Hotel Heritage Near Mall Road

Hotels
8.4 (149 reviews)
Tibet Road , Gangtok , in

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Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Location
Service
Room Quality
Cons:
Cleanliness
Food quality
Owner's behavior

Categories

Cleanliness
7.85
Dirty sheets mentioned; cleanliness needs improvement.
Service
9.35
Biru Singh was very helpful and nice; room service needs improvement.
Location
9.35
Location is praised in multiple reviews.
Room Quality
8.35
Nice room noted but issues with congestion.
Amenities
8.75
Standard quality for this hotel tier.
Value for Money
8.85
Good value as per amount charged.
Food and Beverage
6.35
Fish bone found in dal; food quality issues.
Overall Experience
8.35
Mixed experience; positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 14:39

Property Description

Scenic Views and Modern Comforts
Experience breathtaking mountain views and modern amenities at Hotel Heritage Near Mall Road. Indulge in comfortable rooms equipped with all you need for a relaxing stay.

Delicious Dining Options
Savor a delectable breakfast with a variety of options to choose from, including continental and Asian dishes. Enjoy authentic Chinese, Indian, and Nepalese cuisine at the on-site restaurant.

Convenient Services
Take advantage of services like 24-hour front desk, airport transfers, and bike or car rentals for exploring the picturesque surroundings. Don't miss out on this exceptional stay in Gangtok!

To book your stay and create unforgettable memories, reserve your room at Hotel Heritage Near Mall Road today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 149 reviews
Cleanliness: 7.85
Service: 9.35
Location: 9.35
Room Quality: 8.35
Amenities: 8.75
Value for Money: 8.85
Food and Beverage: 6.35
Overall Experience: 8.35
L
Laishram • couple • in
8
2026-03-17 • via Nuitee
D
Dipnath • solo_traveller • in
2
Horrible experience
Pros:

Most horrible experience. We visited with a group of 14 people, but despite booking in advance there was no proper arrangement for rooms or food. The quality of the food was very poor and the prices were very high for what was offered. Overall, a very disappointing experience. 👎

Cons:

small room and washroom have never been washed for a long time

2026-03-15 • via Nuitee
C
Caldonazzi • couple • in
6
Pros:

Nettes kleines Zimmer, Bett angenehm.
Personal freundlich. Lage gut.

Cons:

Booking.com macht Angaben, die nicht stimmen: Safari, Flughafenshuttle incl., Pflegeprodukte....
Es ist ein schönes altes Gebäude, auch der Speiseraum, doch die Plastiksessel passen überhaupt nicht dazu.

2026-03-04 • via Nuitee
M
Maxx • couple • in
10
Pros:

Staff behaviour

Cons:

Just a little food is needed for improving.

2026-03-02 • via Nuitee
A
Alka • couple • in
5
2026-03-02 • via Nuitee
D
Dhawan • couple • in
7
2026-02-27 • via Nuitee
T
thendup • couple • in
10
Pros:

Everything

Cons:

Nothing

2026-02-10 • via Nuitee
A
Aneesha • couple • in
3
2025-09-30 • via Nuitee
S
Siddhartha Satyen • family_with_children • in
4
Pros:

Location

Cons:

Dirty sheets, congested room. Ordered dal and mix veg found fish bone in dal we were having only veg during navratri. One drunk guy came to collect our dinner bill at night. Biru Singh was very helpful and nice but the hotel management needs to improve their service.

2025-09-29 • via Nuitee
R
Rolf • couple • de
5
2025-08-31 • via Nuitee
V
Verma • extended_group • in
8
2025-08-28 • via Nuitee
P
Pranam • couple • in
8
This hotel is good as per as amount and for couples and families this is safety place must visit...
Pros:

Room,washroom were Good as per amount n their services is good.

Cons:

Nothing else

2025-08-28 • via Nuitee
L
Lepcha • solo_traveller • in
9
2025-07-18 • via Nuitee
S
Sélim • family_with_children • fr
8
2025-07-16 • via Nuitee
L
Lawrance • extended_group • in
10
Pros:

Nice room and hospitality
Visiting again for sure

2025-07-12 • via Nuitee
R
Rout • extended_group • in
8
2025-07-09 • via Nuitee
N
Nilesh • family with young children • in
4
Disappointing
Pros:

washroom not good

Cons:

washroom

2025-06-30 • via Nuitee
A
Amit • solo traveller • in
2
Very poor
Pros:

Location

Cons:

Owner is rude and has no respect for travellers

2025-06-28 • via Nuitee
P
Pramit • young couple • in
10
Exceptional
2025-06-13 • via Nuitee
M
Manish • young couple • in
1
Bad
2025-06-06 • via Nuitee