Lucky East Serin with Netflix DisneyPlus FreeCoffeeTea & Recliner

Hotels
8.6 (32 reviews)
Tagaytay Rotonda , Tagaytay , ph

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Express check-in/check-out
Car hire
Chapel/shrine
Non-smoking throughout
Shared lounge/TV area
Concierge service
Grocery deliveries
See all facilities

Review Highlights

Pros:
Great location near Ayala mall
Cons:
Lack of streaming service access
No complimentary coffee or water

Categories

Cleanliness
8.21
The review does not mention cleanliness, but there are other issues pointed out that could imply lower expectations.
Service
8.98
Standard quality for this hotel tier, as there were no specific complaints about service.
Location
9.22
The review highlights the location as a positive aspect, being within walking distance from Ayala mall.
Room Quality
8.67
Standard quality for this hotel tier, as no specific issues with room quality were mentioned.
Amenities
7.7
The review indicates dissatisfaction with the lack of amenities like coffee and access to streaming services.
Value for Money
8.66
Standard quality for this hotel tier, though concerns about amenities may affect perceived value.
Food and Beverage
8.71
Standard quality for this hotel tier, no specific positive or negative feedback provided.
Overall Experience
8.68
The general sentiment leans negative due to lacking amenities, but location and service kept the experience reasonable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 17:02

Property Description

Luxurious Aparthotel in Tagaytay

Modern Amenities: Lucky East Serin offers a comfortable stay with Netflix, DisneyPlus, and complimentary coffee and tea in every room. Relax in the provided recliner while enjoying your favorite shows.

Convenient Facilities: With a sun terrace, 24-hour front desk, and free WiFi, guests can unwind and stay connected throughout their stay. Private parking and a shared lounge area add to the convenience.

Outdoor Activities: Explore the scenic surroundings with cycling or opt for car hire to visit nearby attractions. After a day of adventure, return to the non-smoking accommodation for a peaceful night's rest.

Ready to experience luxury and relaxation at Lucky East Serin? Book your stay now and make unforgettable memories!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host

Check-in and check-out hours:

Location

Guest Reviews

8.6
Based on 32 reviews
Cleanliness: 8.21
Service: 8.98
Location: 9.22
Room Quality: 8.67
Amenities: 7.7
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 8.68
M
Maria Ana extended_group gb
3
I hope the owner rethinks how this place is set up. It has potential but very poorly managed.
Pros:

Location.

Cons:

LOADS! The aircon only worked for a short while on day one, and for a few minutes on my last evening. I had to sacrifice a whole day waiting for aircon service and cleaner to replace the beddings, because they said they're near by but we waited for hours!! Aircon not fixed, beddings not changed until the final night. Fan provided was too noisy I could not sleep, so we gave up on that, too. Kitchen sink was clogged, metal shelves in the bathroom is rusted, contents of the soap dispenser looked like its been there for quite a long time. We used our own. The owner should have emptied the wardrobe for us to use but it was padlocked. The top of the wardrobe was also stuffed with clutter. The towels provided did not feel clean and were heavily stained so we went out to buy our own. This room should not have any other items that are not relevant for renting - the glass cabinet full of personal paraphernalia mostly religious related and the picture of the last supper on the wall should not be there! This place should not have any religious affiliation at all. It will be disrespectful to anyone who are not in the same religion as her. There should not have that double mattress under the bed as an option because it would mean that the dining tables and chairs and the reclining chairs will have to be moved out of the way to be able to use it which will then block the doorway (a fire hazard), unless, its another storage solution which in fact not relevant for this apartment. The kitchen drawers were difficult to open and when we managed to open it, the bottom of the drawer was in fact separated from the main part. It is a broken furniture. We carefully put the drawer back and did not touch it again to avoid any further damage on already damaged facilities. TV remote control battery was almost dead and did not function properly, so we went to buy replacement batteries - but took it with us when we left. This property does not meet Booking.

2026-01-06 via Nuitee
V
Villar family_with_children ph
3
It's a No for me
Pros:

I like the location , walking distance from Ayala mall.

Cons:

No access on Netflix , prime etc.. no complimentary coffee , water etc. It's a NO for me! .

2025-09-03 via Nuitee
M
Ma. young couple ph
5
Great price, but a lot needs improvement in terms of the furnitures/other tools
Pros:

We appreciate the room for its price but there are more to improve like there are things that are just there as extra. The utensils/mugs/plates are quite old and no big glass or mug. The beds quality is not that good and the couch. You can re-design the area with less things or minimalist color and look. The kitchen/range hood is not safe for tall people like my partner, he bumped his head into it and did not notice since he was trying to charge his fone. I think it is safe if you could lower it or place something rubber at the corner part coz it is a bit sharp. The towels and blanket are too old as well, we even bought new one. The tiles in the shower area is a bit slippery, you can place a mat to avoid accident. The price is cheap considering the location of the unit but people might appreciate if you could take my comments and suggestions for improvement. The host Ms. Gina is so warmed and accommodating and helpful. Please take this feedback as a positive criticism so you can improve your place and raise the value of it. I felt like there are termites as well since it is a covered place and the curtains felt and other cloth covers might need to rewash it again or new curtains maybe. But again, the price is great. Thank you and Godbless po ☺️ thanks for the free coffee!!!

Cons:

We appreciate the room for its price but there are more to improve like there are things that are just there as extra. The utensils/mugs/plates are quite old and no big glass or mug. The beds quality is not that good and the couch. You can re-design the area with less things or minimalist color and look. The kitchen/range hood is not safe for tall people like my partner, he bumped his head into it and did not notice since he was trying to charge his fone. I think it is safe if you could lower it or place something rubber at the corner part coz it is a bit sharp. The towels and blanket are too old as well, we even bought new one. The tiles in the shower area is a bit slippery, you can place a mat to avoid accident. The price is cheap considering the location of the unit but people might appreciate if you could take my comments and suggestions for improvement. The host Ms. Gina is so warmed and accommodating and helpful. Please take this feedback as a positive criticism so you can improve your place and raise the value of it. I felt like there are termites as well since it is a covered place and the curtains felt and other cloth covers might need to rewash it again or new curtains maybe. But again, the price is great. Thank you and Godbless po ☺️ thanks for the free coffee!!!

2025-04-22 via Nuitee
D
Dante family with young children us
8
Very good
Pros:

Place was pretty clean and comfy. It provides everything that you need.

Cons:

It took 2 hrs to get checked in. The host failed to endorse me so had a problem with security reason with staff.

2025-03-17 via Nuitee
R
Rene family with young children ph
7
Good
2024-12-27 via Nuitee
S
Steve family with young children us
7
Good
2024-11-26 via Nuitee
T
Toñacao young couple ph
10
Exceptional
Pros:

Easy access to different locations.

Cons:

Nothing

2024-11-11 via Nuitee
J
Joan family with young children ph
10
It was a satisfied and relaxable stay with my family
2024-08-11 via Nuitee
L
Lei family with young children gb
9
Place is clean and tidy. Near the malls and restaurants
Pros:

Clean environment. Quiet and fresh air.
Near the malls and shops so no worries where to buy thing needed on stay.

Cons:

No swimming pool but soon to open

2024-07-22 via Nuitee
R
Reoteras young couple ph
9
Superb
2024-07-16 via Nuitee
C
Caisip family with young children sa
9
It was a nice stay. The location and security of the place is good. Will definitely book again if ever we’ll be back in
Pros:

The location is convenient. The owner is very accommodating, ready to answer the inquiries all the time.

2024-07-09 via Nuitee
L
Louisa family with young children us
10
Exceptional
2024-07-02 via Nuitee
E
Elaine group ph
9
Superb
2024-06-24 via Nuitee
T
Thuy group vn
10
Greattt
Pros:

Everything

Cons:

N/A

2024-06-11 via Nuitee
M
Maricar family with young children ph
10
Exceptional
2024-06-06 via Nuitee
J
Jonathan young couple ph
10
Clean and Relaxing.
Pros:

The place is just nearby AyaMalls Serin which is accesible to restaurants and Coffee Shops like Starbucks. The unit is clean and aesthetic. Allowed to cook and use kitchen utensils. Ac is so cool.
Will def will get back, not sure when but hopefully soon.

Cons:

N/A

2024-04-22 via Nuitee
A
Andy young couple gb
7
Good
2024-02-18 via Nuitee
C
Camille solo traveller fr
8
Very good
Pros:

The owner and the lady helping out are super reactive and kind. They gave me tips during my short weekend trip. The mall is super close, so is the supermarket, it made my life easy.

Cons:

If you travel without car I am not sure it is the best location, I couldn’t do much by walk. There are buses and jeepneys though that you can use.

2024-02-10 via Nuitee
G
Garcia with friends us
8
Very good
2023-10-18 via Nuitee
J
Josephine family with young children ph
9
Superb
Pros:

The location is near to the mall and all means of transportatiom

Cons:

Key entry

2023-09-08 via Nuitee