The Hazendal Hotel and Spa

Hotels
•
Newmark Hotels, Reserves and Lodges
9.3 (227 reviews)
Bottelary Road New entrance from Ronelle Street via Kruis Street , Stellenbosch , za

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Great food
Family-friendly amenities
Cons:
Facilities under renovation
Distance from the airport
Poor communication regarding billing

Categories

Cleanliness
8.7
There were concerns about the pool setup and electricity towers nearby.
Service
9.7
Exceptional staff attention and willingness to assist, despite some communication issues.
Location
8.7
The hotel is a bit far from the airport.
Room Quality
9.7
Rooms were very comfortable and nicely appointed.
Amenities
10
Great amenities for kids, though some facilities were under renovation.
Value for Money
8.2
Many facilities closed, leading to dissatisfaction regarding the price.
Food and Beverage
9.7
Restaurant and breakfast received positive comments with great food.
Overall Experience
9.7
Mixed feelings due to renovations, but positive staff and experiences overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 04:51

Property Description

Luxurious Amenities and Services
Enjoy the outdoor pool, fitness centre, and concierge service at this exquisite hotel.

Comfortable and Well-Equipped Rooms
Relax in air-conditioned rooms featuring flat-screen TVs, safety deposit boxes, and private bathrooms.

Delicious Dining Options
Savor a variety of international and South African cuisines at the on-site restaurant, with special dietary options available.

To book your stay at The Hazendal Hotel in the Stellenbosch Winelands by NEWMARK, visit our website or call now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.3
Based on 227 reviews
Cleanliness: 8.7
Service: 9.7
Location: 8.7
Room Quality: 9.7
Amenities: 10
Value for Money: 8.2
Food and Beverage: 9.7
Overall Experience: 9.7
K
Katlego • extended_group • za
10
2026-02-13 • via Nuitee
I
Ingrid • family_with_children • br
10
Lugar lindo, quarto muito confortável. Voltaria mais vezes.
Cons:

Poucas opções de refeições. Tanto para o almoço quanto para o jantar.

2026-02-11 • via Nuitee
I
Ian • solo_traveller • za
7
2026-02-09 • via Nuitee
K
Katie • family_with_children • gb
10
2026-02-09 • via Nuitee
N
Neeraj • couple • za
9
Outstanding and special 20th anniversary celebration at Hazendal, all the staff were impeccable, especially Henriette.
Pros:

Beautiful accommodation, delicious wine, tasty food and exceptional service.

Cons:

A little too close to the suburbs

2026-02-08 • via Nuitee
H
Hanneke • couple • na
10
This is an exceptional place and we will definitely visit again.
Pros:

Everything
We stayed here for 9 nights after I had surgery to my shoulder and they took fantastic care of me. The room is beautiful , the gardens are gorgeous, the menu and food superb and the personnel exceptional.

Cons:

Instagrammers (as day visitors) visiting the public areas making it uncomfortable for families and normal people wanting to enjoy this beautiful place.

2026-02-08 • via Nuitee
H
Hergen • extended_group • de
10
2026-01-19 • via Nuitee
V
Verena • family_with_children • at
9
2026-01-18 • via Nuitee
J
James • couple • gb
10
Pros:

Modern, clean, great service

2026-01-17 • via Nuitee
A
Anton • couple • gb
9
2026-01-17 • via Nuitee
V
Vasileios • couple • gb
10
Pros:

Service sets new standards. Exceptional. All the staff were super friendly, which made our stay amazing.
Rooms were very spacious and the mattresses were extra comfy.
Cleanliness is also better than expected.
Finally the food and especially the breakfast is on another level.

Cons:

Minor issues like for example the location which is next to Brackenfell rather than close to Stellenbosch.
Also, for those who love spending all day in the pool, there is not much space and the pool is a bit small

2026-01-15 • via Nuitee
C
Charlotte • family_with_children • de
9
2026-01-14 • via Nuitee
M
Mark • couple • be
9
Luxe waar aan alles gedacht is en geweldige kamer met hapjes wijn van het huis
Pros:

Prachtige locatie met een heerlijke 18 holes uitdagende par 3 baan erbij, deze in zeer goed staat en ook erg voordelig en betaalbaar om te spelen. Butler service en prachtige wijn tasting en tuin geweldig!

2026-01-13 • via Nuitee
N
Naadiya • family_with_children • za
10
Great kid friendly place.
Pros:

So many great facilities especially for kids. Staff were amazing. Went above and beyond to make my son’s bday special.

2026-01-12 • via Nuitee
C
Carolina • family_with_children • br
10
Pros:

Staff muito atencioso. Excelente hotel!

Cons:

Nada.

2026-01-09 • via Nuitee
C
Courtney • family_with_children • za
8
2026-01-07 • via Nuitee
B
Badou • couple • ci
9
Pros:

Super établissement ! Le personnel est très accueillant et super sympathique. Coucou spécial à Andile et Promise qui ont été super gentils et à l’écoute avec nous ☺️

Cons:

Le menu de l’établissement n’était pas très varié (pour le dîner et/ou le déjeuner). Hormis cela tout était top.

2026-01-07 • via Nuitee
A
Agnes • family_with_children • fr
9
Excellente qualité de service Superbe hôtel mais dommage les antennes électriques
Pros:

La literie, la décoration, les espaces, le personnel et la qualité de service bravo au personnel !

Cons:

Les antennes électriques
La sécheresse du golf

2026-01-07 • via Nuitee
G
Gabriele • extended_group • at
10
2026-01-06 • via Nuitee
K
Kseniia • couple • ru
9
Стильный отель с красивыми номерами и видами
Pros:

Новый отель, выполнен со вкусом. Просторные и чистые номера. Можно прогуляться по гольф-полю. Есть небольшой спортзал, также можно поиграть в падл. Вкусные завтраки. Дружелюбный и внимательный персонал, который старается тебе помочь. На территории также есть небольшой бассейн, лежаки, они не очень пользовались популярностью. В канун Нового года было много мероприятий. Мы уточнили заранее, организуют ли они что-то, т.к. проактивно никто не рассказывает о наличии тех или иных программ. В итоге мы заказали новогодний вечерний пикник с дегустацией, едой и выступлением диджеев и артистов, было очень атмосферно, красиво, и стильно. Абсолютно не пожалели. Так что если поедете на праздники, обязательно узнавайте о возможных программах. День в день забронировать ничего не удастся.

Cons:

Сломался кондиционер, вместо него принесли переносной. Мы были всего несколько дней, так что переезжать в другой номер не хотелось. Но персонал это предлагал. В целом, во всех отелях, что мы были в Кейптауне, постоянно возникали какие-то проблемы с кондиционерами. Так что скорее всего, тут как повезёт

2026-01-05 • via Nuitee