Joyful Suite at Ion-Delemen Genting Highland

Hotels
8.3 (58 reviews)
1, Jalan Ion Delemen， Grand Ion Delemen , Genting Highlands , my

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Soundproof rooms
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Peaceful surroundings
Spacious accommodation
Cons:
Poor cleanliness
Disappointing service response

Categories

Cleanliness
5.88
Extremely bad smell and not clean, leading to a significant negative experience.
Service
8.35
Lack of response from staff was disappointing; improvement is needed in communication.
Location
9.89
The view was soft, cool, and healing; ideal for slowing down and reconnecting.
Room Quality
7.84
The unit was satisfying, but not exceptional.
Amenities
9.87
Spacious apartment with good beds, contributing positively.
Value for Money
6.83
The experience was overshadowed by dissatisfaction; it wasn't worth the cost.
Food and Beverage
8.88
Not explicitly mentioned; assumed standard for the hotel tier.
Overall Experience
8.85
Overall a mixed experience with moments of joy dulled by significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:18

Property Description

Spacious Accommodation

Enjoy the comfort of 2 separate bedrooms, 2 bathrooms, and a fully equipped kitchenette in our spacious aparthotel at Joyful Suite.

Convenient Amenities

Take advantage of on-site parking, a fitness room, plunge pool, and car rental service for a convenient stay at Ion-Delemen Genting Highland.

Relaxation and Convenience

Unwind in the garden, stay connected with free WiFi, and shop at the minimarket during your stay in Genting Highlands.

To experience these fantastic amenities, book your stay at Joyful Suite at Ion-Delemen Genting Highland now!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Managed by a private host

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 58 reviews
Cleanliness: 5.88
Service: 8.35
Location: 9.89
Room Quality: 7.84
Amenities: 9.87
Value for Money: 6.83
Food and Beverage: 8.88
Overall Experience: 8.85
G
Gunasegaran • family_with_children • my
5
2026-01-06 • via Nuitee
H
Hai Loon • family_with_children • my
8
2025-12-29 • via Nuitee
S
Shi Yu • extended_group • my
9
2025-12-24 • via Nuitee
C
Chong • couple • my
8
2025-11-11 • via Nuitee
A
Azlina • family_with_children • my
7
Pros:

The moment we arrived at Ion Delemen, the calm air and quiet surroundings hit us in the best way. it felt like stepping into a peaceful break for the whole family. The view was soft, cool, and healing, perfect for slowing down and reconnecting. It was exactly the kind of quiet escape we needed.

Cons:

The unit itself was satisfying, but the lack of response from staff was disappointing. Guests may only ask for help when necessary, so it would be appreciated if staff could at least acknowledge messages. Small gestures of communication make a big difference to the whole experience.

2025-10-20 • via Nuitee
K
Kong • family_with_children • my
8
2025-08-30 • via Nuitee
K
Kashif • family_with_children • ae
1
Not worth staying for humans.
Pros:

NOTHING. It was horrible. We checked in and left after 2 hours though we paid we 2 nights. I want BOOKING.COM to refund money as they should not put such listings as it will spoils their reputation. Don’t ever stay in that room.

Cons:

Extremely bad smell. Was not clean. We checked out in 2 hours. Total waste of time and money.

2025-08-09 • via Nuitee
S
Sammy Uijdens • family_with_children • be
9
Mooi verblijf. Inchecken kan gemakkelijker.
Pros:

Mooi ruim appartement met goede bedden.

Cons:

Beetje ingewikkelde incheck procedure. Wij hadden gehoopt dat we onze huurauto er al konden parkeren (tegen betaling)omdat we naar Sky world wilden gaan. Maar je krijgt het volledige adres pas vanaf het moment dat de kamer klaar is. Hierdoor verloren we redelijk wat tijd met onnodig rondrijden.

2025-07-30 • via Nuitee
P
paul • extended_group • au
10
2025-07-13 • via Nuitee
A
Anthony • extended_group • gb
8
2025-07-05 • via Nuitee
A
Amirah • family with young children • my
10
Exceptional
2025-06-09 • via Nuitee
I
Iman • family with young children • my
9
Superb
2025-06-07 • via Nuitee
A
Azra • young couple • my
9
Superb
2025-02-10 • via Nuitee
M
Mr • family with young children • my
8
Very good
2025-01-24 • via Nuitee
R
Ravisankar • family with young children • my
8
Very good
2024-12-29 • via Nuitee
J
Jolyn • family with young children • sg
9
Superb
Pros:

Very clean with a really comfortable bed. Convenient location with shuttle bus service. Will stay again!

2024-12-18 • via Nuitee
S
Shahrizan • family with young children • my
10
Exceptional
Pros:

Very clean
Good staff

2024-11-27 • via Nuitee
T
Tharma • young couple • my
6
Pleasant
2024-11-10 • via Nuitee
D
Dimuthu • family with young children • lk
8
Spacious location at the top of the hills
Pros:

Spacious and good value for money. Paid shuttle service available to Genting Resorts. House keeping was excellent!

Cons:

There weren’t any cooking-ware so the kitchen was pretty much useless. I assumed there would be a washing machine but it was on my part not to notice that it wasn’t listed in the description. Would’ve been nice if a washing machine was available. Would also love to have some streaming services available on TV where we could log into our accounts.

2024-07-28 • via Nuitee
E
Ekin • family with young children • my
10
Really satisfied with everything. Awesome
2024-07-05 • via Nuitee