Seaview Cottage on the Island

Nothing

When confirming booking I was text from the owner stating that there was an additional charge for small dogs of £20 and can be paid in cash on arrival. On the website it says small dogs are free.
I had a Yorkshire terrier don't think you can get any smaller.
As this was expensive and a additional cost I was going to cancel but couldn't as I would lose all the £260 for the one night stay.
On the morning of checking in I asked what time can I arrive as it was a suprize birthday trip for my wife's 40th and I was told 4pm.
This infuriated me as I spent all this money for one night which I could of got a hotel for may I add but my wife loves watching the sea so this is why I booked it.
My wife was at least wanting to watch the sun go down over the see in the hot tub which with the LATE check in on a November night she was deprived of this.
Also the owner chased me down the driveway the following day to confirm that I left the £20 for the small dog charge in the room.
I will never be back and I will tell everyone about this as I am a local man to them.

I booked and paid £298 through Booking.com for a non-refundable 2-bedroom apartment for 2 adults, as clearly stated on my official confirmation. When we arrived, one of the bedrooms was locked. The host explained that he believed our booking was for only one bedroom.

Because we needed both rooms, the host said he could unlock the second bedroom if we paid an extra £60 in cash. We initially agreed, but after double-checking our Booking.com confirmation, it was clear that our reservation already included two bedrooms, so we did not pay the extra amount.

When I raised this at checkout, the host checked the Booking.com website and acknowledged that the listing no longer matched what he had believed it to be, effectively confirming that our booking was correct. Despite this, he continued suggesting that we “reach a compromise” and make an additional payment, referring to WhatsApp messages and cash, rather than resolving it through Booking.com as I requested.

There was no apology, and the discussion went in circles. While the host remained polite, the situation was unprofessional — especially considering this was a non-refundable booking that I had fully paid for in good faith.

As a frequent traveller and Genius Level 2 member, I’ve always trusted Booking.com, but this experience was disappointing. I hope Booking.com reviews this property and ensures that hosts do not request off-platform payments or misrepresent confirmed booking details.

The late check-in, and early checkout wasn't worth what I paid as paid nearly 300. Also, the hot tub stopped heating, so we had to boil pots of water to heat it up that night. Went to get into it the next morning hoping they hadn't turned it back on, so it was freezing, which was very disappointing.

Shower didn't work properly so we couldn't adjust temp to make it cooler. The see through bathroom door was odd.

Everything was excellent

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Check out time is slightly earlier than what we are used too but it just meant we seized the day and got up and out earlier than usual to enjoy the garden for breakfast

nothing .everything was great from start to finish.