Cumberland Hotel - OCEANA COLLECTION

Hotels
7.4 (3428 reviews)
East Overcliffe Drive , Bournemouth , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Limited amenities
Noise disturbances

Categories

Cleanliness
6.43
Some cleanliness concerns mentioned regarding dirty decor and unclean carpets.
Service
8.4
Staff are friendly, helpful, and attentive, creating a pleasant atmosphere.
Location
8.44
Good location next to the beach, contributing to a quiet and relaxing stay.
Room Quality
6.89
Rooms were comfortable but instances of poor maintenance and cleanliness noted.
Amenities
6.92
Limited amenities including gym and decor issues, but good outdoor space.
Value for Money
6.88
Some guests felt the experience did not match the hotel's rating and price.
Food and Beverage
7.93
Meals were generally well-rated, with specific praise for the breakfast and dinner.
Overall Experience
7.3
Mixed feelings with both positive and negative experiences shared by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:18

Property Description

Stylish Art Deco Hotel on Bournemouth Bay

Luxurious Amenities
Indulge in the seasonal outdoor heated pool, day spa, and lido deck at The Cumberland Hotel. Enjoy the 3-course dinner option at a special rate and unwind at the stylish bar and brasserie, holder of 2 AA rosettes.

Leisure Facilities Galore
Access leisure facilities at 2 nearby hotels, including the Oceana Day Spa for Asian-inspired treatments. Suncliff offers an indoor pool, sauna, mini gym, and squash courts. With outdoor pools, 4 restaurants, 4 bars, and an illy coffee shop, your stay promises ultimate relaxation.

Award-Winning Accommodation
Experience the charm of the 4-star Cumberland Hotel, recipient of the prestigious ''Best Large Hotel' 2018 award. Situated on Eastcliff, a stone's throw from Bournemouth's attractions, this deluxe hotel is the perfect seaside retreat.

To book your stay at The Cumberland Hotel and experience luxury by the sea, visit our website now!

Important information:

Please note that restricted opening hours and age limitations apply for the outdoor pools.

If dinner is not requested upon booking then there will be an extra charge in addition to the stated amount.

Please note that onsite parking is limited and offered on a first-come, first-served basis and chargeable at £12.00 per car per night. Street parking on the seafront is available via pay and display machines. It is not possible to reserve parking prior to arrival.

Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by Central Reservations. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

For all payments made and booking types the card holder must be present on check in and the same card must be presented for a security swipe via chip and pin on arrival, failure to provide the same card will result in the payment being refunded to the original card and an alternative payment method requested before check in will be permitted. The property reserves the right to charge bookings in full up to 48 hours prior to arrival during weekends and peak times regardless of reservation policies.

There is a small supplement of £20 per dog. The hotel will accommodate a maximum of one dog, small to medium sized, per room. There are a number of dog-friendly rooms, so please ensure the hotel is aware if you are bringing a dog with you. Dogs are not permitted in either of the restaurants but there are some communal spaces where they can go. Registered assistance/service dogs are exempt. No other pets are permitted.

At least one guest per room must be over 18 years of age, minors are not permitted in their own accommodations without prior consent of the hotel.

Please ensure the correct occupancies are selected on booking, failure to do so may result in your check in being refused. Identification will be required for age verification purposes.

All bookings of 6 or more rooms booked together will be treated as group bookings as per Oceana Hotels’ policy. Group bookings will be contacted within 7 days of making the reservation and will be treated as advance purchase bookings. The full nonrefundable payment will be required within 7 days of the reservation being made, no cancelations, modifications or refunds will be permitted for any group bookings. These group terms and conditions override any rate policy that has been booked. In case of payments not received within 7 days of the booking being made, the Hotel reserves the right to cancel the booking without any liability or further communication.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Fri, Jan 29, 2027 until Mon, Feb 1, 2027
Sauna is closed from 2027-02-01 until 2027-01-29
Fitness center is closed from 2027-02-01 until 2027-01-29
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £6 per person per night when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 12 per day.

Location

Guest Reviews

7.4
Based on 3428 reviews
Cleanliness: 6.43
Service: 8.4
Location: 8.44
Room Quality: 6.89
Amenities: 6.92
Value for Money: 6.88
Food and Beverage: 7.93
Overall Experience: 7.3
A
Arunas Baltuska • solo_traveller • lt
10
2026-07-04 • via Nuitee
M
Melanie • couple • gb
7
The hotel was adequate for a days however there is very little around the hotel in the way of food or pubs
Pros:

The grounds are lovely and the staff very nice

Cons:

The shower was ridiculously small with a very dangerous step up to the bathroom when going to the bathroom in the night. The restaurant is overpriced compared to surrounding properties

2026-07-04 • via Nuitee
E
Emma • extended_group • gb
10
2026-07-04 • via Nuitee
D
Derek • couple • gb
8
Overall all good
Pros:

Good staff and good food

Cons:

Maybe some updates in bedroom

2026-07-03 • via Nuitee
A
Alan • solo_traveller • gb
7
A lesson learned.
Pros:

The location was good. The evening meal in the a la carte restaurant was very good. The room was spacious. The balcony we had was sizeable.

Cons:

I wasn't impressed with the car park charges which were applied because we didn't book directly with the hotel. Clearly that's up to the hotel but something I'll look out for in future bookings.

One hand towel became threadbare as we used it. A four star hotel for goodness sake. Breakfast was nothing special. The final bill didn't give a sufficient breakdown of expenditure (I asked). The hotel is being renovated so it would be unfair to comment that it looked tired in parts.

2026-07-03 • via Nuitee
C
Catherine • solo_traveller • gb
8
2026-07-03 • via Nuitee
D
Donna • couple • gb
10
Fabulous get away!
Pros:

The Hotel, food and staff were all lovely.
The outdoor pool was a great bonus.

Cons:

That we couldn’t stay longer.

2026-07-02 • via Nuitee
• couple • lt
10
Sugrysim
Pros:

Buvom porą kartų ir dar sugrysim labai jauki aplinka

Cons:

Viskas patiko

2026-07-01 • via Nuitee
V
VAS ZOLTAN • solo_traveller • gb
10
2026-07-01 • via Nuitee
R
Rasa • couple • lt
10
Sugrysim
Pros:

Grazu ,svaru

Cons:

Viskas patiko

2026-07-01 • via Nuitee
E
Elizabeth • family_with_children • gb
7
Great location, enjoyed the balcony seaview and pool. Thanked chef for delicious evening meal.
Pros:

Breakfast exceptional, good choice and quality.

Cons:

For price paid, in need of refurbishment and 'freshen up'. This was underway when we arrived.

2026-07-01 • via Nuitee
P
Paula • couple • gb
7
Great short stay, location was perfect, swimming pool great and à la carte menu food good. Breakfast a bit disappointing
Pros:

The swimming pool

Cons:

The fixed menu food wasn’t as good as it could be, and eating in the middle room as there was a function on.

2026-06-30 • via Nuitee
J
Janet • solo_traveller • gb
8
2026-06-30 • via Nuitee
T
Teresa • solo_traveller • gb
5
Poor facilities, poor service and poor overall experience
Pros:

Bar staff were friendly and helpful.

Cons:

After I checked in, I was informed that my room was located on the third floor and that the lift was not working. As a result, I had to carry all of my luggage up three flights of stairs myself. I am 65 years old, and I was extremely disappointed that no assistance was offered. The receptionist was not helpful and did not appear concerned about the difficulty this caused.

The hotel is clearly undergoing refurbishment, but the condition of the stairway was unacceptable. The carpet on the stairs was being held together with duct tape, which was not only unsightly but also created a potential trip hazard.

Although I had booked a single room, the size and condition of the room were completely inadequate. It was extremely small — more like a cupboard than a hotel room — and this was not reflected in the photographs provided at the time of booking. The room had no air conditioning, despite my stay being on one of the hottest days of the year. The only fan provided was of very poor quality and simply circulated warm air. The window was tiny and opened directly onto a brick wall, meaning there was no opportunity for fresh air or ventilation. There was no opening window in the bathroom - just 3 ventilation slats at the top.

Given the lack of facilities, the room condition, the poor service, and the overall experience, I consider the price charged to be completely unreasonable. I feel I paid an extortionate amount for accommodation that was far below an acceptable standard.

I would like this matter investigated and would appreciate a response outlining how you intend to address my concerns.

2026-06-30 • via Nuitee
C
Claire • couple • gb
8
Brilliant weekend, ending with an England win!
Pros:

Staff were top class! Couldn’t do enough to ensure our stay was perfect.

Cons:

Bit dated but they are currently decorating so should be fab once completed.

2026-06-30 • via Nuitee
E
Emma • couple • gb
6
Ok in the summer with outdoor pool
Pros:

Location - it’s right on the beach
Outdoor pool and area is good

Cons:

It’s a bit run down, carpets old dirty.
The ‘spa’ was not great, indoor pool as per pictures and the sauna was like a cupboard with old wood bench. Also this is in the hotel next door as they share facilities, the massages were offered in the next one to that, after seeing the indoor pool and sauna we didn’t bother going to hotel number 3
I went on a busy weekend and paid £470, not worth that

2026-06-29 • via Nuitee
F
Fatlum • family_with_children • gb
4
Pros:

Swimming pool

Cons:

The most common sentence heard was:
'You are not allowed to'

2026-06-29 • via Nuitee
K
Kamal • family_with_children • gb
6
A nice 2 star stay definitely not 4 stars
Pros:

Easy to get to the beach

Cons:

It was old and outdated and the buffet was not great

2026-06-29 • via Nuitee
M
Maria • solo_traveller • gb
8
2026-06-28 • via Nuitee
D
Desiree • solo_traveller • nz
10
Pros:

Reception staff friendly and explained re car parking. Room was excellent

Cons:

Nothing

2026-06-28 • via Nuitee