WoodSpring Suites Huntsville - Research Park

Everything

The front desk worker Jessica was doing the job of 3 people and I had to wait 15 minutes to check in because of that. But she gave great customer service!

Being charged for linen change that did not occur. I only spent one night in hotel with no additional service. I was told that this charge was automatically added and would be removed at my request. I was still charged for the service.

The staff was never at the front desk, no complimentary breakfast or anything. No cleaning service while I was there and had to ask for towels from someone cleaning another floor. Although a king size bed, it seemed shorter.

Everything !

NA

There were no towels, washcloths, or soap in the bathroom, so my children and I were unable to shower during our stay.

We checked in after 4:00 p.m., placed our belongings in the room, and left shortly afterward. When we returned later that night, we discovered that the hotel had not provided towels, washcloths, or soap. There was also no one available at the front desk to assist us.

In addition, the bed was extremely uncomfortable. Every time someone turned over, the entire bed moved, and as a result, my back is now hurting. To make matters worse, there was a plastic bag containing a Subway wrapper in the room that did not belong to us.

After 2:00 a.m., the noise from other guests entering and exiting their rooms was so loud that at one point I thought someone was trying to enter our room. Because of the noise and discomfort, we hardly slept that night.

The room had only three pillows on each bed, and they were so soft and flat that they offered no support. We had to use our hands to cushion our heads in order to rest.

The following morning, I attempted to check out early. I explained my experience to the receptionist, and although she kindly offered to move us to another room, I declined because I did not believe the experience would improve. She then stated that I would not receive a refund for the early checkout.

I explained to her that my reservation and entire stay were less than 24 hours, and that I should receive a refund due to the poor experience. This situation was out of my control, as I had to drive back to Tennessee, and getting a good night’s rest was very important. The stay was horrible, and no one was able to rest comfortably. Between the uncomfortable beds, excessive noise, lack of basic accommodations, and poor sleeping conditions, my family and I did not have a restful or acceptable stay.

My reservation was for two days, but my stay lasted less than 24 hours. I booked the room shortly after 12:00 p.m. the previous day and