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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Fruits
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Pet bowls
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Pet basket
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Guests can opt-out any cleaning services during stay
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Key access
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Food delivered to guest room
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Key card access
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Stunning Views
Fine Egyptian Cotton Linen and Modern Amenities
Indulge in luxury with deep baths, power showers, plasma TVs, and air conditioning in every room. Enjoy a cozy stay with facilities for making tea and coffee right in your room.
Historic Charm with Gourmet Dining
Experience the history of the Tyne Tees Steam Shipping Company in our converted hotel. Delight your taste buds at Laroche wine tasting and bistro restaurant, offering a magnificent dining experience.
Central Location for Convenience
Explore Newcastle easily with a 5-minute walk to the city centre, filled with entertainment options. Universities are within a short walking distance, making it ideal for visiting academics or prospective students.
Book now to experience luxury and history in the heart of Newcastle!
When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest after their reservation.
When traveling with a dog, please note that an extra charge of GBP 25 for one dog or GBP 40 for a maximum of two dogs per night applies. Dogs are allowed in designated guest rooms. Please notify the hotel in advance.
The breakfast-inclusive rates include a full cooked breakfast, and the dinner-inclusive rates include two courses from our seasonal à la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply to adults.
Children’s Breakfast is not included in the advertised rates, and the charges are as follows, directly to the hotel:
0–4 years old: complimentary breakfast
5–11 years old: breakfast charged at 50% of full price
12 and above: breakfast charged at full adult price. The kids' dinner menu is also available.
A children's extra bed is available upon request for an additional charge of GBP 30 per night.
If you require an extra bed or a cot, you must notify the property before your arrival.
Starting 6th January 2025, our hotels will be cashless; please use cards or digital payments for transactions.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in public areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 2 years old stay for free when using an existing bed.
Children from 3 years old to 11 years old stay for £45 per person per night when using an existing bed.
Children up to and including 11 years old stay for £30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Private parking is possible on site (reservation is not possible) and costs GBP 15 per day.
Location
Guest Reviews
All good. There were hairs on the bathroom floor but other than that it was all good.
Clean tidy and very spacious
Nothing
Very friendly and helpful service. Location perfect. Room aesthetic quirky and has a quality feel. Great shower.
Room looked as if it had been reset but not fully cleaned. Travelling with colleague and both our rooms had same issues. Visible dirt in bathroom sink both in and around unit. Carpets dirty and dusty at skirting boards. Stained chaise and scuffed desk/chair make the room look tired and has seen better days. Needs a deep clean and refresh.
Good
Good
Amazing Room! Mouton Rothschild with a view, soundsystem, huge bed and bathroom
Wow
Silly music in the Bistro
Food was great
Zeer sfeervol en vriendelijk en behulpzaam personeel. Mijn fiets hebben ze keurig binnen kunnen plaatsen voor de nacht.
Buren waren wat luidruchtig in de nacht maar daar kan het hotel niets aan doen.
Fantastic staff
Lovely freshly cooked breakfast.plus tasty croissants, breads etc and fruit and cereal. Worth the slight extra money in avoiding the faff of goibg out to find breakfast separately.
Nothing..it was all excellent I very much enjoyed my stay.
All of it
Character hotel, fabulous suite in great location. Staff helpful and friendly. Breakfast superb.
Nothing
Poor hygiene
Inadequate staff training
No customer care or follow up
I had one night booked at HDV and ate in the restaurant the following day. I got food poisoning from the eating there, which made me too ill to travel home or organise anything, other than staying there again.
I was so sick, I had to take three days off work. I am self employed and it takes something big to keep me off work.
I was too poorly to stand up for any long periods so my partner spoke to the manager (Suzy), after reception had passed on to her that I’d become ill from eating there.
She was very guarded and passed our details on a third party, who still hasn’t been in touch, despite us chasing it.
“We use a third party consultant to investigate all alleged food poisoning queries” … how many do they get?!
And how impersonal that they can’t even call the room to see if they can get us anything, or follow up with a check-in call or email themselves, and would rather pass it off. Things like this happen and people don’t always get things right, but I’ve given them the chance to make it right and after 7 weeks, I’ve still had nothing from them, or their scapegoat.
What a shame that they can’t train their kitchen staff to wash their hands as thoroughly as their management does.
The room was amazing. The food was delicious. The staff was extremely helpful and accommodating.
We loved everything about the property.
Clean and rooms are super
Only complaint is the pillows on the beds.
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