Sure Hotel by Best Western Hilden-Düsseldorf

Hotels
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Sure Hotel by Best Western
8 (1750 reviews)
Schwanenstrasse 27 , Hilden , de

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Rooms showing age
Limited vegan options

Categories

Cleanliness
8
The hotel is described as clean and well-maintained, though some rooms reported age-related issues.
Service
8.5
The staff is consistently praised for being friendly and helpful, and there are specific positive mentions of service during events.
Location
8.5
Multiple reviews highlight the hotel's great location, particularly for visiting central areas and attractions.
Room Quality
7.5
Some reviews mention that rooms are spacious and comfortable, while others note that they come with some dated features.
Amenities
7.5
Room amenities such as fridges and safes were mentioned as available, but some comments noted the absence of modern inclusions like air conditioning.
Value for Money
8
Prices seem appropriate for the quality offered, with positive remarks about breakfast value.
Food and Beverage
8
Breakfast is highlighted as good, though there are suggestions for more vegan options.
Overall Experience
8
Overall feel is positive with loyal guests returning, but certain aspects could use improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:54

Property Description

Central Location and Connectivity
Located in the heart of Hilden, our 4-star hotel is just a short walk from the train station, offering easy access to Düsseldorf in just 13 minutes.

Delicious Dining Options
Indulge in a complimentary buffet breakfast each morning and savor mouthwatering meals for lunch and dinner at our on-site restaurant. Enjoy your meals on the terrace during sunny days.

Modern Amenities and Services
Stay connected with free WiFi throughout the hotel, and recharge your electric car in our underground car park. Wrap up your day with a relaxing drink at our cozy bar.

Experience convenience and comfort at Best Western Hilden. Book your stay now!

Important information:

Please note that this property allows service dogs free of charge.

Please note that only dogs are allowed in the property. Additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 12 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 6 years old and over stay for € 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1750 reviews
Cleanliness: 8
Service: 8.5
Location: 8.5
Room Quality: 7.5
Amenities: 7.5
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
H
Henrique • solo_traveller • de
10
2026-03-27 • via Nuitee
Y
Yvonne • couple • de
10
Alles gut wie erwartet, gerne wieder.
Pros:

Das Frühstücksbuffet ist sehr gut. Das Personal ist zuvorkommend und hilfsbereit.

2026-03-27 • via Nuitee
K
Klaus • solo_traveller • de
10
2026-03-27 • via Nuitee
K
Katrin • solo_traveller • de
8
2026-03-27 • via Nuitee
S
Stötzel • family_with_children • de
8
2026-03-26 • via Nuitee
D
Dmitri • solo_traveller • ee
8
2026-03-26 • via Nuitee
K
Kirstin • couple • de
8
2026-03-25 • via Nuitee
M
Marco • solo_traveller • de
8
2026-03-24 • via Nuitee
N
Nuno Fernando • family_with_children • de
5
2026-03-24 • via Nuitee
T
Tatjana • solo_traveller • de
10
Sehr empfehlenswert! Stimmiges Preis/Leistungsverhältnis
Pros:

Immer wieder ein angenehmer Aufenthalt. Hervorzuheben ist das sehr gute Frühstück und das tolle Ambiente im Restaurantbereich. Das Personal ist freundlich und entgegenkommend. Parkplätze direkt am Hotel sind ebenfalls vorhanden.

2026-03-24 • via Nuitee
T
Tatjana • solo_traveller • de
10
Ein sehr angenehmer und gelungener Business-Aufenthalt. Ich komme gerne wieder
Pros:

Gute Lage direkt am Rand des Stadtzentrums, tolles Frühstücksbuffet - in sehr angenehmer Atmosphäre, das Personal ist sehr nett und zuvorkommend

2026-03-23 • via Nuitee
J
Johanna • solo_traveller • de
9
Rundum wohlfühlen geht nicht nur zuhause!
Pros:

Top Lage, Essen unfassbar lecker und sehr sehr gut, Personal sehr freundlich, zuvorkommend und hilfsbereit, ruhige Zimmer, im Zimmer fühlt man sich wie Zuhause 😊, Parkplatz direkt vor der Tür, rundum wohlfühlen geht nicht nur zuhause!

Cons:

Leider ist das Hotel nicht 100 % barrierefrei, Stufen an den Eingangsbereichen des Hotels und leider gibt es im Bereich der Konferenzräume keine Toiletten, dies finde ich sehr unglücklich!

2026-03-23 • via Nuitee
O
Oliver • solo_traveller • de
3
2026-03-17 • via Nuitee
J
Julia • couple • de
9
2026-03-17 • via Nuitee
R
remco • solo_traveller • nl
8
Nice location
Pros:

Close to the city center

2026-03-17 • via Nuitee
D
Dorni • extended_group • de
8
Pros:

Sehr gut und ausreichend

Cons:

Nichts

2026-03-16 • via Nuitee
M
Markus • extended_group • de
8
angenehm und problemlos
Pros:

zentrale Lage, kurze Wege im Haus, ordentliche Tiefgarage

2026-03-11 • via Nuitee
B
Biljana • extended_group • mk
7
2026-03-09 • via Nuitee
I
Isabel • family_with_children • es
8
Pros:

la ubicacion.

Cons:

El olor.

2026-03-08 • via Nuitee
B
Birkle • solo_traveller • de
7
2026-03-06 • via Nuitee