Cumberland Hotel - OCEANA COLLECTION

Hotels
7.4 (3680 reviews)
East Overcliffe Drive , Bournemouth , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities
Noise disturbances

Categories

Cleanliness
6.43
Some cleanliness concerns mentioned regarding dirty decor and unclean carpets.
Service
8.4
Staff are friendly, helpful, and attentive, creating a pleasant atmosphere.
Location
8.44
Good location next to the beach, contributing to a quiet and relaxing stay.
Room Quality
6.89
Rooms were comfortable but instances of poor maintenance and cleanliness noted.
Amenities
6.92
Limited amenities including gym and decor issues, but good outdoor space.
Value for Money
6.88
Some guests felt the experience did not match the hotel's rating and price.
Food and Beverage
7.93
Meals were generally well-rated, with specific praise for the breakfast and dinner.
Overall Experience
7.3
Mixed feelings with both positive and negative experiences shared by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:18

Property Description

Stylish Art Deco Hotel on Bournemouth Bay

Luxurious Amenities
Indulge in the seasonal outdoor heated pool, day spa, and lido deck at The Cumberland Hotel. Enjoy the 3-course dinner option at a special rate and unwind at the stylish bar and brasserie, holder of 2 AA rosettes.

Leisure Facilities Galore
Access leisure facilities at 2 nearby hotels, including the Oceana Day Spa for Asian-inspired treatments. Suncliff offers an indoor pool, sauna, mini gym, and squash courts. With outdoor pools, 4 restaurants, 4 bars, and an illy coffee shop, your stay promises ultimate relaxation.

Award-Winning Accommodation
Experience the charm of the 4-star Cumberland Hotel, recipient of the prestigious ''Best Large Hotel' 2018 award. Situated on Eastcliff, a stone's throw from Bournemouth's attractions, this deluxe hotel is the perfect seaside retreat.

To book your stay at The Cumberland Hotel and experience luxury by the sea, visit our website now!

Important information:

Please note that restricted opening hours and age limitations apply for the outdoor pools.

If dinner is not requested upon booking then there will be an extra charge in addition to the stated amount.

Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at £12.00 per car per night. Street parking on the seafront is available via pay and display machines. It is not possible to reserve parking prior to arrival.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

For all payments made and booking types the card holder must be present on check in and the same card must be presented for a security swipe via chip and pin on arrival, failure to provide the same card will result in the payment being refunded to the original card and an alternative payment method requested before check in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times regardless of reservation policies.

There is a small supplement of £20 per dog. The hotel will accommodate a maximum of one dog, small to medium sized, per room. There are a number of dog-friendly rooms, so please ensure the hotel is aware if you are bringing a dog with you. Dogs are not permitted in either of the restaurants but there are some communal spaces where they can go. Registered assistance/service dogs are exempt. No other pets are permitted.

At least one guest per room must be over 18 years of age, minors are not permitted in their own accommodations without prior consent of the hotel.

Please ensure the correct occupancies are selected on booking, failure to do so may result in your check in being refused. Identification will be required for age verification purposes.

All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full nonrefundable payment will be required within 7 days of the reservation being made, no cancelations, modifications or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the Hotel reserves the right to cancel the booking without any liability or further communication.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Jan 29, 2027 until Mon, Feb 1, 2027
Sauna is closed from 2027-02-01 until 2027-01-29
Fitness center is closed from 2027-02-01 until 2027-01-29
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 3680 reviews
Cleanliness: 6.43
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 6.92
Value for Money: 6.88
Food and Beverage: 7.93
Overall Experience: 7.3
Z
Zoe couple gb
8
Very enjoyable we had a lovely room
Pros:

Clean tidy very art deco lovely lounge and bar

Cons:

The smoking area was very tatty loads of table and chairs stacked up. Looked messy and all smoking tables were broken and unclean

2026-08-29 via Nuitee
B
Beth family_with_children gb
6
2026-08-29 via Nuitee
K
Katerina solo_traveller gb
9
Pros:

Location, A/C, bath tub and good thick curtains - great in the heatwave. The pool is good size, available to all and clean, access through the restaurant

Cons:

Nothing

2026-08-29 via Nuitee
S
Sara couple gb
10
A relaxed holiday in Bournemouth, close to the sea-front in a lovely hotel.
Pros:

We enjoyed everything st the hotel. We had a spacious room and bathroom. The breakfast was good as were the evening meals in the restaurant. The staff were very professional, courteous and friendly, especially in the restaurant. A special thank you to Fabio the restaurant manager, who was always very attentive and helpful.
The hotel has plenty of seating areas inside and outside. The good -sized pool was lovely.
The hotel is within walking distance of the pier.
Altogether the hotel had a relaxed atmosphere.

Cons:

Nothing.

2026-08-29 via Nuitee
J
Jenny solo_traveller gb
10
2026-08-29 via Nuitee
L
Lee solo_traveller gb
10
Cumberland hotel Bournemouth
Pros:

Hotel staff was brilliant the room was clean and tidy the view was stunning food was excellent

Cons:

Some of the sun loungers could do with replacing

2026-08-29 via Nuitee
A
Andrew couple gb
7
Pros:

Out door pool

Cons:

Parking

2026-08-29 via Nuitee
H
Helal couple gb
9
Great location and nice hotel to enjoy days out in Bournemouth.
Pros:

Location was great and outdoor swimming pool was an excellent experience, and a good way to relax.

Cons:

All great

2026-08-28 via Nuitee
T
tony family_with_children fr
5
2026-08-28 via Nuitee
P
Phillips solo_traveller gb
10
2026-08-28 via Nuitee
T
Thakur family_with_children gb
1
Pros:

Nothing. Old property not cleaned properly. No extractor in bathroom

Cons:

Cleanliness, and staff

2026-08-28 via Nuitee
N
Nigel solo_traveller gb
5
Comfortable
Pros:

Location and staff were very friendly

Cons:

The whole hotel is tired looking and old

2026-08-28 via Nuitee
E
Elia solo_traveller gb
10
Pros:

Staff was very friendly and helpful. Especially the receptionists. What stars! The beds were really comfortable.

Cons:

We requested twin beds, as my partner struggles to sleep, but we were "upgraded" to a double.

2026-08-27 via Nuitee
B
Becky solo_traveller gb
5
2026-08-27 via Nuitee
N
Neil solo_traveller gb
10
Cumberland stay
Pros:

Fantastic hotel with outdoor pool and sun bed area. Great restaurants and food. Short stroll to the beach and town

2026-08-27 via Nuitee
C
Craig couple gb
10
Fantastic place
Pros:

Think overall the hotel the staff and food was great will come again

Cons:

Think that it was good

2026-08-27 via Nuitee
T
Trickett solo_traveller gb
8
2026-08-26 via Nuitee
L
Lucretia-Ann extended_group gb
5
Pros:

I liked the balcony and the Seaview, the bar staff was lovely

Cons:

I was given a smaller room than what I paid for. I was told there wasn't any of the size room I paid for on the lower level and because of my disability I was unable to go to the higher floor, so I was given a smaller room and was never offered any compensation or refund the difference in price. Then at check out I realised when walking past rooms being cleaned & therefore open I saw that there was more than one room on my floor the size of what I paid for. Italian receptionist lied about room & also gave me an extremely hard time about getting bar fridge in room for my dogs food. Also no one seemed to know how the rooms aircon worked so had very hot uncomfortable first 2 days.

2026-08-26 via Nuitee
J
Juraj family_with_children gb
10
2026-08-26 via Nuitee
L
Louise family_with_children gb
10
2026-08-26 via Nuitee