Urban Suites JSW GEORGETOWN PENANG, MALAYSIA

Hotels
8.3 (225 reviews)
Urban Suites@Jelutong, Lintang Hajjah Rehmah, 11600 Jelutong, Penang, Malaysia , Jelutong , my

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Soundproof rooms
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Poor room maintenance
Limited amenities

Categories

Cleanliness
7.88
Some guests reported issues with cleanliness and maintenance in bathrooms and common areas.
Service
8.85
Most guests noted the staff were friendly and accommodating, although some had issues with management.
Location
8.89
Guests appreciated the convenient location, being close to the airport and main attractions.
Room Quality
7.34
Several reviews pointed out that rooms were small and had various issues regarding furnishings.
Amenities
7.87
Amenities were available but some guests found them lacking in quality and condition.
Value for Money
8.33
While some guests felt it was reasonable for the price, others expected more quality.
Food and Beverage
8.88
No specific comments on food and beverage; standard quality for this hotel tier.
Overall Experience
8.35
Mixed feelings; many enjoyed the stay, but several significant complaints were also noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:08

Property Description

Luxurious Amenities
Experience a rooftop pool, hot tub, and stunning sea views at Urban Suites JSW GEORGETOWN PENANG.

Family-Friendly Facilities
Enjoy a children's playground, kids pool, and indoor play area, making it perfect for families.

Convenient Location
Situated near top attractions like Penang Times Square and 1st Avenue Penang. Book now for a memorable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 225 reviews
Cleanliness: 7.88
Service: 8.85
Location: 8.89
Room Quality: 7.34
Amenities: 7.87
Value for Money: 8.33
Food and Beverage: 8.88
Overall Experience: 8.35
C
Charis • solo_traveller • my
5
Ok only.
Pros:

Next time make sure l must get a unit with the living room. Every time when l come l need a proper place to meet my client.
My client heard l stay in Urban Suite they dont want to come because of long waiting lift.
Penang people is funny. Waiting for lift too long also don't like. At the end meet all my clients at Hotel Bekerley Cafe and some in Mcdonald. Next time can only come to stay with my church friends.

Cons:

No kitchen so no water dispenser so is troublesome to boil water.

2026-02-09 • via Nuitee
M
myra • couple • my
10
2026-01-20 • via Nuitee
C
Christopher • solo_traveller • au
8
2026-01-19 • via Nuitee
O
Olga • family_with_children • ru
8
2026-01-19 • via Nuitee
N
NYOOK LEONG • solo_traveller • sg
10
2026-01-19 • via Nuitee
V
Vinothani • couple • my
6
2026-01-19 • via Nuitee
A
Aziz • solo_traveller • my
5
Pros:

More cool

Cons:

The room not cool.. I'm switch on the fan and Aircon but still hot in the afternoon until late night

2026-01-18 • via Nuitee
A
Aidil • extended_group • my
9
Nice experience
Pros:

Nice view, easy access to everything and affordable

Cons:

All good

2026-01-18 • via Nuitee
N
Nur • couple • my
5
Pros:

not bad

2026-01-15 • via Nuitee
M
Mann • couple • my
9
Pros:

Very clean, comfortable, staff very friendly and polite. The only thing air con not so cool maybe because the weather room was 🥵. After I complained action was taken very fast and the staff came to check I really appreciate it but can't blame them also.

2026-01-05 • via Nuitee
H
Harridas • couple • my
9
2026-01-05 • via Nuitee
K
Kimberly • couple • se
8
Pros:

Nice apartment with an incredible view. The pool and the pool area on the 11th flor in the building is very nice. Good and clear instructions upon arrival for the self check in.

Cons:

The long waiting for the elevators is terrible. It does not affect the the experience of the apartment.
The location for this apartment is not a problem if you have your own vehicle. But we didn't really have a problem catching a Grab.

2026-01-04 • via Nuitee
F
Fabian • couple • ch
8
Oke.
Pros:

Alles oke.

Cons:

Lift fahren, lange Wartezeiten.

2026-01-03 • via Nuitee
R
Rungrot • couple • th
9
Good place, nice service
Pros:

Good view

Cons:

No

2026-01-01 • via Nuitee
H
Harridas • extended_group • my
8
2026-01-01 • via Nuitee
S
Saifuddin • couple • my
10
2026-01-01 • via Nuitee
A
ANNIE • couple • my
2
Not worth the price
Pros:

One of the worst place i have stayed.. The pillows are horrible. I got cheated with one of the reviews which said that this place has the best pillow....it is actually the worst.

Cons:

Nothing

2025-12-31 • via Nuitee
M
Marc • couple • nl
5
Teleurstellend
Pros:

Eigenlijk weinig. Om toch een ding te noemen: het zwembad

Cons:

Reken op standaard 15-20 minuten voordat de lift komt. Onze kamer was superklein (anders dan op de foto), matrassen van slechte kwaliteit, de ventilator kon alleen op de hoogste stand (stand zware storm) omdat er geen afstandsbediening was. De dunne dekentjes, ze noemen het fluffy blankets, waren niet warm genoeg om te slapen. Erg gehorig (tv en praten van de buren) kon je letterlijk verstaan. Kortom: dit verblijf is het geld totaal niet waard!!!

2025-12-29 • via Nuitee
S
Syairah • extended_group • my
9
The place is so comfortable. The view from 35th floor was amazing especially at night
Pros:

Its good. We have nasi kandar as breakfast

Cons:

The system to get into the parking. Slightly delay to scan the access card.

2025-12-29 • via Nuitee
A
anita • extended_group • my
10
2025-12-25 • via Nuitee