Atour Hotel Shenzhen Futian CBD Civic Center

Hotels
8.3 (21 reviews)
F2-3, 102-Building A and B, No. 5015 Caitian Road, Bank of China Building, Fuzhong Community, Lianhua Street , Shenzhen , cn

Facilities

Air conditioning
Family rooms
Luggage storage
Safety deposit box
Facilities for disabled guests
Concierge service
Wheelchair accessible
Emergency cord in bathroom
Beauty Services
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Cons:
Communication issues with staff
Elevator congestion during peak times

Categories

Cleanliness
8.53
Guests mentioned clean rooms positively.
Service
8.5
Positive feedback on staff attentiveness and friendliness.
Location
8.54
Convenient location near metro and shopping area.
Room Quality
7.99
Rooms are described as decent size and clean.
Amenities
8.02
Afternoon tea and late night food are good touches.
Value for Money
8.48
Great value for the price compared to other hotels.
Food and Beverage
8.03
Food options are appreciated but could be improved.
Overall Experience
8.3
Generally positive, with some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:12

Property Description

Modern Comforts:
Enjoy air-conditioned rooms with flat-screen TVs, free toiletries, and comfortable bedding at Atour Hotel Shenzhen.

Convenient Location:
Situated just 1.7 km from Civic Center Station, with easy access to the city centre and Shenzhen Civic Centre.

Exceptional Service:
Experience a 24-hour front desk, concierge service, and free WiFi throughout the property for a hassle-free stay.

Book your stay at Atour Hotel Shenzhen Futian CBD Civic Center for a memorable experience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Location

Guest Reviews

8.3
Based on 21 reviews
Cleanliness: 8.53
Service: 8.5
Location: 8.54
Room Quality: 7.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 8.3
V
Viktorija couple lv
10
2026-01-30 via Nuitee
S
Shu Min couple tw
10
地點
Pros:

地點非常方便,3號及10號線地鐵蓮花村站A2一出站就到。房間比想像中大也很乾淨,各種備品齊全,服務人員態度親切。除了早餐,晚上9:30過後也有提供簡單的宵夜。以後到中國住宿可以首選亞朵了~

Cons:

住宿前要確認訂房情形,因在國外,不方便打電話,但用Email, 微信,小紅書發訊息的方式聯繫,都得不到回應

2026-01-29 via Nuitee
Y
Yihan extended_group tw
9
2026-01-19 via Nuitee
B
Baysal family_with_children dk
10
2026-01-18 via Nuitee
B
Baysal family_with_children dk
9
Lyxigt, vackert, centralt.
Pros:

Stora snygga moderna rum. Lyxigt! Self-service tvättrum, ett stort plus för en familj på rundresa i Kina. Precis utanför metrostation, perfekt!

2026-01-17 via Nuitee
N
Niclas extended_group se
10
Grymt!
Pros:

Utmärkt

2026-01-15 via Nuitee
S
SIEW WAH EDDIE couple sg
9
Pleasant, warm, helpful services provided, make one welcome & happy to stay.
Pros:

Good breakfast. Location perfect, MTR station just outside the hotel. Hotel is only 3 storeys high, like very much because it is very convenient (low floors). Near city, near HSR station, only 10-minute taxi HSR to Hotel. Behind hotel has variety of food serviced in confortable restaurants/shops.

Cons:

If long stay, would be good to have short tours available via the hotel.

2026-01-07 via Nuitee
G
GANG couple th
10
2025-12-29 via Nuitee
Y
Yeong couple au
10
2025-12-19 via Nuitee
N
Nelli extended_group fi
9
Very nice stay, clean and comfy rooms and easy location close to the metro station.
Pros:

Clean and comfortable rooms. Staff was nice and welcoming.

2025-12-05 via Nuitee
S
Salina solo_traveller vn
9
Pros:

Nice, big and clean room. Next to park and mall which is nice.

Cons:

If staff could communicate through booking.com. I was late for normal checkin, my booking was cancelled because no one checked my message on the website.

2025-12-02 via Nuitee
E
Evaldo Ariel couple lu
10
Pros:

Mieux ce que je pensais, avec tout ce que quelqu'un a besoin au cas d'urgence ( brosse a dent, crème, etc).

Cons:

Rien à signaler.

2025-11-28 via Nuitee
7
7daysawake solo_traveller kr
8
2025-11-19 via Nuitee
G
Gene solo_traveller us
7
A Good Utilitarian Option without Tourist Charms
Pros:

Great location if you want to be near HuaQiang digital center area. Metro is directly across the street. Rooms are decent size, clean, and pleasant. Afternoon tea and late night food are good touches, unusual for non Chinese clients. Convenience to shopping center, food, and foot massages downstairs.

Cons:

The hotel is on the upper floor of a commercial building. While it has a dedicate elevator, commute gets tough when there's high traffic as the elevator takes only 4-5 people each time.

2025-11-12 via Nuitee
S
Spencer extended_group au
10
2025-11-06 via Nuitee
M
Maribel couple pe
9
2025-10-29 via Nuitee
R
Russell solo_traveller us
10
2025-10-26 via Nuitee
A
alex extended_group sg
9
Simple but very high value. My first time with atour, coming from outside china. Really good.
Pros:

I was utterly impressed by the attentiveness given by all staff members on minor things such as giving me drinks, ensuring i know what to expect in the pantry, preparing free supper for late travellers and having sufficient seats in the lobby for check out guests to wait. The hotel price does not match the value this hotel gives, it has the best price-value point u can expect anywhere. Please keep up the good work, i expect atour management to go into the higher end market as china continues to grow. Atour, u can do it.

Cons:

The rooms corridor was designed a bit like a maze. It can get slightly confusing but its not a big deal.

2025-10-17 via Nuitee
H
hythm shabour solo_traveller sd
5
Pros:

Nothing

Cons:

Nothing

2025-09-11 via Nuitee
D
Daniel solo_traveller bg
5
2025-07-26 via Nuitee