Novotel Sydney West HQ

Hotels
•
Novotel
8.8 (2796 reviews)
33 Railway Street , Rooty Hill , au

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Good breakfast
Cons:
Issues with mattress comfort
Room decor complaints
Pool usage limitations

Categories

Cleanliness
8.13
Overall clean but there were some complaints regarding the cleanliness of certain areas.
Service
9.3
Staff were consistently described as lovely and helpful.
Location
9.14
Close to important local sites and amenities.
Room Quality
8.59
Rooms were generally praised for size and comfort but mentioned decor issues.
Amenities
8.62
Amenities generally good; however, some limitations were noted about pool hours and room facilities.
Value for Money
8.58
Satisfaction level generally high, with some concerns on pricing for some amenities.
Food and Beverage
9.13
Breakfast received positive reviews for variety and quality.
Overall Experience
8.9
Most guests enjoyed their stay and expressed a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:37

Property Description

Convenient Location
Novotel Sydney West HQ offers air-conditioned accommodation in the heart of Western Sydney, just a short 15-minute drive from Raging Waters Sydney. Guests can easily access nearby attractions and entertainment options.

Impressive Gym Facilities
The hotel boasts one of the largest gyms in the area, perfect for guests looking to stay active during their stay. Whether guests want to squeeze in a workout or simply unwind, the gym caters to all fitness needs.

Dining and Entertainment
Adjacent to the hotel is the West HQ Club, providing guests with a variety of dining options and a bar stocked with premium and local beers. From casual meals to evening drinks, guests can enjoy a convenient and satisfying dining experience.

To experience comfort, convenience, and great amenities, book your stay at Novotel Sydney West HQ today.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
You must show a valid photo ID and credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation. If the information on the documents is not the same, a 3rd party authorization form is be required.Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    Children from 2 years old to 16 years old stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 2796 reviews
Cleanliness: 8.13
Service: 9.3
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 9.13
Overall Experience: 8.9
W
William • couple • au
8
2026-07-03 • via Nuitee
M
MacAskill • solo_traveller • au
7
Pros:

Close to the venue we needed. Great that my child and I had a large bed each. Complimentary bottled water. Neat and tidy

Cons:

Couldn't cast to the tv. Pool and gym facilities were offsite

2026-07-02 • via Nuitee
K
Keating • solo_traveller • au
9
2026-07-01 • via Nuitee
A
Ashley • family_with_children • au
10
2026-06-30 • via Nuitee
T
Tracey • family_with_children • au
10
Loved it
Pros:

Absolutely beautiful

Cons:

Would have been nice if it had a microwave

2026-06-29 • via Nuitee
E
Elisabeth • couple • au
9
2026-06-28 • via Nuitee
R
Rodney • family_with_children • au
8
It was convenient
Pros:

Proximity

Cons:

No USB ports for charging

2026-06-28 • via Nuitee
L
lilly • couple • au
8
2026-06-27 • via Nuitee
E
Elizabeth • couple • au
10
Safe clean and comfortable
Pros:

Clean and comfortable, and Staff were friendly and very helpful. Cleaners also were great.

Cons:

Need more blankets in the rooms for cold weather

2026-06-27 • via Nuitee
N
Nino • couple • au
7
Will be back again
Pros:

Everything was beautiful except beds too soft

Cons:

Beds too soft

2026-06-26 • via Nuitee
A
Amanda • family_with_children • au
10
2026-06-25 • via Nuitee
R
Rani • family_with_children • au
7
It was ok for what we needed, a quick pit stop to break up our trip.
Pros:

The property was next to a food court that had a variety of options for meals

Cons:

The room was outdated. We had 3 large couches for 2 people but only a small bar fridge and no toaster. Lots of holes and markings on walls, needs a fresh coat of paint.

2026-06-25 • via Nuitee
R
Rachael • family_with_children • au
10
Pros:

Fantastic staff who went above and beyond

2026-06-24 • via Nuitee
D
Donald • extended_group • au
9
2026-06-22 • via Nuitee
J
Jennifer • family_with_children • au
8
For the money, great value. Would definitely stay there again.
Pros:

I booked for 2 adults and 2 children. The room was extraordinarily large for the price. I mean, so big they could almost make it a suite. Wonderful.

Cons:

Could do with a revamp. Carpet needs replacing.

2026-06-22 • via Nuitee
J
JOSEPH • solo_traveller • au
10
2026-06-21 • via Nuitee
H
Helen • solo_traveller • au
9
2026-06-21 • via Nuitee
S
Suniula • solo_traveller • au
8
2026-06-21 • via Nuitee
G
GRACELYN • extended_group • ph
8
It was good
Pros:

I appreciated how clean the bathroom was, and the bed was very comfortable.

Cons:

I wasn't impressed with the carpet, it looked old and dirty. Also, the breakfast selection was quite limited; I don't think it was worth $38 AUD.

2026-06-21 • via Nuitee
J
Jeremy • solo_traveller • au
7
2026-06-21 • via Nuitee