CHN Hotel Monterrey Centro, Trademark Collection by Wyndham

Hotels
•
Trademark
7.4 (1319 reviews)
Avenida Pino Suarez Sur 1001 , Monterrey , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Poor room quality
Limited breakfast options

Categories

Cleanliness
5.36
Many reviews mention poor cleanliness, particularly bathrooms with mold and dirty linens.
Service
8.33
General positive sentiment about staff, though service inconsistencies noted.
Location
9.37
Consistently praised for its excellent location.
Room Quality
6.32
Negative comments about room conditions, including noise and old fixtures.
Amenities
6.85
Mixed opinions on amenities; some enjoyed them, others cited issues.
Value for Money
7.81
General agreement that while it has issues, the price is reasonable.
Food and Beverage
7.36
Food praised in some reviews but also criticized for being limited.
Overall Experience
7.83
Overall experience varies; location praised but many issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:35

Property Description

Convenient Location and Business Amenities
Located in downtown Monterrey near Cintermex convention center, CHN Hotel Monterrey Centro offers a fully equipped 24-hour business center for corporate guests.

Relaxing Facilities and Nearby Attractions
Guests can unwind by the pool or enjoy a meal at Gambrinos restaurant offering regional Mexican dishes. Explore El Barrio Antiguo for famous restaurants and nightlife, or visit Plaza Mexico Mall and Macroplaza just steps away.

Comfortable Rooms and Entertainment Options
Each room features cable TV, a coffee/tea maker, and a hair dryer for convenience. End the day at the Lobby Bar with national and imported drinks in a vibrant setting.

Book your stay at CHN Hotel Monterrey Centro for a perfect blend of business and leisure amenities.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the property offers guest access with a guide dog.

Please note that breakfast is served:
Monday to Friday: 6:30 to 9:00 am
Saturday and Sunday: 7:00 to 9:30 am

One pet weighing less than 5 kg can be accommodated. It will be charged MXN 210.10.

Please note that we are having a refurbishment at the lobby from Monday to Saturday 9 AM to 6 PM.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.4
Based on 1319 reviews
Cleanliness: 5.36
Service: 8.33
Location: 9.37
Room Quality: 6.32
Amenities: 6.85
Value for Money: 7.81
Food and Beverage: 7.36
Overall Experience: 7.83
E
Emigdio • extended_group • mx
1
Estancia mala, mal servicio, mala higiene
Pros:

Nada

Cons:

Nada me gusto del hotel

2026-04-17 • via Nuitee
M
Mateo • extended_group • co
7
Justa
Pros:

Ubicación

Cons:

Los ascensores obsoletos y lentos

2026-04-17 • via Nuitee
M
Morones • solo_traveller • mx
10
Pros:

La cama es muy buena

2026-04-16 • via Nuitee
A
Araceli • solo_traveller • mx
8
Pros:

La ubicación

Cons:

los vidrios de la habitación estaban muy sucios

2026-04-16 • via Nuitee
B
Bianca • family_with_children • us
3
The facility is outdated, the towels are thin and off-white when they should be white. The sheets feel dirty. The food a
Pros:

The AC

Cons:

Everything else

2026-04-14 • via Nuitee
B
Bianca • couple • us
4
2026-04-14 • via Nuitee
K
Karla Jessica • solo_traveller • mx
7
Pros:

Se encuentra en un lugar céntrico.

Cons:

Que las instalaciones no estaba limpias, había cucarachas y no tenía buen aroma.

2026-04-13 • via Nuitee
L
Luis Miguel • couple • mx
8
2026-04-10 • via Nuitee
S
Samuel Aldair • couple • mx
5
2026-04-09 • via Nuitee
J
Jared • family_with_children • mx
3
Solo bien la ubicación
Pros:

La ubicación

Cons:

Calidad de toallas pésimo
Baño descuadrado en el cancel
Ventanas muy sucias
Clima hace mucho ruido el aparato
Piscina muy sucia y agua fría
Estacionamiento huele muy mal a drenaje
Restaurante nunca me habían querido cobrar extra por un omelette jajajaja

2026-04-08 • via Nuitee
C
Claudia • couple • mx
5
No vuelvo
Pros:

La cama

Cons:

El aire acondicionado no enfriba, y las fotos eran otras que en persona

2026-04-08 • via Nuitee
M
Mauricio • extended_group • co
1
NO lo recomiendo
Pros:

ubicación

Cons:

la infraestructura del hotel es vieja y descuidada, el aseo de los baños es pésimo, la humedad se siente en cada rincón del hotel, los olores de aguas negras salen por los sifones de los baños. Por más que insistimos que éramos 4 huéspedes, siempre nos dejaron sólo 2 toallas y 2 vasos. La puerta de la ducha no cierra bien y el agua se sale de la ducha al bañarse; pedimos una toalla para colocar en piso. En el restaurante no sabían bien qué alimentos eran picantes o tenían pimienta, ya que uno de nosotros era alérgico y las personas del restaurante no sabían. Hay que pagar extra si quieres que te preparen los huevos del desayuno. En general no lo recomendaría.

2026-04-07 • via Nuitee
J
Juan Pablo • couple • mx
5
Un hotel sencillo
Pros:

Ubicacion, se encutra en una zona centrica

Cons:

un hotel viejo con isntalaciones viejas y con el minimo de amenidades

2026-04-06 • via Nuitee
J
Juárez • family_with_children • mx
9
Pros:

Atención y limpieza formidables

Cons:

Estacionamiento muy reducido

2026-04-06 • via Nuitee
O
Obed • family_with_children • mx
10
Pros:

Está cerca de la plaza Mexico, las habitaciones son amplias, hay agua caliente, cafetera, microondas y un frigobar. Me hospedé en una habitación doble.

Cons:

Al area de la alberca le falta ambientación

2026-04-03 • via Nuitee
J
JOSUE • extended_group • mx
9
Buena ubicacion
Pros:

Buena ubicacion, recamara amplia, cuenta con frigobar

2026-04-02 • via Nuitee
P
Paloma • family_with_children • mx
10
Pros:

excelente desayuno, muy rico, las vistas desde la habitacion bien

2026-04-02 • via Nuitee
L
Lino Fernando • couple • mx
1
Cucarachas
Pros:

NADA

Cons:

Tenía cucarachas, el personal pésimo, super groseros, tenía que buscarlos para que limpiaran la habitación, cuando les mostré las cucarachas no dieron una solución

2026-04-01 • via Nuitee
J
Jorge • extended_group • mx
10
2026-04-01 • via Nuitee
T
Tom • solo_traveller • us
3
Disgusting. Could not edit to check out
Pros:

Place is a dump. Scores of dayworkers doubling x2 in rooms. Loafing in lobby. Air conditioning cannot be adjusted. No toiletries. Smells of sewage permeate bathroom. $167/night US is outrageous. Restaurant is poor. Served cold

Cons:

All of it nasty elevators and corridors .

2026-03-31 • via Nuitee