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Facilities
Property facilities
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Health or beauty spa nearby
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Free beach shuttle
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Massage services
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Kid meals
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Baby safety gates
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Self parking (surcharge)
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Free beach shuttle
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
JW Marriott Hotel Nara offers 5-star accommodation with a hot tub, ensuring a lavish stay for guests. Each room is equipped with a coffee machine, private bathroom with free toiletries, and a city view, providing ultimate comfort and relaxation.
Top-Notch Amenities
Guests can enjoy a range of amenities such as an indoor pool, fitness centre, and free bikes to explore the city. The hotel also features a restaurant, bar, and terrace for a delightful dining experience and leisure activities.
Exceptional Services
With multilingual staff fluent in English, French, and Chinese, guests can expect top-notch concierge services and practical advice on exploring the area. The reception is always ready to assist, making your stay seamless and enjoyable.
Book your luxurious stay at JW Marriott Hotel Nara for an unforgettable experience.
Property Policies
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Parking
Private parking is possible on site (reservation is not possible) and costs JPY 2000 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People no matter the age stay for ¥12,320 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
早餐選擇少，床還可以
變通性很差
Personal poco cspacitado y limitado en entender y expresarse
Schwimmbad, Fahrrad ausleihen ohne Gebühr, etwas abseits (ruhig)
Zum Frühstück manchmal überfordert
清潔だった。
洗面台とクローゼットが隣り合わせだった。アメニティーがなかった。
Everything
None
Immaculate is the word to describe JW Marriot Nara. The service was immaculate. The rooms were immaculate. Beds were super comfortable and we had to struggle to get out of bed every morning. *laughs* The staff were amazing and attentive.
Restaurant quality was mediocre although the service was amazing. Thankfully Nara has its offerings of top notch dining alternatives so we were covered. (Highly recommend Wayamakura, kaiseki restaurant). The location was a way off the popular locations and for the first two nights, we were awakened by unruly bikers which was quite irritating.
部屋が広かった
チェックインに時間がかかり、ずっと待っていた。
Great rooms with confortable spaces.
Rather far from the center but well connected with the shuttle and transport.
We were disappointed because only those over the age of 6 can use the pool contrary to what is stated in the facilities information that “all ages welcome” and the reason why we had chosen this hotel.
We recently had the pleasure of staying at this hotel, and while our experience was overall very positive, we wanted to share some detailed feedback to help recognize the key contributors to your property’s success and suggest areas for improvement.
First and foremost, our dining experiences were absolutely exceptional. From breakfast to lunch and dinner at their private Teppanyaki room, every meal was a masterpiece, complemented by attentive and genuinely warm service. The restaurant staff set a gold standard, going above and beyond to ensure a memorable dining experience. Their professionalism and friendliness truly stood out, and we cannot praise them highly enough.
Additionally, the bell service team, especially the three gentlemen from Nepal, were nothing short of outstanding. They exemplify what it means to deliver world-class hospitality. Their kindness, efficiency, and readiness to assist made us feel genuinely cared for. In fact, their impeccable service often compensated for areas where the front office fell short. Several fellow guests we spoke to while waiting for the shuttle bus also shared similar high praise for these individuals. They are truly the business card of this hotel and embody the very best of the JW Marriott brand.
We did face challenges with the operator and front office teams. Language barriers, particularly with the operator, made communication difficult at times. We felt the front office staff and the operator did not align with the otherwise very high standards of hospitality we experienced elsewhere in the hotel.
We share this feedback not to detract from the incredible work of the hotel exceptional team members but to encourage focus on an area that could be improved. A hotel’s success depends on the collective effort of all departments, and with some refinements in guest communication and front office, the overall guest experience could reach even greater heights.
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