Atour Hotel Shenzhen Futian CBD Civic Center

Hotels
8.3 (31 reviews)
F2-3, 102-Building A and B, No. 5015 Caitian Road, Bank of China Building, Fuzhong Community, Lianhua Street , Shenzhen , cn

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Facilities

Air conditioning
Family rooms
Luggage storage
Safety deposit box
Facilities for disabled guests
Concierge service
Wheelchair accessible
Emergency cord in bathroom
Beauty Services
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Cons:
Communication issues with staff
Elevator congestion during peak times

Categories

Cleanliness
8.53
Guests mentioned clean rooms positively.
Service
8.5
Positive feedback on staff attentiveness and friendliness.
Location
8.54
Convenient location near metro and shopping area.
Room Quality
7.99
Rooms are described as decent size and clean.
Amenities
8.02
Afternoon tea and late night food are good touches.
Value for Money
8.48
Great value for the price compared to other hotels.
Food and Beverage
8.03
Food options are appreciated but could be improved.
Overall Experience
8.3
Generally positive, with some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:12

Property Description

Modern Comforts:
Enjoy air-conditioned rooms with flat-screen TVs, free toiletries, and comfortable bedding at Atour Hotel Shenzhen.

Convenient Location:
Situated just 1.7 km from Civic Center Station, with easy access to the city centre and Shenzhen Civic Centre.

Exceptional Service:
Experience a 24-hour front desk, concierge service, and free WiFi throughout the property for a hassle-free stay.

Book your stay at Atour Hotel Shenzhen Futian CBD Civic Center for a memorable experience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property reserves the right to release the room after 18:00 on the day of check-in. Guests planning to arrive after this time should contact the property directly. The property's contact info can be found in the confirmation email.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 31 reviews
Cleanliness: 8.53
Service: 8.5
Location: 8.54
Room Quality: 7.99
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 8.3
L
Lely • couple • id
10
Pros:

very nice amenities
nice staff, cheerful and helpful

2026-03-28 • via Nuitee
L
Lely • couple • id
10
Pros:

very nice amenities nice staff and very cheerful and helpful

2026-03-28 • via Nuitee
B
Benjamin • couple • gb
1
Awful
Cons:

Arrived at 16:00 but needed to wait until 17:00 until the room was ready. Paid a premium for a room with a bath but the bath was tiny and couldn’t fit one person in. At 1:30am the reception phoned to say a delivery was on the way, I was sleeping and hadn’t ordered a delivery and told them this. 5 minutes later they called back saying the delivery will arrive at my door and wouldn’t accept I didn’t have one. 1:40am I had a knock on the door with some medicine. I phoned reception to say it’s not mine and left it outside the door. Couldn’t then sleep for several hours. In the morning they apologised and said it was the wrong room. Missed breakfast as was so tired. Terrible service.

2026-03-28 • via Nuitee
A
Amrillo • solo_traveller • uz
10
Pros:

Внимание деталям в номере

2026-03-21 • via Nuitee
K
Koh • family_with_children • sg
10
We enjoyed our stay!
Pros:

The cleanliness was good, room was spacious! The location was near MRT. They still offer porridge and noodles for supper!

Cons:

-

2026-03-17 • via Nuitee
C
chinying • extended_group • tw
9
2026-03-11 • via Nuitee
D
Dinara • couple • kz
10
Pros:

Чистая и уютная гостиница

2026-03-10 • via Nuitee
D
Debruyne • solo_traveller • be
10
2026-03-10 • via Nuitee
L
LIM • solo_traveller • sg
7
Pros:

Staff very helpful

Cons:

Room facing main road noisy

2026-03-09 • via Nuitee
S
shin • solo_traveller • kr
3
Pros:

위치가 시내에 있었음,

Cons:

직원들이 친절하지만..영어가 안됨..
시끄러움.. 방이 작아요..금액대비..
방을 4개를 예약했는데... 예악된거 프리트하고..부킹닷컴 예약화면 까지 보여줬지만...2룸만 되어 있다며 일처리가 너무 지연됨..체크인만 1시간 걸린듯..

2026-03-08 • via Nuitee
S
shin • solo_traveller • kr
3
Cons:

시끄러워요.

2026-03-08 • via Nuitee
V
Viktorija • couple • lv
10
2026-01-30 • via Nuitee
S
Shu Min • couple • tw
10
地點
Pros:

地點非常方便，3號及10號線地鐵蓮花村站A2一出站就到。房間比想像中大也很乾淨，各種備品齊全，服務人員態度親切。除了早餐，晚上9:30過後也有提供簡單的宵夜。以後到中國住宿可以首選亞朵了~

Cons:

住宿前要確認訂房情形，因在國外，不方便打電話，但用Email, 微信,小紅書發訊息的方式聯繫，都得不到回應

2026-01-29 • via Nuitee
Y
Yihan • extended_group • tw
9
2026-01-19 • via Nuitee
B
Baysal • family_with_children • dk
10
2026-01-18 • via Nuitee
B
Baysal • family_with_children • dk
9
Lyxigt, vackert, centralt.
Pros:

Stora snygga moderna rum. Lyxigt! Self-service tvättrum, ett stort plus för en familj på rundresa i Kina. Precis utanför metrostation, perfekt!

2026-01-17 • via Nuitee
N
Niclas • extended_group • se
10
Grymt!
Pros:

Utmärkt

2026-01-15 • via Nuitee
S
SIEW WAH EDDIE • couple • sg
9
Pleasant, warm, helpful services provided, make one welcome & happy to stay.
Pros:

Good breakfast. Location perfect, MTR station just outside the hotel. Hotel is only 3 storeys high, like very much because it is very convenient (low floors). Near city, near HSR station, only 10-minute taxi HSR to Hotel. Behind hotel has variety of food serviced in confortable restaurants/shops.

Cons:

If long stay, would be good to have short tours available via the hotel.

2026-01-07 • via Nuitee
G
GANG • couple • th
10
2025-12-29 • via Nuitee
Y
Yeong • couple • au
10
2025-12-19 • via Nuitee