Cumberland Hotel - OCEANA COLLECTION

Hotels
7.4 (3065 reviews)
East Overcliffe Drive , Bournemouth , gb

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities
Noise disturbances

Categories

Cleanliness
6.43
Some cleanliness concerns mentioned regarding dirty decor and unclean carpets.
Service
8.4
Staff are friendly, helpful, and attentive, creating a pleasant atmosphere.
Location
8.44
Good location next to the beach, contributing to a quiet and relaxing stay.
Room Quality
6.89
Rooms were comfortable but instances of poor maintenance and cleanliness noted.
Amenities
6.92
Limited amenities including gym and decor issues, but good outdoor space.
Value for Money
6.88
Some guests felt the experience did not match the hotel's rating and price.
Food and Beverage
7.93
Meals were generally well-rated, with specific praise for the breakfast and dinner.
Overall Experience
7.3
Mixed feelings with both positive and negative experiences shared by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:18

Property Description

Stylish Art Deco Hotel on Bournemouth Bay

Luxurious Amenities
Indulge in the seasonal outdoor heated pool, day spa, and lido deck at The Cumberland Hotel. Enjoy the 3-course dinner option at a special rate and unwind at the stylish bar and brasserie, holder of 2 AA rosettes.

Leisure Facilities Galore
Access leisure facilities at 2 nearby hotels, including the Oceana Day Spa for Asian-inspired treatments. Suncliff offers an indoor pool, sauna, mini gym, and squash courts. With outdoor pools, 4 restaurants, 4 bars, and an illy coffee shop, your stay promises ultimate relaxation.

Award-Winning Accommodation
Experience the charm of the 4-star Cumberland Hotel, recipient of the prestigious ''Best Large Hotel' 2018 award. Situated on Eastcliff, a stone's throw from Bournemouth's attractions, this deluxe hotel is the perfect seaside retreat.

To book your stay at The Cumberland Hotel and experience luxury by the sea, visit our website now!

Important information:

Please note that restricted opening hours and age limitations apply for the outdoor pools.

If dinner is not requested upon booking then there will be an extra charge in addition to the stated amount.

Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at £12.00 per car per night. Street parking on the seafront is available via pay and display machines. It is not possible to reserve parking prior to arrival.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

For all payments made and booking types the card holder must be present on check in and the same card must be presented for a security swipe via chip and pin on arrival, failure to provide the same card will result in the payment being refunded to the original card and an alternative payment method requested before check in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times regardless of reservation policies.

There is a small supplement of £20 per dog. The hotel will accommodate a maximum of one dog, small to medium sized, per room. There are a number of dog-friendly rooms, so please ensure the hotel is aware if you are bringing a dog with you. Dogs are not permitted in either of the restaurants but there are some communal spaces where they can go. Registered assistance/service dogs are exempt. No other pets are permitted.

At least one guest per room must be over 18 years of age, minors are not permitted in their own accommodations without prior consent of the hotel.

Please ensure the correct occupancies are selected on booking, failure to do so may result in your check in being refused. Identification will be required for age verification purposes.

All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full nonrefundable payment will be required within 7 days of the reservation being made, no cancelations, modifications or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the Hotel reserves the right to cancel the booking without any liability or further communication.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Jan 29, 2027 until Mon, Feb 1, 2027
Sauna is closed from 2027-02-01 until 2027-01-29
Fitness center is closed from 2027-02-01 until 2027-01-29

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £6 per person per night when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 12 per day.

Location

Guest Reviews

7.4
Based on 3065 reviews
Cleanliness: 6.43
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 6.92
Value for Money: 6.88
Food and Beverage: 7.93
Overall Experience: 7.3
J
John family_with_children gb
8
2026-02-14 via Nuitee
Z
Zoey family_with_children gb
1
2026-02-14 via Nuitee
L
lorna solo_traveller gb
9
Pros:

Staff friendly, great views, food hot and delicious

2026-02-13 via Nuitee
M
may family_with_children gb
10
Pros:

Love this hotel i visit here often

Cons:

Nothing

2026-02-13 via Nuitee
G
grace couple gb
9
2026-02-12 via Nuitee
G
grace solo_traveller gb
9
2026-02-12 via Nuitee
C
Charlotte couple gb
10
2026-02-12 via Nuitee
S
Steve solo_traveller gb
7
Could do better
Pros:

The hotel is firm favorate of mine but this time let me down a little, there was work going on that I was not made aware of before I stayed. The room was ok but the mattress was like a rock.

2026-02-12 via Nuitee
S
Sara solo_traveller gb
7
Great staff, working hard and everything was very clean. Breakfast substantial and comfortable bedroom. I think the hote
Pros:

Beautiful building externally. Great location.

Cons:

The “lounge” area, although initially impressive, on closer inspection I thought was very cheaply done. One of the red leather sofas was turning black and everything felt a bit breakable. The entire entrance lobby slept very strongly of fish, the whole time I was there ( and I have a very poor sense of smell)

2026-02-11 via Nuitee
B
Beata family_with_children gb
5
2026-02-09 via Nuitee
C
Chris couple gb
10
Would stay again.Needs heating turned down
Pros:

Great facilities

Cons:

Room to warm at night for sleeping

2026-02-08 via Nuitee
B
Barry couple gb
9
Very good overall.
Pros:

Excellent breakfast. Good evening meals.Lo

Cons:

Loss of space due to restoration work.very good

2026-01-31 via Nuitee
A
andrea family_with_children gb
6
Good views
Pros:

Location

Cons:

Parking extremely difficult and the welcome was not welcoming

2026-01-28 via Nuitee
I
Iain couple gb
9
2026-01-27 via Nuitee
N
Nicola Tallett couple gb
5
Okay I would not stay there again
Pros:

The location was ok about a 15 minute walk into the town but I would not walk back at night we got a taxi as we did not feel that safe walking back to hotel after being in the town

Cons:

The room we had was in the 2nd floor and very noisy as we was oppersite the sister hotel and there was a lot of noise coming from outside that hotel

2026-01-26 via Nuitee
N
Natalie couple gb
8
In general pleased with our stay but hotel maintenance required
Pros:

In general our stay was very pleasant but the hotel needs some refurbishment as outside buildings looks dirty and needs some maintenance

Cons:

Inside restaurant was chilly and wallpapering needs maintenance our bedroom door to patio needed repair as wind whistled through

2026-01-25 via Nuitee
H
Hannah couple gb
8
Quite peaceful stay .
Pros:

Close by to the sea and centre

Cons:

It’s was ok , would say that room- rooms needed a update .

2026-01-25 via Nuitee
C
Carol solo_traveller gb
5
Disapointing in so many ways . It was not as it showed in the photos on Booking . Com
Pros:

The history and the glory days that you could see must have happened there once upon a time !

Cons:

It was old , tired , worn out and lost its once glorious feeling . The place felt dead . Such a shame

2026-01-23 via Nuitee
D
Deborah solo_traveller gb
8
Pros:

Lovely friendly hotel. Any requests we had were happily carried out.
Beautiful sea view.
Also catered to my dietary requirements.
Thank you.

Cons:

All ok.

2026-01-22 via Nuitee
E
evie couple gb
7
Love this hotel , 2nd time staying here and great friendly staff
Pros:

Very good location

Cons:

Shower was not powerful at all

2026-01-22 via Nuitee