Novotel Sydney West HQ

Hotels
•
Novotel
8.8 (2682 reviews)
33 Railway Street , Rooty Hill , au

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good breakfast
Cons:
Issues with mattress comfort
Room decor complaints
Pool usage limitations

Categories

Cleanliness
8.13
Overall clean but there were some complaints regarding the cleanliness of certain areas.
Service
9.3
Staff were consistently described as lovely and helpful.
Location
9.14
Close to important local sites and amenities.
Room Quality
8.59
Rooms were generally praised for size and comfort but mentioned decor issues.
Amenities
8.62
Amenities generally good; however, some limitations were noted about pool hours and room facilities.
Value for Money
8.58
Satisfaction level generally high, with some concerns on pricing for some amenities.
Food and Beverage
9.13
Breakfast received positive reviews for variety and quality.
Overall Experience
8.9
Most guests enjoyed their stay and expressed a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:37

Property Description

Convenient Location
Novotel Sydney West HQ offers air-conditioned accommodation in the heart of Western Sydney, just a short 15-minute drive from Raging Waters Sydney. Guests can easily access nearby attractions and entertainment options.

Impressive Gym Facilities
The hotel boasts one of the largest gyms in the area, perfect for guests looking to stay active during their stay. Whether guests want to squeeze in a workout or simply unwind, the gym caters to all fitness needs.

Dining and Entertainment
Adjacent to the hotel is the West HQ Club, providing guests with a variety of dining options and a bar stocked with premium and local beers. From casual meals to evening drinks, guests can enjoy a convenient and satisfying dining experience.

To experience comfort, convenience, and great amenities, book your stay at Novotel Sydney West HQ today.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
You must show a valid photo ID and credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation. If the information on the documents is not the same, a 3rd party authorization form is be required.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children from 2 years old to 16 years old stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 2682 reviews
Cleanliness: 8.13
Service: 9.3
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 9.13
Overall Experience: 8.9
C
Cristine Dae • extended_group • au
10
Pros:

The room is huge, clean and comfortable. The hotel is near where the concert was held.

2026-05-01 • via Nuitee
R
Rob • solo_traveller • au
8
Comfortable for a couple of night stay
Pros:

Nice room and comfortable bed , the staff were friendly and parking is good too.
Restaurant is okay , but across the road more variety of restaurants.
Its worth a stay again .

Cons:

not updated power points and no free water or milk.
A bit out dated but it is still pleasant stay.

2026-05-01 • via Nuitee
S
Stephen • solo_traveller • au
8
2026-05-01 • via Nuitee
R
Rains • couple • au
9
2026-05-01 • via Nuitee
C
Carol • couple • au
10
2026-04-30 • via Nuitee
C
Cynthia • couple • au
9
Worth paying for an overnight stay after watching a show. Perfect place to be in to rest and relax
Pros:

For a standard room it was spacious with 2queen size comfortable beds

Cons:

Nothing bad to say

2026-04-30 • via Nuitee
E
Emelio • solo_traveller • au
10
2026-04-30 • via Nuitee
D
Damian • solo_traveller • au
10
2026-04-29 • via Nuitee
J
Jennifer • couple • au
10
2026-04-28 • via Nuitee
S
Sarah • family_with_children • au
8
2026-04-28 • via Nuitee
M
Marie • couple • au
10
2026-04-26 • via Nuitee
T
Tham Jerlyn • extended_group • au
10
Pros:

Hotel next to shopping centre

Cons:

Nil

2026-04-26 • via Nuitee
T
Tai • solo_traveller • au
8
Pros:

Beautiful rooms nice and clean and nice staff

2026-04-26 • via Nuitee
C
Caring • couple • au
8
I am very happy of the room and very comfortable to stay
Pros:

Very good

Cons:

Good and clean

2026-04-26 • via Nuitee
N
Nicole • family_with_children • au
8
2026-04-26 • via Nuitee
P
peter • solo_traveller • au
9
Pros:

Great location

2026-04-25 • via Nuitee
J
Jessica • solo_traveller • au
7
Pros:

Location is very convenient

Cons:

Bedroom TV not working, thou they offered to move us but thats already very late. It should've been check prior guest check in.

2026-04-25 • via Nuitee
M
Marichu • solo_traveller • au
9
For sure I will come back again
Pros:

Very clean

2026-04-25 • via Nuitee
R
Raymond • solo_traveller • au
8
Pros:

Convenient

Cons:

Price

2026-04-24 • via Nuitee
S
Stuart • couple • au
10
Huge room, conveniently located.
Pros:

Our room was very large, with a large lounge. Plenty of room to relax. The bed was very comfortable.
Loved the icemaking machine in the hallway that guests could help themselves to without having to use room service

Cons:

The lighting could have been better for make up application

2026-04-24 • via Nuitee