Hotel Maria del Carmen

Hotels
7.7 (135 reviews)
Calle 63 No 550 , Mérida , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Nice ambiance
Cons:
Cleanliness issues
Poor service
Food quality concerns

Categories

Cleanliness
6.16
Cleanliness issues were mentioned, including peeling walls and presence of mosquitoes.
Service
8.63
Service was variable; some staff were helpful, but responsiveness was lacking.
Location
9.67
Location was frequently praised as being very good and central.
Room Quality
6.12
Complaints about room quality included noise levels, poor ventilation, and old furniture.
Amenities
8.15
Amenities were generally adequate, though some were described as needing improvement.
Value for Money
7.61
Value for money was discussed, with concerns about pricing versus quality.
Food and Beverage
6.16
Food quality raised serious issues, including complaints about bad ingredients.
Overall Experience
9.13
Despite issues, some guests found aspects of the hotel appealing and mentioned a potential for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:48

Property Description

Central Location in Historic Merida
Located just 3 blocks from the Main Square, Hotel Maria del Carmen offers convenience and charm for your stay in Yucatan.

Comfortable Rooms with Modern Amenities
Enjoy free Wi-Fi, cable TV, and air conditioning in every room, along with the convenience of room service and private bathrooms.

Delicious Dining Options
Indulge in traditional Mexican cuisine at the on-site restaurant, open for breakfast, lunch, and dinner.

Ready to experience the beauty of Merida? Book your stay at Hotel Maria del Carmen now!

Important information:

The breakfast is American and is included only for adults, American breakfast for minors has extra cost.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.7
Based on 135 reviews
Cleanliness: 6.16
Service: 8.63
Location: 9.67
Room Quality: 6.12
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 6.16
Overall Experience: 9.13
C
Clara • solo_traveller • mx
7
Pros:

La cama muy bien

Cons:

El elevador presenta los botones rotos, huele a aceite o keroseno.

2026-02-10 • via Nuitee
S
Sonia • family_with_children • fr
2
Cons:

Chien errant qui viennent pendant les repas et le personnel qui leur donne les résidus qu'il y a dans les assiettes à la fin de nos repas. Le linge de lit avec des taches. Problème d'eau chaude dans l'une de nos chambres.

2026-01-20 • via Nuitee
M
Miguel Angel • solo_traveller • mx
8
2026-01-19 • via Nuitee
H
horacio • extended_group • us
7
2026-01-17 • via Nuitee
S
Silvia • family_with_children • mx
8
Buen hotel, buena ubicación.
Pros:

Habitación

2026-01-12 • via Nuitee
J
Jessica • family_with_children • mx
9
2026-01-09 • via Nuitee
R
Ricardo Enrique • family_with_children • mx
7
Aceptable
Pros:

U icacion y estacionamiento

Cons:

Ruidos de un Motor o aparto toda la noche

2026-01-07 • via Nuitee
N
natacha • extended_group • fr
7
Pros:

bien situé et pas bruyant

2025-12-31 • via Nuitee
P
Paola • couple • it
7
Ottimo potenziale
Pros:

Tutto ok, struttura molto bella e curata e parcheggio incluso

Cons:

L’ascensore fuori servizio, anche se il ragazzo ci ha aiutati con le valigie fino al secondo piano, colazione basica ma si può aggiungere altro pagando

2025-12-29 • via Nuitee
M
Morales • solo_traveller • mx
7
esta bien para estancias cortas. buena ubicación.
Pros:

La ubicación, el area común.

Cons:

relación calidad- precio.

2025-12-29 • via Nuitee
C
Clive • couple • gb
7
Pros:

Good location near to the ADO and main Plaza. Good helpful reception staff. Nice ambience.

Cons:

Quiet area but noisy residents banging doors. Also cleaning staff noisy talking/ shouting along corridors and moving furniture in rooms from 8am. Also a hard sell on tipping. You even had to sign for your included breakfast with a red biro circling that service was not included!

2025-12-28 • via Nuitee
I
Isabel • couple • gt
1
Very bad. Muy mal, no lo recomiendo.
Pros:

I´m really dissapointed. Estoy muy decepcionada.

Cons:

Room: We requested a quiet room in advance and received the opposite: a room near the main corridor and the elevator. However, due to the hotel's layout, the rooms face either the main corridor, the pool bar, or the main street, making it very difficult to find a quiet room. Additionally, the walls aren't concrete, so I could hear sneezing, conversations in the next room, or even when the TV was turned on.

Furthermore, there were far too many mosquitoes in the room, which was dangerous as they transmit various diseases. The hotel offered to fumigate immediately, but with a chemical that required us to be out of our room for at least three hours, and even then, the smell would be too strong to be in the room.

We requested a room change, but that wasn't possible. My partner had to go and find a less invasive mosquito repellent that would allow us to feel safer, as the hotel couldn't help us.

Restaurant/Bar: I ordered a Tlalpeño soup the first night we arrived, and it turned out the cheese in it was bad and gave me a severe intestinal infection. I had to go to the doctor and buy medication. Unfortunately, it was very severe, and I spent three days with nausea and diarrhea, so I couldn't enjoy my stay in Mérida.

Pool: Unfortunately, it's quite run down, not at all like it looks in the hotel's advertising photos. The floor is peeling and gives a very bad impression. Additionally, there's a lot of weeds around the pool that can hurt your feet if you walk barefoot.

Staff: There's very little staff available, both at reception and in room service. Every time we called reception, they took forever to answer, and if we needed assistance in our room, it also took too long, so we preferred to go down and speak directly with the reception staff.

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2025-12-27 • via Nuitee
L
Luis Felipe • couple • mx
10
2025-12-22 • via Nuitee
A
Alcantar • extended_group • mx
8
Recomendable !!
Pros:

Precio muy bien ya que ofrece estacionamiento, piscina y desayuno

Cons:

Los acabados de la habitación podrían mejorar

2025-12-04 • via Nuitee
D
Dannitza • couple • cl
8
Pros:

La ubicación era muy buena

Cons:

Las instalaciones estaban un poco antiguas, sin embargo lo que menos nos gustó fue la atención del personal, en especial el del desayuno, se demoraban mucho en atentar, casi notábamos que no querían atendernos, lo que fue muy incómodo.

2025-12-03 • via Nuitee
A
ANDREA • couple • it
9
Pros:

ottima struttura con parcheggio gratuiti in ottima posizione per visitare il centro della città

2025-11-28 • via Nuitee
J
Javi • family_with_children • es
3
Mala experiencia
Pros:

Lo mejor fue la ubicación, muy cerca caminando del centro y muchos sitios de interés.
Las camas estaban limpias y tiene aire acondicionado.

Cons:

Ventana tapiada que no daba vista al exterior ni airear la habitación, paredes llenas de humedades con pequeños parches para tratar de disimularlos, plancha quemada, rejilla de ventilación en el baño sin mosquitera por la que entraban moscos, toallas viejas y roídas, muebles viejos, sin refrigerador a pesar del calor de Mérida, teléfono que sonaba solo... La verdad, nuestra experiencia fue bastante mala.

2025-11-24 • via Nuitee
C
Courtney • solo_traveller • us
7
I Wanted it to Be a 10
Pros:

I really wanted to give this location a 10, especially because the hotel staff was super friendly and accommodating and I am familiar with the Maya brand. It was a one night stay to be closer to the airport after 2 weeks on the peninsula. I do find, however, that there are a few things to bring to attention (I didn't say anything until after I checked out). I had asked for a garden/pool/courtyard room (what was listed on Booking) but got a window overlooking rooftops of the city with no real view but an abandoned building across the street. That's OK, I wasn't there to hang out in the room and not the reason for the lower review score. The room was fine, but DEFINITELY needs blankets or bed covers not just sheets to accommodate those with different sleep needs (so if you sleep with the a/c on to keep the room cooler and filter the humidity definitely ask for covers!!!). The reason I lowered my review is because there was a constant and ongoing LOUD humming on and off the whole time, only to find out afterward that the room backs to the mechanisms for the elevator so every time it moved it sounded like a lion roaring (and had slight vibration). It prevented sleep and then woke me up really really early. More so, however, is restaurant staff - they can do better considering the other amazing staff members! I have lived in Mexico for a while and know how service works here, I am patient, I am kind, and I tend to OVER tip but I was all but ignored. I definitely don't appear native but those who did got immediate service and a smile, while they wouldn't even look my direction when I waved or tried to catch their eye. When I finally flagged somebody down, it apparently wasn't until they realized I speak proficient Spanish that they even asked what I wanted to eat (not knowing because I never got a menu) or bring me coffee. The food wasn't bad when I finally got served but sadly disappointing end to my stay in Merida.

Cons:

Noise in room (elevator) and restaurant. Location is GREAT but streets have no lights (not a consideration for the score, just pointing out for those who like to walk).

2025-11-21 • via Nuitee
D
Dainis • couple • lv
8
Simple place for relaxing after day activities
Pros:

Good location, close to historical center. Good swiming pool area. Room small but enough for calm relax after day activities. Simple but good breakfast!

Cons:

Too dark in a room. No any lights close to working table.

2025-11-17 • via Nuitee
S
STEFAN • extended_group • de
8
Pros:

Lage

Cons:

Frühstück

2025-11-15 • via Nuitee