Riche Heritage Hotel Alun Alun Malang

Hotels
7.7 (42 reviews)
Jalan Basuki Rachmat No. 1 , Malang , id

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Helpful personnel
Good breakfast
Excellent central location
Comfortable family rooms
Cons:
Limited English spoken by staff
Issues with room cleanliness and maintenance
Communication difficulties
Limited breakfast options
Old building with some maintenance issues

Categories

Cleanliness
5.8
Mixed reviews on cleanliness, with some guests mentioning issues with room cleanliness.
Service
7.8
Service was generally praised for being friendly and helpful, although communication issues were reported.
Location
8.7
Guests appreciated the central location near key landmarks and transportation hubs.
Room Quality
6.6
Room quality received mixed feedback, with some guests reporting cleanliness and maintenance issues.
Amenities
7.2
Mixed feedback on amenities, with some guests appreciating the breakfast and others mentioning limitations.
Value for Money
7.3
Guests had varying opinions on the value for money, with some finding it worth the cost and others mentioning drawbacks.
Food and Beverage
7.3
Food and beverage services received positive feedback overall, with some suggestions for improvement in variety.
Overall Experience
7.5
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-05 00:11

Property Description

Convenient Location
Located just 100 metres from Alun - Alun Kota Malang, Riche Heritage Hotel Alun Alun Malang offers easy access to popular attractions in the area.

Excellent Amenities
Enjoy a comfortable stay with facilities such as a restaurant, free shuttle service, and room service available at your convenience.

Helpful Staff
Our bilingual reception staff are ready to assist you with planning your itinerary, ensuring a stress-free and enjoyable stay.

To experience convenience, comfort, and excellent service in Malang, book your stay at Riche Heritage Hotel Alun Alun Malang today!

Check-in and check-out hours:

Location

Guest Reviews

7.7
Based on 42 reviews
Cleanliness: 5.8
Service: 7.8
Location: 8.7
Room Quality: 6.6
Amenities: 7.2
Value for Money: 7.3
Food and Beverage: 7.3
Overall Experience: 7.5
M
Monica • couple • id
10
2026-01-29 • via Nuitee
E
Eci • couple • id
9
2026-01-07 • via Nuitee
L
Lukas • couple • nl
3
Erg slechte kamer
Pros:

Personeel was vriendelijk

Cons:

De kamer was ontzettend verouderd en vuil. Ik kreeg een gevangenis gevoel. Er scheen een lamp van de gang recht op het bed zonder gordijn. Douche durfde ik niet aan.

2025-12-02 • via Nuitee
A
Alba • extended_group • es
9
2025-11-19 • via Nuitee
D
drhassani • family_with_children • fr
1
Pros:

Deco

Cons:

N’est oas a la hauteur de la deco

2025-11-01 • via Nuitee
A
Aletta • couple • nl
7
Pros:

We accidentally booked a room with only cold shower and no AC, but were able to upgrade it, which was nice.

2025-10-14 • via Nuitee
I
Inge • couple • nl
10
Goede aanrader zit super centraal
Pros:

Eigenlijk alles vriendelijkheid behulpzaam en alles netjes

2025-10-10 • via Nuitee
G
Green • family_with_children • au
6
Pros:

The location was fantastic - very close to the main attractions and lots of good eateries. The beds were comfortable and the staff were responsive. It also has a great in-house massage service!

Cons:

Be aware that there is no sound proofing so a lot of noise comes through from the street (such as bands and pedestrian crossing). There were also a few mosquitos in the room.

2025-10-06 • via Nuitee
C
Camilla • couple • it
9
Pros:

Stanze ampie e accoglienti con tutti i possibili confort

Cons:

Lo staff un po’ freddo e distaccato, ma comunque professionale

2025-09-09 • via Nuitee
G
GINARD • couple • es
8
Pros:

El personal muy amable

Cons:

Nada

2025-09-07 • via Nuitee
I
Irene • family_with_children • id
9
Pros:

Semuanya disukai

Cons:

Tidak ada

2025-08-29 • via Nuitee
A
Aurelie • family_with_children • fr
8
Pros:

L'hôtel est bien situé avec un lobby très agréable.
Le personnel est adorable et très serviable.
La literie est très confortable et notre chambre pour 4 était spacieuse.
Super petit déjeuner!

Cons:

Le sol de notre chambre était vieux et surtout sale 😅

2025-08-19 • via Nuitee
E
EFTHYMIOS • solo_traveller • gr
9
2025-08-19 • via Nuitee
R
Roberto • couple • es
1
No volvería ni para pasar una noche gratis.
Pros:

Nada

Cons:

Olvidaron entregarme el pasaporte y cuando me di cuenta y fui a recepción, lo tenían en un cajón metido en vez de habérmelo traído a la habitación. Si no me doy cuenta, ¿que hubiera pasado? La humedad salía por el suelo. Limpieza horrible, una vergüenza. La TV era de pago. No pudimos conectar ningún canal. Insoportable el ruido de la calle, al lado de una vía llena de tráfico. El personal, nada silencioso. Habitaciones en planta baja al lado de desayunos y personal gritando y riendo desde las 5 de la mañana. Mezquita al lado, a las 4 de la mañana llamada al rezo y todos despiertos. Un desastre, no vale ni para pasar una noche.Tengo mucha experiencia en viajes y este es el peor sitio donde he estado.

2025-08-17 • via Nuitee
B
Bribrabrouwer • family_with_children • nl
6
Niet geweldig
Pros:

Het hotel, ooit gebouwd door Nederlanders, ligt midden in het centrum. Hierdoor kun je gemakkelijk alle bezienswaardigheden bereiken en is het een ideaal punt om opgehaald te worden voor uitstapjes. In de stad zelf is enorm veel te doen. Qua locatie echt een toplocatie – jammer dat er niet wat meer liefde in het hotel zelf is gestoken.

Cons:

Bij aankomst bleek onze driepersoonskamer erg klein, nauwelijks ruimte voor onze tassen. De bedden hadden foundationvlekken, haren en zelfs bloedvlekken, waardoor het leek alsof ze niet verschoond waren. Dit werd gelukkig direct opgelost. Het ontbijt is zeer beperkt en de koffiekan was zo vies dat we deze niet wilden aanraken. Personeel spreekt nauwelijks Engels, wat communicatie lastig maakte.

2025-08-10 • via Nuitee
V
Veronique • family_with_children • ca
9
Pros:

Tres central
Personnel vraiment gentil
Chambre familiale spacieuse et confortable
Superbe petit dejeuner

2025-08-05 • via Nuitee
K
Kerim • young couple • se
6
Pleasant
Pros:

Staff was friendly,good location close to Malang city.

Cons:

Breakfast could have been better but still ok,old building with the water in the bathroom not going down properly due to a clogged drain.

2025-06-30 • via Nuitee
D
Dp.delly • young couple • id
8
Very good
Pros:

location

Cons:

the old AC

2025-06-26 • via Nuitee
A
Alex • family with young children • ca
9
Superb
2025-06-24 • via Nuitee
R
Rd • solo traveller • au
10
Excellent location, friendly and helpful staff. Value for money!
Pros:

The location is excellent, close to alun alun and Kayutangan Heritage village.

2025-06-18 • via Nuitee