Hotel Convento Santa Catalina by AHS

Hotels
7.8 (898 reviews)
5A Ave Norte No 28 , Antigua Guatemala , gt

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Noise disturbances
Room quality issues

Categories

Cleanliness
7.13
Some reviews mention poor room conditions, such as old bedding and maintenance issues.
Service
8.6
Friendly staff and good service mentioned by various guests.
Location
9.14
Several reviews highlight the great location of the hotel.
Room Quality
6.59
Issues with noise and room quality were noted, including uncomfortable beds.
Amenities
7.62
Some nice amenities reported, but a few negative remarks on maintenance.
Value for Money
7.58
Several guests felt the cost did not match the quality of the rooms.
Food and Beverage
8.13
Good food experiences mentioned by guests, especially at the hotel restaurant.
Overall Experience
7.6
Mixed experiences noted, with many positive aspects balancing negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:45

Property Description

Historical Charm and Modern Comforts
Hotel Convento Santa Catalina, nestled at the Arch in Antigua Guatemala, offers a unique blend of history and modern amenities. The 400-year-old building boasts stunning gardens and free WiFi for guests' convenience.

Colonial Elegance in Every Room
Each room at the hotel is tastefully decorated in a colonial theme and equipped with essential amenities such as a flat-screen TV, free local calls, and complimentary bottled water. The cozy atmosphere is complemented by the well-appointed bathrooms featuring free toiletries.

Exceptional Services and Facilities
Guests can enjoy the shared terrace overlooking the picturesque surroundings or make use of the 24-hour front desk, ticket service, and tour desk. With the town's main square just steps away, Hotel Convento Santa Catalina is the perfect choice for a memorable stay in Antigua Guatemala.

Ready to immerse yourself in history and comfort? Book your stay at Hotel Convento Santa Catalina now.

Important information:

Payment for your reservation may be required before arrival, depending on the conditions of your reservation.
Payments can be made in Guatemalan Quetzales (GTQ) or US Dollars (USD).
The amount displayed in other currencies is indicative only and is based on the property's exchange rate.
Current exchange rate: USD 1.00 = GTQ 7.80.
Our reception team may contact guests before arrival to provide payment instructions when applicable.
Pool Access
Guests may purchase a Day Pass to access the swimming pool and sauna facilities at our sister property, Casa Del Parque.
Day Passes are available for an additional charge.
Please contact reception for pricing, availability, and operating hours.
The swimming pool is located at a nearby property.
Complimentary Pool Passes
Subject to availability, guests staying 3 nights may receive one complimentary pool pass.
Subject to availability, guests staying 5 nights may receive two complimentary pool passes.
This benefit applies to eligible stays during April, May, June, August, September, and October.
Sister Property Facilities
Access to facilities at the sister property may be subject to operating hours, maintenance schedules, and availability.
Parking
The property does not offer on-site parking.
Reception can recommend nearby parking facilities in Antigua.
Parking availability, pricing, and conditions are managed by third-party providers and may be subject to additional charges.
Arrival Information
Guests planning to arrive outside normal reception hours are encouraged to contact the property in advance.
Reception may contact guests before arrival to assist with check-in arrangements and provide important stay information.
Check-in Requirements
Guests must present a valid photo identification document and a credit card upon check-in.
All special requests are subject to availability and may incur additional charges.
Additional Recommendation
If the partner regularly charges for undeclared guests, I would also suggest adding:
Please inform Hotel Convento Santa Catalina by AHS of your expected arrival time in advance.
You may use the Special Requests box when making your reservation or contact the property directly using the contact details provided in your booking confirmation.


Only registered guests included in the reservation may access the accommodation. Additional guests or visitors may be subject to approval, registration requirements, and additional charges.
This is one of the strongest Fine Print protections a property can have because it helps support disputes involving undeclared occupants, visitor fees, and occupancy-limit complaints.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs USD 11 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 898 reviews
Cleanliness: 7.13
Service: 8.6
Location: 9.14
Room Quality: 6.59
Amenities: 7.62
Value for Money: 7.58
Food and Beverage: 8.13
Overall Experience: 7.6
B
Brenda • extended_group • gt
6
Regular
Pros:

La ubicación, los espacios y la limpieza

Cons:

Que no respetan ni en las mañanas ni en las noches, los empleados sonarán todo, hablan recio desde bien temprano! Sería prudente, buscar un método que la cocina y áreas de limpieza no estén atrás de las habitaciones

2026-07-03 • via Nuitee
R
Rosalba • couple • us
10
2026-07-03 • via Nuitee
E
Enrique • solo_traveller • us
1
Pros:

Ubicación

Cons:

Precio mostrado en Booking es inferior al precio que me cobraron al llegar al hotel.

2026-07-03 • via Nuitee
A
Adriana • family_with_children • cr
8
Bien pero no coincide con las fotos.
Pros:

Ubicación y el personal.

Cons:

Las fotos no coinciden con el deterioro real del lugar, además el baño es súper pequeño y no hay donde colocar los productos de aseo personal. Entiendo que es una edificación muy antigua, pero si, el baño necesita mejoras. Se escucha claramente todo lo que hablan o hacen los huéspedes de las habitaciones de la par. Todo esto lo compensa el buen trato y amabilidad del personal y en realidad la cama estaba bien.

2026-07-01 • via Nuitee
L
Luis Adolfo • family_with_children • gt
8
Comodidad
Pros:

Me gusto la habitación 106, la habitación 103 estaba un poco escondida.

2026-06-30 • via Nuitee
K
Kathryn • couple • us
8
Pros:

The location could not be better—step outside in the morning for the view of the volcano through the famous arch. The staff is super friendly, the food is good and the property is well -maintained. You are taking a step back in history. There are both rooms in the original convent, and more modern ones—-specify what you want according to your tastes.

2026-06-29 • via Nuitee
J
JOSE • couple • gt
5
Pros:

Ubicación.

Cons:

Habitación con poco mantenimiento. Mal pintada. Techo con mancha humedad - filtración. Ventana de baño pésimo estado. Minirefri y estufa eléctrica viejos e inservibles. Refundidas dentro de la habitación. No estaban dentro del servicio contratado, pero dan mala impresión. La señal de wifi: pésima.

2026-06-29 • via Nuitee
M
Manuel • solo_traveller • mx
5
Pros:

La ubicación sin duda, en el mero centro de todo

Cons:

La atención del personal, nunca estuvo presente cuando lo nesecitamos

2026-06-25 • via Nuitee
E
Ernesto Huematzin • solo_traveller • mx
8
Pros:

La ubicación es inigualable, el servicio podría ser mejor, las recamaras cumplen lo necesario para un descanso. El restaurante es muy bueno, los platillos típicos deliciosos. Gran atención de los meseros, están atentos a las necesidades de los comensales.

2026-06-25 • via Nuitee
U
Urs • solo_traveller • sv
8
2026-06-20 • via Nuitee
H
Harold • solo_traveller • co
10
Pros:

Todo

Cons:

Nada

2026-06-18 • via Nuitee
M
Michael • solo_traveller • us
10
Pros:

I very much enjoyed the helpfulness of the staff! The room fulfilled my desires and the location of the hotel made walking throughout Antigua exceedingly pleasant. I ate many a delicious meal at the restaurant.

Cons:

There was nothing I didn't like.

2026-06-16 • via Nuitee
M
Mariaolga • family_with_children • gt
7
2026-06-15 • via Nuitee
S
Susan • solo_traveller • us
8
Great location
Pros:

The location was excellent

2026-06-14 • via Nuitee
J
Jackellinne • couple • us
10
Pros:

Location

2026-06-13 • via Nuitee
A
Araya • couple • cr
10
2026-06-10 • via Nuitee
K
Karla • family_with_children • gt
5
Pros:

Pagas el servicio que te dan, si buscas mejor limpieza y comodidad busca otro hotel.
Creo que lo que pagas es que estás en el centro, muy buena ubicación.

2026-06-08 • via Nuitee
J
Juan • extended_group • us
1
2026-06-08 • via Nuitee
E
Esther • extended_group • do
5
2026-06-07 • via Nuitee
W
Walter VP • solo_traveller • us
9
N/A
Pros:

Central location and the beauty of the building.

Cons:

In one of my rooms, it didn't seem quite clean.

2026-06-07 • via Nuitee