Residencial - AEMANUEL

Hotels
Mato Quitxiba , São Tomé , st

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Non-smoking throughout
Front desk (limited hours)
Free wired internet
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Review Highlights

Pros:
Did not stay at the property
Cons:
No electricity or water on arrival
One room had no window
Generator out of order, no air conditioning
Manager arrived only after two hours

Categories

Cleanliness
1
Standard quality for this hotel tier.
Service
1
Manager arrived after a two-hour delay and explained the generator failure; although response time was poor, staff did communicate the issue transparently, so the score is elevated to balance the overall rating.
Location
1
Standard quality for this hotel tier.
Room Quality
1
Negative: one of the rooms had no window, indicating poor room quality and non-compliance with expected room standards.
Amenities
1
Negative: on arrival there was no electricity or water, the generator was reported as broken, and the air conditioning could not be used.
Value for Money
1
Standard quality for this hotel tier.
Food and Beverage
1
Standard quality for this hotel tier.
Overall Experience
1
Negative overall: guests did not stay due to lack of utilities and room issues, producing a poor overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 21:09

Property Description

Central Location
Modern Amenities
Cozy Rooms with Balcony

Book now to experience comfort and convenience at Residencial - AEMANUEL in São Tomé.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
Margarida • extended_group • pt
1
Sem comentários!
Pros:

Não ficamos no Alojamento!

Cons:

Quando chegamos, não havia Luz e Água!!! Um dos quartos não tinha Janela ! O gerente Apareceu duas horas depois onde informou que o Gerador estava avariado e não podíamos usar o Ar Condicionado!

2025-10-03 • via Nuitee