiguas y en estado muy precario.

2026-09-18 • via Nuitee
A
Arouch • couple • fr
1
Pros:

Absolument rien à part ça proximité pour prendre les taxi Boat

Cons:

Logement insalubre le ménage n’avait pas été réalisé, pas de papier toilette, de nombreuses tâches sur les draps je déconseille fortement rapport qualité prix est exécrable

2026-09-18 • via Nuitee
D
Daria • extended_group • ua
8
Pros:

Вид та розташування топові . Все поряд . Кафе від Mamas одну щ кращих з великим вибором їжі .

Cons:

Дуже брудна ванна та туалет пліснявою . Потребує ремонту

2026-09-17 • via Nuitee
B
Bekon • couple • mk
9
2026-09-17 • via Nuitee
M
Maria • solo_traveller • fr
8
Pros:

Personnels sympathique, 2 chalets 2 ambiance le premier un peu rustre douche sans pressions porte d'entrée mur sol à refaire.
Le deuxième était top rien à dire

Cons:

La douche sans pression et puis trou dans les murs et sols donc attention au petites bestioles,
En soit rien de bien méchant

2026-09-16 • via Nuitee
D
Didier • solo_traveller • fr
7
Vétusté
Pros:

La proximité des restaurants et des belles plages à 5mn à pied

Cons:

La vétusté du logement, pas de draps sur les lits et pas de plage sympa en face des chalets

2026-09-16 • via Nuitee
V
Varrel • couple • fr
8
2026-09-15 • via Nuitee
S
Sandra • couple • ch
10
Me encantó las playas, los tours que ofrecen
Pros:

Todo el personal es muy amable, la comida y el ambiente

Cons:

Que no tienen papel higiénico en los baños, es el único punto

2026-09-15 • via Nuitee
B
Butkeviciute • solo_traveller • lt
1
Pros:

NOTHING!

Cons:

DON’T GO! The island is terrible and there is absolutely nothing to do.
The beach is tiny, the water gets deep very slowly, and it is full of sharp corals and rocks, making it practically impossible to swim.
The cottages are dirty and very old. The shower is extremely basic, and the mirror is so covered in limescale that you can barely see yourself. There is no proper bedding — you are only given a simple cover to sleep under.
The bed is hard and uncomfortable. The café nearby is only open until 10 PM, and the food is expensive and not tasty. The hygiene in the café is also seriously lacking.
We stayed for 4 nights and spent most of the time wishing we could go home as soon as possible.
If you are going to the Perhentian Islands, choose a different island and stay at a proper resort. This place was a complete disappointment.

2026-09-15 • via Nuitee
S
Sveva • solo_traveller • it
10
2026-09-14 • via Nuitee
Z
Zti • family_with_children • us
6
Pros:

Le personnel le resto vraiment top

Cons:

L’hébergement c’est vraiment à revoir il vaut pas du tout son prix c’est trop cher pour ce que c’est
Aussi il on des activité sur l’île mais comme il savent que y’a pas de taxi ou autre il explose les prix des taxi boat c’est vraiment dommage c’est très cher pour ce que c’est

2026-09-13 • via Nuitee
A
Alberto • solo_traveller • it
10
2026-09-12 • via Nuitee
L
Lamia • couple • fr
8
2026-09-11 • via Nuitee
A
Andrea • couple • it
10
Eccellente
2026-09-09 • via Nuitee
A
Ayoub • couple • fr
6
Pros:

L’emplacement

2026-09-08 • via Nuitee
S
sara • solo_traveller • it
7
Pros:

Lo staff è stato disponibilissimo per tutto. Spostamenti vari con taxi boat, lavanderia, barca per ritornare... Lo Chalet è in buona posizione su Besar vicino ai ristoranti presenti.

Cons:

Lo Chalet è più bello bello fuori che dentro. Dentro proprio inguardabile. Vecchio, non curato, non rifanno mai la camera, sempre gli stessi asciugamani. Non c'è frigo, né una bottiglia acqua. Completamente da rifare. Il ristorante è economico ma non eccezionale, di fianco il Barat costa 3 volte di più e cmq non è 3 volte più buono, quindi tanto vale mangiare al Mama. Non servono alcolici. Per quello che si paga non si spiega...

2026-09-07 • via Nuitee