Upper Hotel Suites KL Sentral

Hotels
7.9 (352 reviews)
6 Jalan Tun Sambanthan , Kuala Lumpur , my

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Hot tub/Jacuzzi
Sauna
Non-smoking throughout
Outdoor furniture
Steam room
See all facilities

Review Highlights

Pros:
Great location
Reasonable price
Cons:
Cleanliness issues
Confusing service

Categories

Cleanliness
6.9
Several reviews mentioned cleanliness issues, particularly regarding uncleaned rooms.
Service
7.86
Mixed feedback on service, with some being confusing and unhelpful, though generally standard for the hotel tier.
Location
8.91
Multiple reviews praised the great location, close to public transport and shopping.
Room Quality
7.36
Rooms were described as basic but acceptable, with some modern amenities.
Amenities
7.39
Amenities like the rooftop pool received mixed reviews; it was popular but overcrowded.
Value for Money
8.85
Guests found the hotel to be reasonably priced, offering good value considering the location.
Food and Beverage
7.9
No specific mentions, assigned rating based on typical offerings for similar hotels.
Overall Experience
8.06
Guests had a satisfactory experience but noted issues that may deter them from returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:51

Property Description

Rooftop Pool and City Views
Enjoy a refreshing dip in our rooftop pool while taking in breathtaking views of the city skyline.

24-Hour Front Desk and Free WiFi
Our dedicated team is available round the clock to assist you, and stay connected with complimentary WiFi throughout the property.

Steam Room and Full-Day Security
Unwind in our steam room or feel secure with our full-day security measures in place.

Experience comfort and convenience at Upper Hotel Suites KL Sentral. Book your stay now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 352 reviews
Cleanliness: 6.9
Service: 7.86
Location: 8.91
Room Quality: 7.36
Amenities: 7.39
Value for Money: 8.85
Food and Beverage: 7.9
Overall Experience: 8.06
G
globebaladeuse • solo_traveller • fr
8
Magnifique hôtel
Pros:

La localisation près des transports, la piscine gratuite au 54ème étage, les balancelles au 53ème étage, la laverie automatique, la propreté de la chambre

Cons:

La climatisation directement au dessus des lits on a le choix entre mourir de chaud ou tomber malade, le temps d'attente pour l'ascenseur

2026-05-08 • via Nuitee
V
Voon Chuan • couple • my
10
2026-05-07 • via Nuitee
K
Kiyas • solo_traveller • lk
6
Arrogant lady receptionist.
Pros:

Location.

Cons:

The Tamil lady receptionist, she doesnt care the clients at all, very arrogant.

2026-04-24 • via Nuitee
T
tuğrul • couple • tr
2
Kötü bir deneyimdi.
Pros:

Sevdiğim hiç bir iyi özelliği olmadı.

Cons:

Ceza evi gibi, öğrenci yurdu gibi ruhsuz koca bir bina. 51. katta kaldım inmek bir dert çıkmak bir dert. Asansör önünde sıra beklemek zorunda kalıyorsunuz. Saat 15.00 dan önce odaya giremiyorsunuz. Utanmasalar sadece gece alacaklar. Ama çıkışlar 11.00 da. Bomboş bir oda. minibar yok hatta el sabunu bile yok sorduğumuzda duş jeli kullanabileceğimizi söylediler. Konum olarak da çok kötü yakınlarda hiçbir şey yok. Sürekli grab kullanmak gerek. Personelde bir o kadar suratsız. Güvelikler zaten her gelene ters ters bakıyor.

2026-04-23 • via Nuitee
A
Ahmad Tarmizi • couple • my
8
Nice place to stay with parking facilities
Pros:

Near KL Sentral

Cons:

Convenient

2026-04-23 • via Nuitee
S
SIN JOO • couple • my
8
2026-04-21 • via Nuitee
L
Liu Zhi Hao • solo_traveller • sg
8
Cons:

The waiting time for the lifts can take quite long

2026-04-20 • via Nuitee
A
Aravin • solo_traveller • my
1
Pros:

We wait for there lift more the 30 min very bad hotel there access card is problem

2026-04-20 • via Nuitee
P
Philippe • solo_traveller • fr
10
Magnifique établissement a recommander
Pros:

Hotel magnifique, vue et piscine en toiture terrasse exceptionnel. Chambre spacieuse et confortable, propreté...

Cons:

Rien tout est parfait

2026-04-20 • via Nuitee
A
Abubakar • couple • gh
10
2026-04-19 • via Nuitee
M
Maximilian • solo_traveller • de
8
Für eine Nacht top , Fahrstuhl hatte 50 etagen dadurch immer 5 min gewartet bis er kommt
Pros:

Preis , Pool , Zimmer

Cons:

Fahrstuhl , Lage nicht optimal ca 20 min bis twin tower

2026-04-18 • via Nuitee
T
Tom Matthias Christianus • solo_traveller • de
6
2026-04-16 • via Nuitee
J
Jouke • solo_traveller • th
8
Pros:

Apartment on 45th floor with nice view.
Terrace with pool gives a 360 view.
Walking from Sentral to Hotel in the evening is on a well lit covered walking path.

Cons:

Have to go out for breakfast.
Sometimes have to wait a long time for elevator to arrive with so many floors

2026-04-16 • via Nuitee
M
Max • solo_traveller • sg
4
Zo veel mogelijk buiten de deur blijven
Pros:

Uitzicht zwembad

Cons:

Vieze geur op de hotelkamer. Plus veel haar en stof gevonden onder het bed. Duurt uren voordat je eindelijk de lift in kan

2026-04-13 • via Nuitee
C
Collins • couple • my
3
Staff not friendly and helpful wait long time lift
Pros:

Ok

Cons:

Lift very slow

2026-04-12 • via Nuitee
E
elyn • couple • my
6
Pros:

location so nice

Cons:

the staff not give proper direction

2026-04-10 • via Nuitee
E
Emmilia • extended_group • my
8
Comfortable and convenient stay.
Pros:

Very convenient location with public transportation nearby.

The room was spacious and clean.

Cons:

The room had a musty smell but not too bad. Would be nice if the room was sprayed with room perfume before new guests check-in

2026-04-09 • via Nuitee
M
Mišo • extended_group • si
9
Pros:

Hotel location cleanliness and staff everything is great. For a very low price you get everything. I recommend. I have been to this hotel many times and I am very satisfied.

Cons:

The disadvantage of this hotel is that it does not have a restaurant and a bar. If there was a bar by the pool, that would be great. The hotel owner could reconsider this.

2026-04-06 • via Nuitee
J
John • couple • gb
9
2026-04-02 • via Nuitee
F
Fe Rhein • couple • br
9
Lugar lindo, piscina linda, localização perfeita
Pros:

Quarto bonito, espaçoso, cama confortável, lençóis e toalhas limpos e de ótima qualidade. TV smart, banheiro limpo e com shampoo e gel de banho. O melhor de tudo é a piscina e a vista maravilhosa da cidade, jacuzzi, sauna, academia. A localização é ótima e fácil para acessar qualquer lugar, pois está próximo da estação central (5 minutos a pé) Tudo perfeito.

Cons:

Tive um probleminha com a recepcionista no dia da minha chegada. Ela estava visivelmente com algum problema, pois foi muito grossa e mal humorada. Mas ao relatar esse problema, eles fizeram de tudo para remediar a situação, foram muito gentis e me ofereceram reparação. Problemas acontecem, mas eles estão preparados para resolver e atender bem seus hóspedes. O lugar é incrível e voltarei com certeza. Adorei minha estada e me senti muito confortável e satisfeita.

2026-04-02 • via Nuitee