Maya Villa Condo Hotel and Beachclub

Hotels
8.7 (241 reviews)
1 Avenida Norte Entre Calle 14 Norte y 16 Norte Bis, 77710 , Playa del Carmen , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
Poor handling of complaints
Security concerns

Categories

Cleanliness
6.84
There were cleanliness issues including foul smells and pests such as cockroaches and flies.
Service
9.31
Generally friendly staff, although some aspects of service could have been better.
Location
9.35
The location was described as great multiple times, with direct access to attractions.
Room Quality
8.8
The rooms were comfortable and matched their online descriptions.
Amenities
8.83
Amenities provided were adequate and as described.
Value for Money
8.79
The price point was considered perfect for the stay.
Food and Beverage
8.84
Food and beverage information was not mentioned, assumed standard for this hotel tier.
Overall Experience
8.81
Mixed experiences with significant issues overshadowing positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:32

Property Description

Unique Mayan-Inspired Luxury

The Maya Villa Condo Hotel in Playa del Carmen Q Roo, Mexico blends modern luxury with traditional Mayan art, offering a one-of-a-kind vacation experience. Each condo features contemporary amenities alongside Mayan decor, creating a truly unique ambiance.

Beach Club and Scuba Shop Access

Guests can enjoy exclusive access to the beach club, perfect for soaking up the sun and enjoying the crystal-clear waters. Additionally, the modern scuba shop on-site provides opportunities for exciting underwater adventures, making it a haven for water sports enthusiasts.

Convenient Amenities and Services

From the fitness centre to the on-site restaurants, the Maya Villa Condo Hotel ensures a convenient stay for all guests. Laundry service is available for added convenience, while the attentive staff caters to every need to guarantee a memorable experience.

Experience the enchanting blend of modern comfort and Mayan heritage at Maya Villa Condo Hotel - book your stay now for an unforgettable getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$10 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for US$10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 241 reviews
Cleanliness: 6.84
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.84
Overall Experience: 8.81
T
tabchile • family_with_children • cl
10
Ideal para relajarse y disfrutar
Pros:

muy cerca de la 5ta avenida, pero a pesar de eso en un sector muy tranquilo. Ideal para viaje familiar, tiene piscina y jacuzzi, excelente para pasar el día. Es cerca de la playa, pero para ir a sector donde se pueda nadar en el mar hay que caminar. Restaurantes con convenio con el hotel excelentes, muy buena atención, sin duda volveremos!

Cons:

Se deben subir escaleras para llegar al edificio (para nosotros no fue problema pero se debe considerar).

2026-02-12 • via Nuitee
E
Elvira • family_with_children • fr
9
2026-02-08 • via Nuitee
F
Felipe • family_with_children • br
10
Pros:

Localização, conforto e limpeza.

2026-01-29 • via Nuitee
A
Anamaria • family_with_children • us
10
Great location and price
Pros:

I really liked that. The property was secure with a gate that you scanning, and it also had a covered parking garage with the Scanner as well. The staff is also so very friendly. And the room was big and clean. The location was perfect.

2026-01-28 • via Nuitee
L
Lea • extended_group • at
10
2026-01-23 • via Nuitee
P
Piotr • family_with_children • pl
9
Pros:

Bardzo fajne miejsce z tropikalnym ogrodem w środku i fajnym basenem. Przestronne czyste apartamenty

Cons:

Można by częściej posprzątać tarasy na dachu

2026-01-22 • via Nuitee
M
Martin • extended_group • be
1
Pros:

Le lieu est bien situé, l'endroit est beau et les équipements sont conformes à la description.

Cons:

Nous avons séjourné dans cet établissement en pensant que nos affaires seraient en sécurité, compte tenu des mesures telles qu'une porte métallique accessible via un badge et la présence d'agents de sécurité. Malheureusement, ce ne fut pas le cas. Notre chambre a été visitée à plusieurs reprises durant notre séjour. Des affaires personnelles ont été fouillées, plus de 100 euros en cash, des AirPods et le contenu du minibar ont été volés.

Bien que nous ayons signalé ces incidents à l'établissement, on nous a répondu qu'il n'y avait rien d'anormal sur les caméras de surveillance. Pourtant, nous avons reçu une notification indiquant que la position de nos AirPods avait changé à une certaine heure, ce qui corrobore notre version des faits.

Nous recommandons vivement de faire attention à la sécurité de vos affaires personnelles, en particulier vis-à-vis des agents de sécurité sur place. Cette expérience a malheureusement gâché notre séjour et nous amène à penser que la sécurité de l'hôtel n'est pas à la hauteur.

2026-01-19 • via Nuitee
A
Adrien • family_with_children • fr
6
Super localisation et piscine à l’ombre
Pros:

Établissement, piscine

Cons:

L’établissement est globalement très bien : appartement spacieux et confortable, belle piscine, cadre agréable. Nous avons passé un bon séjour sur ces aspects.

En revanche, plusieurs points ont terni l’expérience :
• L’attitude de la personne à l’accueil a été particulièrement désagréable, jamais souriante, donnant l’impression que nos questions l’embêtaient.
• Aucune information claire n’a été donnée concernant le petit-déjeuner : nous pensions qu’il était inclus, mais avons découvert au moment du check-out qu’il était facturé 17 $ par jour, ce qui a été une mauvaise surprise.
• Une coupure de courant de six heures dans le quartier a entraîné une panne de Wi-Fi dans notre appartement. Cela peut arriver, mais le plus gênant a été le manque de suivi : malgré nos demandes répétées, on nous assurait que le problème serait réglé, sans jamais nous tenir informés ni résoudre la situation.

En résumé, un bel établissement et de bons équipements, mais un service d’accueil perfectible, qui a malheureusement gâché en partie notre séjour

2026-01-19 • via Nuitee
L
Leon • family_with_children • ca
10
2026-01-18 • via Nuitee
A
ana • family_with_children • us
8
Muy bonito lugar todo céntrico acceso a muchos restaurantes
Pros:

El lugar muy céntrico bonito

Cons:

No había muy buen parqueo y el condominio tenia olor a humedad

2026-01-17 • via Nuitee
M
Macarena • family_with_children • us
10
Pros:

Muy buena ubicación y al mismo tiempo, aislamiento del ruido. Las instalaciones super bien equipadas y el personal muy amable. Eric fue quien coordialmente nos ayudó con el traslado de equipaje y con el funcionamiento del departamento.
Volveríamos 100% a este lugar.

2026-01-14 • via Nuitee
J
Jorge • extended_group • es
10
2026-01-12 • via Nuitee
P
Patrik • family_with_children • cz
10
2026-01-12 • via Nuitee
S
Soto • family_with_children • cl
10
Pros:

Ubicación

Cons:

No tiene ascensor

2026-01-12 • via Nuitee
J
Jen • family_with_children • gb
9
2026-01-02 • via Nuitee
B
Barbara • extended_group • be
2
Room with bad smell should not be booked
Pros:

I liked the location, in the center

Cons:

The smell of the room was horrible, impossible to sleep there, they changed the room for the second night, but still smelling

2026-01-01 • via Nuitee
M
Michael • solo_traveller • at
8
Nette Unterkunft in zentraler Lage
Pros:

Zentrale Lage, Parkmöglichkeit, nettes Personal

Cons:

Etwas muffiger Geruch In den Zimmern.

2025-12-31 • via Nuitee
M
Michelle Torres • family_with_children • us
10
2025-12-24 • via Nuitee
S
Sohrab • family_with_children • se
8
2025-12-24 • via Nuitee
A
Alemilci • family_with_children • ar
7
Big but with issues
Pros:

The flats are big, clean, centrally located and well equipped even for a long stay with a big group. There is parking in the building and a pool in the common areas.

Cons:

Maybe it was just this flat, which was on the ground floor and didn't get direct sunlight, but there was a strong and constant smell of dampness. Clearly is not casual as there were dehumidifiers set in each bedroom and air freshener in the ac vent.

2025-12-22 • via Nuitee