Cumberland Hotel - OCEANA COLLECTION

Hotels
7.4 (3065 reviews)
East Overcliffe Drive , Bournemouth , gb

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities
Noise disturbances

Categories

Cleanliness
6.43
Some cleanliness concerns mentioned regarding dirty decor and unclean carpets.
Service
8.4
Staff are friendly, helpful, and attentive, creating a pleasant atmosphere.
Location
8.44
Good location next to the beach, contributing to a quiet and relaxing stay.
Room Quality
6.89
Rooms were comfortable but instances of poor maintenance and cleanliness noted.
Amenities
6.92
Limited amenities including gym and decor issues, but good outdoor space.
Value for Money
6.88
Some guests felt the experience did not match the hotel's rating and price.
Food and Beverage
7.93
Meals were generally well-rated, with specific praise for the breakfast and dinner.
Overall Experience
7.3
Mixed feelings with both positive and negative experiences shared by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:18

Property Description

Stylish Art Deco Hotel on Bournemouth Bay

Luxurious Amenities
Indulge in the seasonal outdoor heated pool, day spa, and lido deck at The Cumberland Hotel. Enjoy the 3-course dinner option at a special rate and unwind at the stylish bar and brasserie, holder of 2 AA rosettes.

Leisure Facilities Galore
Access leisure facilities at 2 nearby hotels, including the Oceana Day Spa for Asian-inspired treatments. Suncliff offers an indoor pool, sauna, mini gym, and squash courts. With outdoor pools, 4 restaurants, 4 bars, and an illy coffee shop, your stay promises ultimate relaxation.

Award-Winning Accommodation
Experience the charm of the 4-star Cumberland Hotel, recipient of the prestigious ''Best Large Hotel' 2018 award. Situated on Eastcliff, a stone's throw from Bournemouth's attractions, this deluxe hotel is the perfect seaside retreat.

To book your stay at The Cumberland Hotel and experience luxury by the sea, visit our website now!

Important information:

Please note that restricted opening hours and age limitations apply for the outdoor pools.

If dinner is not requested upon booking then there will be an extra charge in addition to the stated amount.

Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at £12.00 per car per night. Street parking on the seafront is available via pay and display machines. It is not possible to reserve parking prior to arrival.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

For all payments made and booking types the card holder must be present on check in and the same card must be presented for a security swipe via chip and pin on arrival, failure to provide the same card will result in the payment being refunded to the original card and an alternative payment method requested before check in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times regardless of reservation policies.

There is a small supplement of £20 per dog. The hotel will accommodate a maximum of one dog, small to medium sized, per room. There are a number of dog-friendly rooms, so please ensure the hotel is aware if you are bringing a dog with you. Dogs are not permitted in either of the restaurants but there are some communal spaces where they can go. Registered assistance/service dogs are exempt. No other pets are permitted.

At least one guest per room must be over 18 years of age, minors are not permitted in their own accommodations without prior consent of the hotel.

Please ensure the correct occupancies are selected on booking, failure to do so may result in your check in being refused. Identification will be required for age verification purposes.

All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full nonrefundable payment will be required within 7 days of the reservation being made, no cancelations, modifications or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the Hotel reserves the right to cancel the booking without any liability or further communication.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Jan 29, 2027 until Mon, Feb 1, 2027
Sauna is closed from 2027-02-01 until 2027-01-29
Fitness center is closed from 2027-02-01 until 2027-01-29

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £6 per person per night when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 12 per day.

Location

Guest Reviews

7.4
Based on 3065 reviews
Cleanliness: 6.43
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 6.92
Value for Money: 6.88
Food and Beverage: 7.93
Overall Experience: 7.3
P
Paul • couple • gb
10
Indian lady in reception was lovely and I woul definitely recommend this place
Pros:

The prices of the menu and the friendly atmosphere

Cons:

The lift was a little small but apart from that nothing

2026-03-21 • via Nuitee
R
Rebecca • solo_traveller • gb
4
Cons:

The cost of parking and limited space should be made clear prior to booking. I felt this was misrepresented in the hotel advertising. The shower lacked sufficient water pressure to be able to properly wash long hair. The bedroom decor was very basic and not to the standard expected.

2026-03-21 • via Nuitee
M
Michael • family_with_children • gb
9
Cons:

Furniture & décor of room rather dated. Needs upgrading.

2026-03-21 • via Nuitee
M
Micah • family_with_children • gb
8
2026-03-19 • via Nuitee
B
BARBARA • extended_group • gb
10
Lovely
Pros:

Great location , lovely Art Deco design ..
Ventana restaurant on site excellent food .. fish pie amazing as well as the pork belly .. excellent chef .. thank you

Cons:

Nothing

2026-03-17 • via Nuitee
L
Lee • couple • gb
8
Beautiful view, excellent food.
Pros:

Location. Food.

Cons:

Paying for parking as a resident.

2026-03-16 • via Nuitee
M
Mark • extended_group • gb
8
Very good value for money. Like the art deco style.
Pros:

The Staff and the bar

Cons:

A little bit tired?

2026-03-15 • via Nuitee
T
Teresa • family_with_children • gb
9
Cumberland Hotel March 2026
Pros:

More a less everything drinks were a little expensive and some of the food wasn't nice but mainly all great .

Cons:

Our room was lovely, clean, tidy and well maintained. Downstairs was a bit drab in places but I understand that they are bringing it all up to date.

2026-03-15 • via Nuitee
C
Caner • couple • gb
10
Pros:

Very close to the pier and everything was perfect

2026-03-15 • via Nuitee
L
Lesley • solo_traveller • gb
9
Terrific value, lovely team
Pros:

Fabulous staff, great food, comfortable enough, terrific rate — great choice for a budget stay

Cons:

All good for the price

2026-03-15 • via Nuitee
C
Claire • family_with_children • gb
6
Disappointing for the four star rating.
Pros:

Location

Cons:

It was very tired looking for a four star. Bedroom and bathroom felt very unloved - bed didn’t feel well made, chips in the bathroom, bathroom felt dated and furniture very dated. An awful lot of building work was taking place which we had not been alerted to.

2026-03-15 • via Nuitee
E
Elisha • family_with_children • gb
5
Pros:

I liked the food.

Cons:

The facilities -
Having to walk tonnext door to use their facilities. Heated indoor pool was cold. No Jacuzzi or Steam room.
No dressing gown or slippers offered.

2026-03-15 • via Nuitee
J
Julie • couple • gb
8
Economical and great for a One Night Stay
Pros:

This is our third stay at the Cumberland. Conveniently located within walking distance or a quick uber ride into town.
Undergoing refurbishment but we were not in the least affected and had a well appointed side room on the first floor. The room was a good size well equipped and well lit (stayed in loads of hotels where the rooms are too dark to apply makeup!!) We used the leisure facilities next door and had breakfast the following morning which was a good selection of hot food and cold. Shout out to the night staff who accommodated us with a night cap at 3.00 AM, much appreciated.

2026-03-14 • via Nuitee
K
karen • couple • gb
7
Pros:

Staff members friendly

Cons:

A bit tired looking rooms ,carpet in my room lots of stains

2026-03-12 • via Nuitee
J
Jennifer • family_with_children • gb
10
Pros:

Love this hotel. Art deco, nice ambiance, good restaurant and snacks. Best to include breakfast when booking as otherwise £14.

Cons:

It isnt centre of bournemouth. Probably a 15 minute walk but does look at onto sea.

2026-03-08 • via Nuitee
L
Laura • family_with_children • gb
10
Pros:

It's just fabulous. The art deco style is fabulous. We just loved it all.

The beds were the best I have ever slept in. 🥰

Cons:

Nothing.

2026-03-08 • via Nuitee
F
François • family_with_children • fr
8
Nice hotel with some caveats...
Pros:

Prime location in bournemouth. Nice hotel with good facilities , friendly staff , large room.with balcony , needs new carpets and a paint job throughout to take it to another level , was good value for money overall.

Cons:

On site parking impossible as so full. Which is OK because street parking charges right outside the hotel are less than the price the hotel wants to charge. In this case I saved £7 by not using the parking space that they weren't able to provide.

Serious gymgoers beware. The gym is actually in another hotel, swimming pool , squash courts all great and an excellent sauna. For the rest there are some cardio machines, good ones. For the rest they dumped a pile of very small weights in a corner..literally...along with a deflated exercise ball....

So considering my two main priorities in a hotel are parking facilties and the fitness centre, this is disappointing

2026-03-08 • via Nuitee
Y
Yvonne • family_with_children • gb
7
Great location, needs renovation & nice breakfast
Pros:

Location was great

Cons:

Had to go from one building to the other to use pool & spa

2026-03-08 • via Nuitee
B
Borie • couple • gb
4
Disappointing, was expecting much more from a 4stars hotel. Not worth the money.
Pros:

The room was nice and clean

Cons:

Poor facilities. We were expecting much better. The staff of the spa which is located in another hotel next to Cumberland is not welcoming at all.

2026-03-08 • via Nuitee
F
Frances • couple • gb
10
Great hotel, great dtaff
Pros:

The friendliness of staff is exceptional

Cons:

No problems

2026-03-08 • via Nuitee