Best Western Plus Bluffton/Hilton Head Hotel

Hotels
•
Best Western Plus
9.4 (146 reviews)
259 Okatie Village Dr , Bluffton , us

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Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Fax/photocopying
Non-smoking throughout
Smoke alarms
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Safe location
Clean rooms
Cons:
Insects in rooms
High price
Noisy beds
Dirty pool

Categories

Cleanliness
6.8
Multiple complaints about dirtiness and pest issues.
Service
10
Guests praised the staff as helpful and friendly.
Location
10
Convenient and in a safe area.
Room Quality
9.8
Some rooms described as clean and roomy, but a few had complaints.
Amenities
9.3
Pool cleanliness mentioned; some amenities were not functioning.
Value for Money
9.3
Price noted to be steep for some guests.
Food and Beverage
10
Breakfast was praised with many good options.
Overall Experience
10
Mixed reviews lead to a generally positive experience despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:18

Property Description

Seasonal Outdoor Swimming Pool

Free WiFi and Fitness Centre

Complimentary Full English/Irish Breakfast

Experience a relaxing stay at Best Western Plus Bluffton/Hilton Head Hotel with a seasonal outdoor swimming pool, free WiFi, and a fitness centre. Start your day right with a complimentary Full English/Irish breakfast before exploring nearby attractions such as Ships of the Sea Museum and City Market. Book now for a memorable stay in Bluffton!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.4
Based on 146 reviews
Cleanliness: 6.8
Service: 10
Location: 10
Room Quality: 9.8
Amenities: 9.3
Value for Money: 9.3
Food and Beverage: 10
Overall Experience: 10
J
James • family
10
Pros:

Very clean. The staff was very friendly

2025-10-11 • via Nuitee
J
James • solo_traveller • us
10
2025-10-07 • via Nuitee
C
Colelette
10
Pros:

It had everything we needed.

2025-10-04 • via Nuitee
C
Christopher
10
Pros:

No issues

2025-09-19 • via Nuitee
R
Rodriguez • extended_group • us
9
2025-09-12 • via Nuitee
L
Lanelle • family
10
Pros:

Quiet, friendly and helpful staff, clean rooms

2025-09-12 • via Nuitee
A
Ana • family
10
Pros:

Nice but the breakfast is horrible.

2025-09-08 • via Nuitee
C
Conrado • family_with_children • us
7
Pros:

The hotel is in a safe area, which made my stay feel comfortable. The service was very nice and the staff were attentive. Breakfast was excellent with plenty of good options. However, for the price, the bed was disappointing. The metal frame was noisy and not very comfortable, which affected the overall quality of sleep.

2025-09-07 • via Nuitee
D
Daniel • family
10
Pros:

Staff is outstanding!!

2025-09-07 • via Nuitee
A
Amar • family_with_children • us
10
2025-09-03 • via Nuitee
T
T & K • couple • us
9
Pros:

New, clean and friendly.

Cons:

Price was steep for a remote location.

2025-08-31 • via Nuitee
V
Verified traveler
10
Pros:

Love this hotel. The location is great. The rooms are clean, supplied well and very roomy. Very comfortable stay. We’ll be back.

2025-08-28 • via Nuitee
C
Curt • family
10
Pros:

Great place to stay.

2025-08-27 • via Nuitee
D
Daniel • family
10
Pros:

Staff is always very helpful and friendly. Nice clean hotel!

2025-08-20 • via Nuitee
C
Charles
10
Great place to stay for peace and quiet
Pros:

Great place to stay and it was very peaceful and quiet.. I hate staying at hotels because of people and noise and people going in and out all hours of the night being noisy but this place was quiet and every employee spoke and said hello and goodbye as you were leaving.. breakfast was great.

2025-08-19 • via Nuitee
E
Ernesto
8
Pros:

Simplicity

2025-08-18 • via Nuitee
H
Hadden • couple • us
10
It was an all around good place to stay.
Pros:

Everything

Cons:

Nothing

2025-08-17 • via Nuitee
N
Nicholas
2
Disgusting Roach Filled Hotel. Won’t Give Refund.
Pros:

This place was absolutely disgusting. My partner and I check in late at night around 12 in the morning on a road trip down to the south after reading reviews that it was clean. This place couldn’t be dirtier. After checking we walked to the elevator and saw a German cockroach. Once we got to our room we found plenty more German cockroaches. The room was also filthy with crumbs on the floor and the hallways of the hotel had dirty bedding sitting outside doors, pizza boxes, and dirty shoes. My partner and I were not going to stay here so we immediately checked out and told the front desk person about the roaches. When we told her about this she said oh those little brown ones yeah I’ve been seeing those around. Clearly this has been a known issue to the hotel. Despite us checking out because of the uncleanliness of this hotel we were told that we were not going to receive a refund. We called both hotels.com which we booked through and the corporate number for Best Western along with the hotel itself and we were denied a refund from all parties and we were passed around by all of the parties as well being told that the other had to approve the refund. I am still sitting here with no refund and I have multiple pictures to show how dirty and disgusting this hotel was. One Best Westerns website they claim to care about the safety of their guest while simultaneously violating the general legal obligation to provide a safe and habitable environment for guests. Don’t stay here.

2025-08-11 • via Nuitee
S
Shelia • solo_traveller • us
7
Nice
Pros:

Nice

Cons:

3rd floor

2025-08-10 • via Nuitee
V
Verified traveler
10
Top Rated
Pros:

Nice place to stay. Friendly staff and the room was very comfortable.

2025-08-06 • via Nuitee