Upper Hotel Suites KL Sentral

Hotels
7.9 (352 reviews)
6 Jalan Tun Sambanthan , Kuala Lumpur , my

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Hot tub/Jacuzzi
Sauna
Non-smoking throughout
Outdoor furniture
Steam room
See all facilities

Review Highlights

Pros:
Great location
Reasonable price
Cons:
Cleanliness issues
Confusing service

Categories

Cleanliness
6.9
Several reviews mentioned cleanliness issues, particularly regarding uncleaned rooms.
Service
7.86
Mixed feedback on service, with some being confusing and unhelpful, though generally standard for the hotel tier.
Location
8.91
Multiple reviews praised the great location, close to public transport and shopping.
Room Quality
7.36
Rooms were described as basic but acceptable, with some modern amenities.
Amenities
7.39
Amenities like the rooftop pool received mixed reviews; it was popular but overcrowded.
Value for Money
8.85
Guests found the hotel to be reasonably priced, offering good value considering the location.
Food and Beverage
7.9
No specific mentions, assigned rating based on typical offerings for similar hotels.
Overall Experience
8.06
Guests had a satisfactory experience but noted issues that may deter them from returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:51

Property Description

Rooftop Pool and City Views
Enjoy a refreshing dip in our rooftop pool while taking in breathtaking views of the city skyline.

24-Hour Front Desk and Free WiFi
Our dedicated team is available round the clock to assist you, and stay connected with complimentary WiFi throughout the property.

Steam Room and Full-Day Security
Unwind in our steam room or feel secure with our full-day security measures in place.

Experience comfort and convenience at Upper Hotel Suites KL Sentral. Book your stay now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 352 reviews
Cleanliness: 6.9
Service: 7.86
Location: 8.91
Room Quality: 7.36
Amenities: 7.39
Value for Money: 8.85
Food and Beverage: 7.9
Overall Experience: 8.06
M
Maximilian • solo_traveller • de
8
Für eine Nacht top , Fahrstuhl hatte 50 etagen dadurch immer 5 min gewartet bis er kommt
Pros:

Preis , Pool , Zimmer

Cons:

Fahrstuhl , Lage nicht optimal ca 20 min bis twin tower

2026-04-18 • via Nuitee
J
Jouke • solo_traveller • th
8
Pros:

Apartment on 45th floor with nice view.
Terrace with pool gives a 360 view.
Walking from Sentral to Hotel in the evening is on a well lit covered walking path.

Cons:

Have to go out for breakfast.
Sometimes have to wait a long time for elevator to arrive with so many floors

2026-04-16 • via Nuitee
T
Tom Matthias Christianus • solo_traveller • de
6
2026-04-16 • via Nuitee
M
Max • solo_traveller • sg
4
Zo veel mogelijk buiten de deur blijven
Pros:

Uitzicht zwembad

Cons:

Vieze geur op de hotelkamer. Plus veel haar en stof gevonden onder het bed. Duurt uren voordat je eindelijk de lift in kan

2026-04-13 • via Nuitee
C
Collins • couple • my
3
Staff not friendly and helpful wait long time lift
Pros:

Ok

Cons:

Lift very slow

2026-04-12 • via Nuitee
E
elyn • couple • my
6
Pros:

location so nice

Cons:

the staff not give proper direction

2026-04-10 • via Nuitee
E
Emmilia • extended_group • my
8
Comfortable and convenient stay.
Pros:

Very convenient location with public transportation nearby.

The room was spacious and clean.

Cons:

The room had a musty smell but not too bad. Would be nice if the room was sprayed with room perfume before new guests check-in

2026-04-09 • via Nuitee
M
Mišo • extended_group • si
9
Pros:

Hotel location cleanliness and staff everything is great. For a very low price you get everything. I recommend. I have been to this hotel many times and I am very satisfied.

Cons:

The disadvantage of this hotel is that it does not have a restaurant and a bar. If there was a bar by the pool, that would be great. The hotel owner could reconsider this.

2026-04-06 • via Nuitee
J
John • couple • gb
9
2026-04-02 • via Nuitee
F
Fe Rhein • couple • br
9
Lugar lindo, piscina linda, localização perfeita
Pros:

Quarto bonito, espaçoso, cama confortável, lençóis e toalhas limpos e de ótima qualidade. TV smart, banheiro limpo e com shampoo e gel de banho. O melhor de tudo é a piscina e a vista maravilhosa da cidade, jacuzzi, sauna, academia. A localização é ótima e fácil para acessar qualquer lugar, pois está próximo da estação central (5 minutos a pé) Tudo perfeito.

Cons:

Tive um probleminha com a recepcionista no dia da minha chegada. Ela estava visivelmente com algum problema, pois foi muito grossa e mal humorada. Mas ao relatar esse problema, eles fizeram de tudo para remediar a situação, foram muito gentis e me ofereceram reparação. Problemas acontecem, mas eles estão preparados para resolver e atender bem seus hóspedes. O lugar é incrível e voltarei com certeza. Adorei minha estada e me senti muito confortável e satisfeita.

2026-04-02 • via Nuitee
J
John • couple • gb
9
2026-04-02 • via Nuitee
D
Daniel • solo_traveller • no
8
Pros:

Fin utsikt på taket. Fine store rom med oppbevaring. Greit treningsrom og billig/enkelt å rengjøre klær på egen vaskerom. Var i nærhet til offentlig transport, så enkelt å komme seg rundt.

Cons:

Lite solsenger/sittesteder på takterrassen. Kun to av heisene fungerte, så brukte fort 5-10 minutter på å vente på heisen. Av og til var den full også. Forhåpentligvis fikser de den 3. heisen.

2026-03-29 • via Nuitee
C
Chia • family_with_children • my
7
Pros:

The environment

Cons:

The lift service has been quite slow, and we’ve been waiting a long time for it to arrive. Currently, only four lifts are in operation, and during peak hours, one of them appears to be out of service.

We are waiting at swimming area on the 53A floor, and it seems that many guests checking out are taking the lift up to level 54 before going down to the lobby, which further delays the waiting time.

It may be helpful for management to review and improve the lift system, especially during peak hours, to ensure a smoother experience for residents and guests.

2026-03-29 • via Nuitee
N
Nicoletta • couple • it
9
2026-03-26 • via Nuitee
K
Kasi • extended_group • sg
8
Pros:

I like swming pool and top view very nice

Cons:

Not proper whater heater both coffee maker and bathroom heater also insufficient facilities

2026-03-23 • via Nuitee
R
Raja Segaran • couple • sg
5
Not worth the money and better to stay in a proper hotel
Pros:

Only location

Cons:

There were no fridge, TV was not working, wifi was very very poor practically cannot connect. Room was not cleaned daily. There was no barrier between shower area and sink area so whole area was wet after shower.

2026-03-22 • via Nuitee
V
Vincent • couple • nl
7
Praktisch appartement op loopafstand van station KL Sentral.
Pros:

Het appartement is op loopafstand van station Kuala Lumpur Sentral, dat op zijn beurt weer goed bereikbaar is vanaf het vliegveld
Op het dak is een Infinity pool.

Cons:

Toen we aankwamen was de vloer niet heel erg schoon.

2026-03-22 • via Nuitee
J
JP • couple • fr
9
Séjour fabuleux avec piscine au 53e étage exceptionnelle ✨️👍
Pros:

Prestations de qualité à un prix très raisonnable.
Piscine 3 bassins sur le toit au 53e étages... vue panoramique sur KL... EXCEPTIONNEL ✨️👍
Chambre spacieuse propre claire.
Literie très confortable

Cons:

Mauvaise Insonorisation des fenêtres ... mais surmontable avec des bouchons.
Accueil impersonnel... à améliorer
Accès piétons à 300m de KL Sentral.
Attente systématique aux 4 ascenseurs

2026-03-14 • via Nuitee
T
Taimur Andre • solo_traveller • de
9
Pros:

Great location

Cons:

Slow lifts

2026-03-09 • via Nuitee
S
Stefania • couple • bg
8
Pros:

Местоположението е много удобно. Намира се близо до спирка на метрото Сентрал. На последния етаж има инфинити басейн със зашеметяваща гледка. Виждат се чудесно кулите Петронас, както и сградата Мердека. Настина престоят си заслужада дори само заради страхотния инфинити басейн.
Стаята беше много чиста.

Cons:

В стаята нямаше хладилник. В днешно време наличието на хладилник дори не го считам за нещо особено, а там нямаше. Това въобще не е приятно, човек не може да си сложи една бутилка вода да се охлади.

2026-03-09 • via Nuitee