Ben View Phoenix Hotel

Hotels
7.7 (587 reviews)
Acharacle , Strontian , gb

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Restaurant
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Great service
Comfortable rooms
Excellent food
Cons:
Hotel was closed
Cleanliness issues
Service challenges

Categories

Cleanliness
5.33
Reported issues with cleanliness noted in reviews.
Service
8.32
Various positive mentions of host service, but some were negative hence moderate score.
Location
7.83
Locations were convenient, but some guests encountered issues with closures.
Room Quality
8.82
Positive comments about room quality and comfort.
Amenities
8.32
Amenities were appreciated, including sauna and breakfast.
Value for Money
6.83
Some guests found value lacking due to booking issues.
Food and Beverage
8.82
Compliments on the breakfast quality and portion sizes.
Overall Experience
7.33
Mixed experiences overall, with significant challenges for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 10:18

Property Description

Stunning Scenic Setting
The Ben View Phoenix Hotel, nestled in the outskirts of Strontian, offers a picturesque backdrop for your getaway. Enjoy the tranquility of the highland countryside right at your doorstep.

Personalized Service
Indulge in hearty breakfasts tailored to your preferences and relax in the cozy residents' lounges. The attentive staff ensures your stay is comfortable and memorable.

Local Cuisine Experience
Savor a variety of local delicacies at our restaurant, with plans to offer a licensed bar soon. In the meantime, feel free to bring your favorite drinks without any corkage charges.

Book your stay at Ben View Phoenix Hotel and immerse yourself in the charm of Ardnamurchan, Britain's best-kept secret.

Important information:

ALL ACCOMMODATION, MEALS AND DRINKS ARE PAID FOR AT THE PROPERTY ON THE MORNING OF DEPARTURE.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.7
Based on 587 reviews
Cleanliness: 5.33
Service: 8.32
Location: 7.83
Room Quality: 8.82
Amenities: 8.32
Value for Money: 6.83
Food and Beverage: 8.82
Overall Experience: 7.33
N
Nicholas • solo_traveller • gb
8
Really friendly and obliging couple, nothing was too much trouble.
Pros:

Very good cooked breakfast.

2026-07-04 • via Nuitee
G
George • family_with_children • au
1
2026-07-01 • via Nuitee
C
Catherine • extended_group • gb
1
We didn’t end up staying. Avoid!
Pros:

Nothing

Cons:

No one around on arrival. Strong smell of urine. Didn’t end up staying.

2026-06-29 • via Nuitee
B
Bruce • extended_group • gb
7
A very warm welcome in accommodation that needs refurbishment.
Pros:

Very warmly welcomed by Graeme who was very friendly and accommodating.

Both the drying room and sauna very were much appreciated.

Cons:

There was no evening food or hot cooked breakfast available. It’s clear that this has been the case for a while.

2026-06-26 • via Nuitee
A
angela • solo_traveller • gb
1
2026-06-26 • via Nuitee
E
erik • solo_traveller • de
6
2026-06-23 • via Nuitee
J
Jeffrey • couple • gb
9
2026-06-15 • via Nuitee
P
Peter • solo_traveller • gb
1
Pros:

Did not anything at all as I did not stop.when I went there the place was closed.i spoke to the owner and he admitted it was closed down a week or two back.could not sell food as did not have a licence.

Cons:

Surely booking dot com should of known this.or make a point of checking before taking bookings.very disappointed.

2026-06-12 • via Nuitee
C
Carl • solo_traveller • be
8
Goede prijs kwaliteit met warme ontvangst en lekkere keuken op toplocatie
Pros:

16 dagen met de motor Schotland doorkruist : Schotse Hebrides en NC500.. de ontvangst in de Ben View door Graham en Clair was veruit het hartelijkst. Ook voortreffelijk gegeten, zowel diner als ontbijt.

Cons:

Kamer met klassiek bad zonder douche optie (hoewel net en hygiënisch) is niet handig tijdens een vakantietocht…. Liever douche … meestal de regel ín B&B en hotels
Het gebouw en de tuin mag best wat TLC

2026-06-10 • via Nuitee
M
Mathilde • couple • fr
1
Un Cauchemar !
Cons:

Nous n’avons pas pu séjourner dans l’hôtel. Nous avons trouver le propriétaire étendu sur le sol en état d’ébriété manifeste, une odeur pestilentielle émanait de la pièce et de manière général dans l’hôtel. Un vrai cauchemar ! Nous avons dû trouver une solution en urgence pour dormir ailleurs.

2026-06-08 • via Nuitee
W
Wilhelm • solo_traveller • de
1
Pros:

Nichts

Cons:

Besitzer war besoffen und hat nicht geöffnet. Mussten ein anderes hotel suchen

2026-06-08 • via Nuitee
W
Wwilbour • solo_traveller • gb
8
Good guy Graham...
Pros:

Friendly and lovely owners

Cons:

All grand...

2026-05-23 • via Nuitee
D
Daniel • solo_traveller • de
10
Pros:

I stayed at Ben View Hotel for two nights during my motorcycle tour through Scotland, and it was honestly one of the highlights of my trip.

Graham and his team are incredibly welcoming, friendly, and genuinely passionate about making guests feel at home. From the very first moment, I felt warmly welcomed and well looked after. The atmosphere in the hotel is relaxed, authentic, and perfect for travelers exploring Scotland by motorcycle.

The food was absolutely excellent. The dinner was exceptionally delicious, freshly prepared, and full of flavor — exactly what I needed after a long day riding. The breakfast was just as good: hearty, fresh, and the perfect start to another day on the road.

Graham is a fantastic host with a great sense of humor, and you will definitely enjoy spending time there and chatting with him. His hospitality really makes this place special.

I would absolutely stay here again and can highly recommend this hotel to anyone traveling through Scotland, especially fellow motorcyclists.

Thank you again for the wonderful stay — hopefully see you again soon!

2026-05-21 • via Nuitee
S
Steven • couple • au
7
Great budget accommodation, pretty walks to explore, friendly host.
Pros:

Good place to stay as a stopover to Isle of Mull. Bit isolated, but some lovely walks in the area, and a couple of local places to eat out. Host, Graeme, was very friendly and welcoming.

Cons:

We couldn't get our hot water to work in the shower?

2026-05-21 • via Nuitee
J
Joanna • couple • gb
1
Cancelled by owner at very short notice
Cons:

There was no one to let us in . Had been sent a very poorly written notification saying our booking was cancelled. Hotel looked very shabby & abandoned

2026-05-20 • via Nuitee
A
Aaron • solo_traveller • ie
1
Avoid at all costs!!!
Cons:

Ww we're booked in for 2 nights.
On the way to the hotel we got an email at 6pm to say that the owner had "taken ill" (Drunk) and the hotel was closed and all bookings are cancelled.
We were left with no accommodation with everywhere else fully booked. We had to cut our Scottish trip short by 2 days which we had planned and prepared for the last year and drive over 4 hours back to the ferry port to sleep on the ground in the rain (as we were on motorcycles) to catch the first sailing the next morning.
TOTALLY UNACCEPTABLE!!
ABSOLUTE DISGRACE OF A HOTEL!!
Should be removed from all booking sites immediately.
I should have payed more attention to previous reviews as it looks like this has happened a number of times in the recent past.

2026-05-19 • via Nuitee
T
Terry • solo_traveller • gb
1
2026-05-16 • via Nuitee
G
Geneviève • solo_traveller • fr
10
Pros:

J'ai eu du mal à quitter cet établissement tant j'y étais bien.

Cons:

Les midges, mais l'établissement n'y est pour rien ! 😁

2026-05-16 • via Nuitee
R
Robyn • couple • au
7
Overall a good stay
Pros:

The location and the staff

Cons:

A bit dated but it worked for what we needed

2026-05-16 • via Nuitee
A
Andrew • family_with_children • gb
1
Pros:

Awful absolute awful scenario the owner was intoxicated the hotel was shut and the place absolutely stunk, shame on booking.com for still acting as a broker for this place

2026-05-09 • via Nuitee