Novotel Sydney West HQ

Hotels
•
Novotel
8.8 (2599 reviews)
33 Railway Street , Rooty Hill , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good breakfast
Cons:
Issues with mattress comfort
Room decor complaints
Pool usage limitations

Categories

Cleanliness
8.13
Overall clean but there were some complaints regarding the cleanliness of certain areas.
Service
9.3
Staff were consistently described as lovely and helpful.
Location
9.14
Close to important local sites and amenities.
Room Quality
8.59
Rooms were generally praised for size and comfort but mentioned decor issues.
Amenities
8.62
Amenities generally good; however, some limitations were noted about pool hours and room facilities.
Value for Money
8.58
Satisfaction level generally high, with some concerns on pricing for some amenities.
Food and Beverage
9.13
Breakfast received positive reviews for variety and quality.
Overall Experience
8.9
Most guests enjoyed their stay and expressed a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:37

Property Description

Convenient Location
Novotel Sydney West HQ offers air-conditioned accommodation in the heart of Western Sydney, just a short 15-minute drive from Raging Waters Sydney. Guests can easily access nearby attractions and entertainment options.

Impressive Gym Facilities
The hotel boasts one of the largest gyms in the area, perfect for guests looking to stay active during their stay. Whether guests want to squeeze in a workout or simply unwind, the gym caters to all fitness needs.

Dining and Entertainment
Adjacent to the hotel is the West HQ Club, providing guests with a variety of dining options and a bar stocked with premium and local beers. From casual meals to evening drinks, guests can enjoy a convenient and satisfying dining experience.

To experience comfort, convenience, and great amenities, book your stay at Novotel Sydney West HQ today.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
You must show a valid photo ID and credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation. If the information on the documents is not the same, a 3rd party authorization form is be required.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children from 2 years old to 16 years old stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 2599 reviews
Cleanliness: 8.13
Service: 9.3
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 9.13
Overall Experience: 8.9
D
Deborah Fayers • family_with_children • au
9
Peter Brock Memorial Run to Bathurst 🏁
Pros:

Everything.

Cons:

Nothing.

2026-03-13 • via Nuitee
R
Roxanne • family_with_children • au
10
Check in was very easy and fast and our room was ready on arrival
Pros:

Very clean and comfortable place to stay

Cons:

We enjoyed everything

2026-03-13 • via Nuitee
J
Jake • couple • au
9
2026-03-09 • via Nuitee
J
JT • couple • au
8
Pros:

We liked the location and the cleanliness of our room.we

Cons:

Parking,we had look for a parking across from accommodation.

2026-03-09 • via Nuitee
G
Gary • family_with_children • au
10
2026-03-08 • via Nuitee
R
Renae • couple • au
7
2026-03-08 • via Nuitee
C
Charnee • family_with_children • au
9
Great location , great facilities. Have stayed before , will be back again.
Pros:

All the facilities we needed for our stay

Cons:

N/a

2026-03-08 • via Nuitee
S
Sarah • family_with_children • au
7
2026-03-07 • via Nuitee
R
Roamz • family_with_children • au
7
2026-03-07 • via Nuitee
H
Hunt • family_with_children • au
7
Pros:

Location and staff

Cons:

No bottom sheet, dirty cups left. Breakfast was quite expensive

2026-03-05 • via Nuitee
N
Novica • family_with_children • au
5
Every bone hurts from them beds will think twice about booking again thank you
Pros:

Stuff very friendly nice location rooms clean

Cons:

Attention management your Beds are very very uncomfortable which didn’t want to put in last feedbacks but it’s time to do something about it feel more tired get up then laying down to sleep no hard feelings but do something about beds

2026-03-04 • via Nuitee
J
Joe • family_with_children • au
10
2026-03-03 • via Nuitee
K
Kerri • family_with_children • au
9
2026-03-03 • via Nuitee
M
Mark • family_with_children • au
8
2026-03-02 • via Nuitee
S
Sara • family_with_children • au
8
2026-03-01 • via Nuitee
C
Charlize • couple • au
9
Good and a comfortable bed and friendly staff.
Pros:

Location and the staff was very accommodating especially in the buffet breakfast area, the staff there were friendly and made it feel like home.

Cons:

No, microwave in the room.

2026-03-01 • via Nuitee
K
kahika • family_with_children • au
10
2026-03-01 • via Nuitee
J
Jessica • solo_traveller • au
10
2026-02-28 • via Nuitee
N
Nara Sandag • family_with_children • au
10
Good parking, daily complementary drinks and teabags were good ones
Pros:

Good parking, complementary drinks in mini fridge

Cons:

None. Nice hotel with very helpful and kind staffs.
Funny 1 thing is my daughter asked me about why the curtains have blood stain (red pattern on bottem quarter). Thats all

2026-02-27 • via Nuitee
B
Beth Patman • couple • au
10
2026-02-27 • via Nuitee