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Facilities
Property facilities
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Health or beauty spa nearby
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Nightclub
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Clubhouse
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Sauna
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Massage services
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Currency exchange
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Karaoke
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Private check-in/check-out
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Grocery deliveries
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Kid meals
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Heated pool
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
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Mobile app for room service
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Pub crawls
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Happy hour
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ATM/banking
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Shopping on site
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Television in common areas
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Nightclub
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Front desk (limited hours)
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Express check-in
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Snack bar/deli
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Access to nearby indoor pool
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Playground on site
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Games
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Housekeeping on request
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Clubhouse
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Wine release events
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Reception hall
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Covered parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Hosted evening meal (reserve)
Review Highlights
Categories
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Property Description
Prime Location
Located at Taihu Square, enjoy stunning views of Taihu Square and Jinghang Grand Canal right from your elegant and spacious room.
Luxurious Amenities
Experience ultimate comfort with a 40-inch flat-screen TV, rain forest showers, and butler services for suite-guests.
Wellness and Leisure
Unwind at the spa with relaxing massages, stay fit at the fitness centre with sauna and steam room, or take a refreshing dip in the indoor swimming pool.
Book now to indulge in a lavish stay at The Crown Plaza Wuxi City Center!
Guests are required to show a valid government-issued ID card or passport upon check-in.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
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Internet
Wired internet is available in the hotel rooms and is free of charge.
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Pets
Pets are not allowed.
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Parking
Public parking is possible on site (reservation is not needed) and charges may be applicable.
Location
Guest Reviews
Nothing.
This hotel should be closed and re organize all
Subject
Formal Complaint – Half Board Arrangement Not Honored
Dear Sir or Madam,
I am writing to formally complain about my recent stay at your hotel, booked under five-star standards with a half-board arrangement.
At check-in, I was clearly informed that my reservation included half board. In addition, I received a written notice specifying that dinner would be served on the 3rd floor between 17:30 and 21:00.
To my complete surprise, when I arrived at the designated location, the venue was closed.
I returned to reception, where I encountered a staff member who did not speak English, nor Chinese, and was unable to provide any explanation or assistance. Instead, she continued performing unrelated actions, which only added to the confusion and frustration.
When the manager finally arrived, we were escorted to the Executive Lounge, which is clearly not a dinner service, but rather a benefit reserved for guests who book Executive rooms. This was not what was sold to me, nor what I paid for.
After that, we were taken to a restaurant on the 5th floor, where we were offered only two fixed set menus, neither of which matched my dietary preferences. The food was presented in a poor, careless, and unwelcoming manner, conveying a clear sense that our presence was an inconvenience.
It is important to emphasize that:
The restaurant was completely empty
No effort was made to check whether something was wrong
No attempt was made to offer alternatives or solutions
What I experienced was:
Misrepresentation of services
Unacceptable food quality
A complete mismatch between price and product
A level of service far below five-star standards
Frankly, the experience was unpleasant and disappointing. Had I known this would be the reality of the “half-board” offering, I would never have booked this hotel.
UN GRAN HOTEL, PERO LO MEJOR, LA CALIDAD HUMANA DE SU PERSONAL, GRACIAS POR TODAS SUS ATENCIONES.
Staff was very kind.
The room was large and comfortable.
King bed / pilows very comfortable.
I like very much the walk in shower.
Good breakfast.
Heating system was not working (3°C outside!). Claiming this it was compensated with an auxiliar electric heater.
The hotel was very nice and clean with high good standard. The location is also very central. Staff were friendly and always try to help the best they can.
Nothing.
It was a business trip and the hotel made my stay comfortable.
When I went to the bathroom at 02:00 at night I saw two cockroaches in my room (2210), I caught them and took picture and showed them to reception in the morning during checkout but I was still charged. Very bad administration.
Good for the price. Lobby and some areas may been some renewal
Only issue I had was the room temp was too hot to sleep sitting at 24oC all night when I set the thermostat at 15oC was very hard to sleep comfortably
everything was good. location was good
Room service was not very good. Delivered wrong food
good quality of faucets
pillows are very uncomfortable
Clean and good view
No
Front Desk Manager, Miss Qu is very professional. She fixed the argument among Hotel, Booking.com and customers.
The front desk staff were neither friendly nor professional
I booked half board for 3 guests through Booking.com, but the first front desk staff member said my booking only included breakfast, not dinner. After arguing with them, the second front desk staff member said they could provide breakfast and dinner, but only for two guests. I contacted Booking.com and received a reply confirming that the final price we paid was for 3 guests. However, the hotel staff insisted they could only serve 2 guests. The front desk almost ruined my holiday.
Please see below the reply from Booking.com
Hi Chuanjun,
Thank you for reaching out to us regarding the details of your reservation. We do apologize for any inconvenience.
We confirmed the on the final price of this reservation, half board is included for 3 guests. We've already reminded the accommodation about this, we'll get back to you shortly.
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