HAU Holbox, Oceanfront Boutique Hotel

Hotels
8.4 (848 reviews)
Calle Zargo y zona federal maritima holbox quintana roo , Holbox Island , mx

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Safety deposit box
Tour desk
Non-smoking throughout
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Review Highlights

Pros:
Great service
Good location
Spacious rooms
Nice amenities
Cons:
Inadequate cleanliness
Poor breakfast
Humidity issues in rooms

Categories

Cleanliness
7.74
Mixed feedback regarding room cleanliness; some issues noted.
Service
9.21
Staff was mentioned positively; attentive and friendly service.
Location
8.25
Good location with beach access but some comments about distance to city.
Room Quality
8.2
Spacious rooms but some complaints about humidity and noise.
Amenities
8.73
Nice pools and beach club, but some amenities like heated pools were lacking.
Value for Money
8.69
General satisfaction with the value considering available discounts.
Food and Beverage
7.74
Breakfast was not satisfactory, limited and lacking quality.
Overall Experience
8.61
Overall experience was positive despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:04

Property Description

Beachfront Paradise

Outdoor Pool and Terrace: Enjoy the stunning views and relax by the outdoor swimming pool or on the terrace overlooking the beach.

Dining Experience: Indulge in delicious meals at the on-site restaurant or sip on refreshing drinks at the bar while taking in the picturesque surroundings.

Comfortable Accommodation: Stay in modern rooms with amenities like flat-screen TVs, air conditioning, and private balconies. Safety deposit boxes are also available for your convenience.

Experience a beachfront getaway like no other at HAU Holbox, Beach Front. Book now to create unforgettable memories by the sea.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.4
Based on 848 reviews
Cleanliness: 7.74
Service: 9.21
Location: 8.25
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 7.74
Overall Experience: 8.61
M
Maja • couple • ch
9
2026-04-14 • via Nuitee
A
Almer • solo_traveller • dk
8
2026-04-14 • via Nuitee
F
Florence • family_with_children • fr
8
Pros:

Sa plage privée, les 4 piscines réparties dans l hôtel, le bar de plage qui proposent d excellents cocktails. Le restaurant était également très bien. Je recommande de louer des vélos car à 25 minutes du centre ville mais c est faisable à pied

Cons:

Les chambres ne sont pas très grandes. Un peu loin du centre ville. Dommage que les chambres n aient pas de lits king size.

2026-04-12 • via Nuitee
X
Xanti • family_with_children • es
5
Pros:

La ubicación y el desayuno

Cons:

La habitación era muy pequeña y olía a humedad. Relación calidad precio baja. La sección de playa frente al beach club no es la mejor (muchas rocas en el agua)

2026-04-10 • via Nuitee
L
Lily • couple • fr
8
Pros:

Le grand lit, très confortable et l’espace dans la chambre. Les piscines avec vue sur la mer.

Cons:

La sargasse sur la plage de l’hotel.

2026-04-09 • via Nuitee
R
Riccardo • couple • it
9
Eccellente
Pros:

Stanza perfetta (114). Da 9 stelle e non da 10 per il bagno. Peccato perché con uno specchio diverso ed uno scaldabagno un po’ più grande sarebbe da 10 stelle

Cons:

Mare non meraviglioso davanti l’hotel. Con una passeggiata di 15 min si raggiunge però punta coco dove il mare è meraviglioso.

2026-04-08 • via Nuitee
D
Denise • family_with_children • gb
8
Pros:

Location was excellent on the seafront. All staff helpful

Cons:

Very basic amenities. Nothing to do when raining. TV nit logged onto internet, no space fir comfortable seating. No tea or coffee making facilities in the room. Bathroom nit small but layout made it cramped. Couldn't reach the wardrobe area if someone was using the sink fir example.

2026-04-05 • via Nuitee
S
SARA • couple • co
7
Regular
Pros:

La playa

Cons:

Habitación extremadamente ruidosa hasta muy tarde y desde muy temprano , sin clóset para guardar la ropa, muy incómoda.

2026-04-05 • via Nuitee
M
MARTHA • couple • mx
9
EN GENERAL BIEN
Pros:

TIENE BUENA UBICACION Y ESTA BIEN EL HOTEL

Cons:

QUE LA ALBERCA ESTABA MUY FRIA ESO FUE LO QUE REALMENTE NO ME GUSTO

2026-04-02 • via Nuitee
B
Ben • solo_traveller • gb
9
Excellent value for money and a beautiful hotel
Pros:

The ocean view was stunning. Minimalist aesthetic to the room. Very clean. Beach Club staff were very friendly.

2026-04-02 • via Nuitee
T
Teresa • couple • es
10
2026-03-31 • via Nuitee
T
Teresa • family_with_children • es
10
2026-03-31 • via Nuitee
K
Katja • family_with_children • de
9
Pros:

Wir hatten ein Zimmer mit Meerblick, welches schön war. Genau deswegen haben wir dieses Hotel gebucht. Es gab diverse Restaurants in der Nähe. Um 22 Uhr wurde pünktlich die Musik vom Beachclub ausgemacht und dann war es herrlich ruhig.

Cons:

Die permanante Musik vom Beachclub. Die Balkonstühle waren nicht wirklich bequem. Happy Hour galt nur für gewisse Cocktails (auf Tequila-Basis). Frühstück war ausserhalb besser. Insgesamt ist es zwar ein schönes Hotel, war aber nicht das was wir uns vorgestellt hatten. Preis-Leistung war unseres Erachtens nicht stimmig.

2026-03-31 • via Nuitee
A
Annalisa • couple • it
9
2026-03-31 • via Nuitee
W
Wolfgang • couple • at
10
2026-03-30 • via Nuitee
L
Laetitia • couple • ca
9
Pros:

The king room with sea view was amazing, with comfortable mattress and well decorated (however, ask to be at level 2 or 3 as the level 1 has the balcony straight in front of the restaurant tables so it doesn’t feel very private).
Staff were very friendly and accommodating.

Cons:

The hotel is not on the best beach of Holbox.
It’s a nice and quiet beach with sunbeds, but there was concrete blocks and lots of rocks in the water that made swimming not super enjoyable.

2026-03-29 • via Nuitee
T
Teresa • couple • es
10
2026-03-29 • via Nuitee
R
Régine • family_with_children • fr
9
Pros:

Très bel emplacement. Superbe vue.

Cons:

Pas de chaise ni de petite table dans la chambre. Manque d'éclairage. Lit trop petit. Petit déjeuner continental un peu léger ! L'insistance des serveurs pour le pourboire.

2026-03-29 • via Nuitee
F
Florian • couple • fr
1
Catastrophique !!
Pros:

Pas grand chose honnêtement.

Cons:

À nos amis français, fuyez !

- personnel désagréable au possible, arnaqueur, et au bar/resto ne prennent pas la commande en dessous de 10€. Obliger de venir les voir 3 ou 4 fois !!

- chambre minuscule avec des odeurs d’égouts, béton sale et brut au sol, et lit extra dur. J’ai fait bcp d’hôtel au Mexique, et c’était sans doute le pire, et de loins.

- nourriture exécrable, cher et mal cuisiné. J’ai été malade dès le second jour.

- Hôtel loin du centre névralgique de l’île, quartier en travaux, la journée c’est le bruit des scies et des marteaux piqueur au programme ! Sympa non ?

- l’eau de la piscine est trouble. La plage est bourré de sargasse, et des cubes de bétons enfouies sous l’eau. On s’y fait mal quand on y prend un bain. Quand je vous disais que rien n’allait .

Bref, il y a bien mieux au même prix dans les environ.

2026-03-27 • via Nuitee
M
Marie • couple • de
9
2026-03-27 • via Nuitee