The Hazendal Hotel and Spa

Hotels
9.3 (264 reviews)
Bottelary Road New entrance from Ronelle Street via Kruis Street , Stellenbosch , ZA

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Great food
Family-friendly amenities
Cons:
Facilities under renovation
Distance from the airport
Poor communication regarding billing

Categories

Cleanliness
8.7
There were concerns about the pool setup and electricity towers nearby.
Service
9.7
Exceptional staff attention and willingness to assist, despite some communication issues.
Location
8.7
The hotel is a bit far from the airport.
Room Quality
9.7
Rooms were very comfortable and nicely appointed.
Amenities
10
Great amenities for kids, though some facilities were under renovation.
Value for Money
8.2
Many facilities closed, leading to dissatisfaction regarding the price.
Food and Beverage
9.7
Restaurant and breakfast received positive comments with great food.
Overall Experience
9.7
Mixed feelings due to renovations, but positive staff and experiences overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 04:51

Property Description

Luxurious Amenities and Services
Enjoy the outdoor pool, fitness centre, and concierge service at this exquisite hotel.

Comfortable and Well-Equipped Rooms
Relax in air-conditioned rooms featuring flat-screen TVs, safety deposit boxes, and private bathrooms.

Delicious Dining Options
Savor a variety of international and South African cuisines at the on-site restaurant, with special dietary options available.

To book your stay at The Hazendal Hotel in the Stellenbosch Winelands by NEWMARK, visit our website or call now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.3
Based on 264 reviews
Cleanliness: 8.7
Service: 9.7
Location: 8.7
Room Quality: 9.7
Amenities: 10
Value for Money: 8.2
Food and Beverage: 9.7
Overall Experience: 9.7
M
Ms SPELMAN • solo_traveller • za
10
Pros:

Everything

Cons:

Some of the Resturants close early on most days..

2026-10-30 • via Nuitee
Z
Zinhle • couple • za
7
Overall great place to stay, with awesome staff
Pros:

The warm welcome and friendliness of staff. As a repeat guest, I appreciated the warm welcome and that they could remember me. The bed and pillows are amazing for a good nights rest. I absolutely loved the Spa and the ladies that assisted us there are absolutely amazing. What a great experience at the Spa.

Cons:

I was really looking forward to seeing the newly renovated Hazendal for the first, but got really disappointed with the new upgrades. It was very difficult to access our room, the newly created shortcut path is not user-friendly at all especially for ladies and their different types of shoes e.g. I cant use that path if it's raining or I'm wearing heels as it's sandy and gets muddy. This means I have to walk all the way around the hotel just to access reception desk or when leaving the hotel which is very cumbersome. Not sure why the previous beautiful glass walk way was done away with.

Secondly I was very disappointed to see the outdoor restaurant and grass / lawn sitting area which was near the reception, has now been replaced by a pond which also restricts some of the beautiful views we enjoyed there previously and the kids just running around the lawn while we eat and are able to see them.

2026-10-29 • via Nuitee
E
Emma • couple • ae
6
Great place to stay if you want total privacy.bit . Area surrounding the estate is not ideal if you want to go for a wa
Pros:

Hotel itself is lovely rooms very comfortable and staff all very nice . The whisky room and classic cars on display are amazing.

Cons:

The food - Very disappointing. We arrived on a Wednesday to find the only restaurant open was the hotel restaurant . We were the only guests dining with no ambience.The food took one hour to arrive and when it arrived was not at all like what it described on the menu.

Breakfast was a total shambles apart from our last morning on the Saturday where they had a buffet of cold foods which was very good and hot foods to order.

We did have an excellent meal in their fine dining restaurant on the Thursday.

2026-10-28 • via Nuitee
M
Moola • couple • za
8
Comfortable and felt spoilt
Pros:

Loved the attention to detail when it came to the staff. The actual hotel facility and its amenities is stunning.

Cons:

Wasn’t much halaal/ vegetarian options for dinner from the in-house restaurant/ room service.
Meals we ordered were average (fish and ricotta pasta).

2026-10-22 • via Nuitee
B
Bianca • solo_traveller • ch
9
2026-10-08 • via Nuitee
C
cavalcanti • family_with_children • br
10
2026-09-03 • via Nuitee
H
Hendrik Abraham • couple • za
9
Love the people and the place
2026-08-30 • via Nuitee
I
imirse • couple • mz
10
Unforgettable
Pros:

Everything! The screeming room was one of my favorite place to be.

Cons:

Nothing

2026-08-27 • via Nuitee
A
Abdulrahman • family_with_children • sa
10
Everything was amazing!
Pros:

Everything was amazing!

Cons:

Nothing

2026-08-26 • via Nuitee
E
Emilia • couple • it
8
2026-08-23 • via Nuitee
R
Rensche • family_with_children • ae
10
Wonderful family stay, beautiful art and lovely food
Pros:

Attention to detail

2026-08-08 • via Nuitee
A
Agnes Mmamopo • couple • za
9
2026-07-20 • via Nuitee
S
Simone • family_with_children • br
9
2026-07-18 • via Nuitee
F
Fernando • family_with_children • br
10
Maravilhosa
Pros:

Quantos amplos, limpos, camas grandes e extremamente confortáveis

Café da manhã muito bom

Piso dos banheiros aquecidos e chuveiro bem forte

Cons:

Nada, tudo excelente

2026-07-18 • via Nuitee
C
Chloe • couple • gb
10
Lovely honeymoon break
Pros:

Staff couldn’t be more helpful. From check in to check out we were treated so well. As we stayed for our honeymoon they set up a beautiful romantic candle lit dinner in our room. Lovely clean rooms. Big breakfast.

Cons:

Quite far from stellenbosch just to be aware and quite quiet but that’s the time of year!

2026-07-18 • via Nuitee
C
Chad • couple • za
10
2026-07-17 • via Nuitee
M
May • family_with_children • ae
10
شكرا جزيلا
Pros:

كل شي رائع المكان الموظفين والفندق

2026-07-17 • via Nuitee
C
Camile • family_with_children • br
10
Excelente Wine State in Stellenbosh!
Pros:

Tudo excelente! Conforto incrível no quarto, lugar de alta qualidade, agradável inclusive para crianças e com um atendimento impecável. Super recomendo!

Cons:

Nada a declarar.

2026-07-15 • via Nuitee
C
Cássio Murilo Alves • family_with_children • br
10
Hospitalidade impecável, estrutura excepcional e uma experiência inesquecível.
Pros:

Gostamos de tudo. O atendimento foi excelente desde a chegada. A Najma foi excepcional durante toda a hospedagem, sempre muito atenciosa, perguntando sobre nossos interesses, verificando se precisávamos de algo e garantindo que tivéssemos a melhor experiência possível. O quarto era impecável, muito confortável, com cama excelente, roupas de cama, toalhas e roupões de altíssima qualidade. A estrutura do hotel é linda, com ambientes muito bem cuidados e uma arquitetura encantadora. O espaço de degustação de vinhos e o Marks Bar têm uma estética impecável, e as áreas externas, com o casarão histórico, a pequena galeria e a vista deslumbrante tornam o ambiente ainda mais especial. Os restaurantes são excelentes, a academia é muito bem equipada, a sala de cinema privativa com pipoca de cortesia é um diferencial e a Wonderdal foi um grande destaque para nossa filha: está incluída na hospedagem, conta com monitores dedicados e oferece uma experiência fantástica para as crianças. Para completar, a equipe preparou um café da manhã para viagem porque nosso check-out foi antes das 7h. Outro gesto que demonstra o nível de atenção aos detalhes foi quando o funcionário que trouxe nosso carro fez questão de limpar os vidros, que estavam embaçados por causa da forte neblina, antes de nos entregar o veículo. São esses pequenos cuidados que tornam a experiência realmente excepcional.

2026-07-12 • via Nuitee
S
STEPHANIE • family_with_children • ch
10
Magnifique
2026-07-09 • via Nuitee