Hotel Haus Schwan Köln

Hotels
5.7 (490 reviews)
235 Dürener Straße , Cologne , DE

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Restaurant
Heating
Pets allowed
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Cons:
Cleanliness issues
Poor breakfast options

Categories

Cleanliness
4.03
Several reviews indicate issues with hygiene and bathroom cleanliness, affecting the overall sentiment.
Service
8
Most reviews highlight friendly service but also mention issues with breakfast service.
Location
9.04
Guests frequently mentioned the advantageous location close to universities and tram stations.
Room Quality
4.49
Rooms varied in quality, with several mentions of discomfort and not matching expectations.
Amenities
5.02
Limited mentions of amenities, but those reviewed showed room for improvement.
Value for Money
5.48
Some reviews suggest fair pricing, but others feel the service quality does not match the price.
Food and Beverage
4.03
Feedback shows significant issues with breakfast options and quality.
Overall Experience
5.5
Mixed sentiments with both positive aspects and notable complaints about the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:10

Property Description

Restaurant and Allergy-Free Rooms - Enjoy delicious meals at our on-site restaurant and relax in our allergy-free rooms for a comfortable stay.

Free WiFi and Buffet Breakfast - Stay connected with complimentary WiFi and start your day right with a satisfying buffet breakfast each morning.

Convenient Location - Explore popular attractions such as the RheinEnergie Stadion and Theater am Dom, all just a short distance away from our non-smoking property.

Book Hotel Haus Schwan Köln now for a memorable stay in Cologne.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.7
Based on 490 reviews
Cleanliness: 4.03
Service: 8
Location: 9.04
Room Quality: 4.49
Amenities: 5.02
Value for Money: 5.48
Food and Beverage: 4.03
Overall Experience: 5.5
A
A. • solo_traveller • de
4
Zu hoher Preis für ein Zimmer ohne WC und Mahlzeit, und außerhalb vom Zentrum.
Cons:

Anfragen an das Hotel schwierig. Erst keine Antwort, dann eine falsche, dann mit KI telefonisch gesprochen. Hat mich nicht verstanden. Wollten mich auch mit "Herr Schwan" verbinden. Verbindung immer wieder abgebrochen. Schlechter Service.

2026-11-07 • via Nuitee
B
Brigitte • solo_traveller • de
7
2026-11-07 • via Nuitee
I
Ignacia • couple • de
6
Pros:

The receptionist was kind, a lot of bar/restaurants in the area, also a supermarket. The bathrooms were clean

Cons:

The pillows were super old and uncomfortable. Even when we asked for one bed, they give us one but with two mattress, that’s not very comfortable when you are with your couple. Also the Wi-Fi didn’t work properly in the room (we couldn’t use it). They say flat TV, and it is in the room, but super old so you can watch a couple of channels but not any streaming platform

2026-11-06 • via Nuitee
F
Fethi • solo_traveller • qa
7
Good for short stay No lift
Pros:

Acceptable

Cons:

Nothing

2026-11-05 • via Nuitee
K
Kamila • family_with_children • de
5
2026-11-05 • via Nuitee
A
Aaron • couple • gb
5
2026-11-04 • via Nuitee
A
Alexandra-Mariana • solo_traveller • ro
1
Disgusting and dirty
Pros:

Nothing

Cons:

It was the most disgusting hotel I’ve ever stayed at. Dirty

2026-11-04 • via Nuitee
B
Burak • solo_traveller • de
2
2026-11-02 • via Nuitee
N
Nathalie • solo_traveller • ch
2
Pros:

Location is very good, parking on weekends free on the street.

Cons:

Code for late check-in didn't work. Stood there at midnight with another guest and weren't able to enter the hotel. Luckily, 30min later a guest with a different code came by. But there was no support available at all. Would have had to sleep in the car.
The next day nobody was at the reception, so I couldn't ask what all that was about. Just got a one sentence apology email.
Sticky floor, window did not seal properly.

2026-11-02 • via Nuitee
N
Nathalie • solo_traveller • ch
4
Pros:

Location is good, street parking on weekends free. Fresh towels available every day. Mattress okay.

Cons:

Was not very clean. Hair and Dust on floor. Chairs very unstable, tap dripping. Wonky floorboards...
Pillow smelled of the previous guest(s).

2026-11-02 • via Nuitee
J
joman • solo_traveller • de
1
2026-11-01 • via Nuitee
J
Jorge • couple • cl
2
2026-10-31 • via Nuitee
K
Katja • solo_traveller • de
8
2026-10-30 • via Nuitee
K
Katja • solo_traveller • de
8
einfache Unterkunft in sehr guter Lage
Pros:

einfach aber sauber und preiswert, unkompliziertes Checkin, in der Nähe zur Uniklinik

Cons:

teilweise schlechtes Wlan

2026-10-30 • via Nuitee
H
Hamad • solo_traveller • de
6
2026-10-30 • via Nuitee
J
James • extended_group • gb
7
Did the job well at a very fair price. Thank You.
Pros:

Good location in vibrant part of the city.

Cons:

Some challenges with entry via security code.

2026-10-30 • via Nuitee
R
Richard • couple • nl
6
Prima voor 1 nachtje
Pros:

Het was een prima kamer en we kregen 2 eenspersoonsbedden, voorderest was het rustig en fijn

Cons:

De douche was vies en lekte en het had alleen een vierkanten bak, geen deuren, wanden of gordijn dus alles werd kletsnat

2026-10-29 • via Nuitee
M
MESUT • solo_traveller • tr
1
KAÇIN BİR DAHA KALMAM SAKİN TERCİH ETMEYİN
Cons:

Odalar çok eski ve köhne… Temizlik kötü Havlu sadece el havlusu var odalarda dolap yok ( ne elbise ne de buzdolabı mevcut deği) tüm bu kötü koşullara göre çok pahalı

2026-10-29 • via Nuitee
K
Konstantinos • solo_traveller • de
4
2026-10-28 • via Nuitee
R
Robert Willemelis • family_with_children • de
6
Kein Luxus, aber retro-Charme.
Pros:

es hatte ein wenig Retro-Charme.
die Kneipe unten im Haus war praktisch

Cons:

Dass die Bäder kein direktes Waschbecken mit Seife haben und man fürs Hände-Waschen immer ins Zimmer laufen musste. Aus hygienischer Sicht ist das nicht cool.
das WLAN war im Zimmer teilweise nicht erreichbar.
Es fehlten bettnahe Steckdosen.

2026-10-28 • via Nuitee