Macallum Central Hotel Managed by The Ascott Limited

Hotels
8.2 (305 reviews)
51 Lebuh Macallum , George Town , my

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Express check-in/check-out
Safety deposit box
Non-smoking throughout
Private check-in/check-out
Concierge service
Allergy-free room
See all facilities

Review Highlights

Pros:
Centrally located
Spacious accommodations
Lovely staff
Good amenities
Cons:
Poor cleanliness
Noise issues
Maintenance needed

Categories

Cleanliness
7.69
Several mentions of dustiness, mold, and poor maintenance indicate cleanliness issues.
Service
8.66
Guests mentioned lovely staff and good communication but highlighted areas needing improvement.
Location
8.2
Centrally located with easy access to local attractions, but noise from traffic and narrow streets were concerns.
Room Quality
7.65
Issues with soundproofing and some mustiness reported; otherwise, rooms were spacious.
Amenities
8.18
Good amenities like kitchen, washer/dryer, but some missing items noted.
Value for Money
8.64
Strong value for group stays, spacious accommodations for the price.
Food and Beverage
8.39
No specific comments on food quality; amenities include nearby eateries.
Overall Experience
8.16
Mixed reviews; several positive aspects but substantial criticisms as well.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:42

Property Description

City Views and Free WiFi
Enjoy stunning city views from the comfort of your room at our 3-star hotel. Stay connected with complimentary WiFi throughout the property.

Modern Amenities
Our air-conditioned rooms are equipped with everything you need for a comfortable stay, including a fridge, microwave, flat-screen TV, and a private bathroom with a bidet.

Convenient Location
Located near popular attractions like 1st Avenue Penang and Penang Times Square, our hotel offers easy access to the best of George Town. Book your stay at Macallum Central Hotel Managed By The Ascott Limited for a memorable experience.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Please contact the property 30 minutes before arrival for check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.2
Based on 305 reviews
Cleanliness: 7.69
Service: 8.66
Location: 8.2
Room Quality: 7.65
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 8.39
Overall Experience: 8.16
K
Kit Wah • couple • hk
4
Pros:

員工非常幫忙,但礙於酒店設備殘舊也不能做甚麼

Cons:

梳化太邋遢,太污糟. 厠所抽氣扇壞, 厠所冲水喉漏水

2026-02-10 • via Nuitee
T
Tymofii • extended_group • ua
9
2026-02-09 • via Nuitee
P
Peter • couple • gb
1
Didn’t like at all - didn’t stay
Pros:

Nothing.
We didn’t like it at all and didn’t stay here - moved into another hotel straight away

Cons:

Everything.
It was very basic and dowdy and so noisy

2026-01-23 • via Nuitee
K
Kin Chun • couple • hk
8
2026-01-19 • via Nuitee
J
Jay • couple • au
8
Nice and cool and relaxing
Pros:

Great location and spacious property. Air conditioning worked well and was nice and cool inside

Cons:

A little noisey with the traffic outside

2026-01-17 • via Nuitee
E
Eeyong • family_with_children • my
10
2026-01-15 • via Nuitee
E
Eeyong • family_with_children • my
8
2026-01-15 • via Nuitee
T
TAN • family_with_children • sg
8
Penang Holiday
Pros:

Very centralised, within walking distance to most places

Cons:

Rooms were not soundproof. Can hear the traffic.

2026-01-02 • via Nuitee
K
Katrina • extended_group • ph
8
Great value for money for a group for a long stay
Pros:

We had a lot of space for 3 persons. Living area was great for a week’s stay.
Location was near the restos and bars

Cons:

Property was a bit dusty. Cleanliness and small details can be improved

2026-01-01 • via Nuitee
X
xuan • couple • ph
9
2025-12-27 • via Nuitee
S
Sonia Mammen • family_with_children • hk
9
2025-12-22 • via Nuitee
N
Nurfarahana • family_with_children • sg
8
2025-12-19 • via Nuitee
M
marleena • family_with_children • id
8
Pros:

Very spacious accomodation with complete facilities. Rooms are super clean.

Cons:

disadvantages -. Being located along the busy main road, rooms are not soundproof. No driveway for alighting or getting on cabs/grab.

2025-12-16 • via Nuitee
T
Tong Lieng • family_with_children • au
1
Pros:

There is nothing positive to write about this hotel.

Cons:

Location,busy narrow street, untrained staff, poor shabby building. Don't book this place even if every other hotel is full.

2025-12-07 • via Nuitee
R
Ruth • extended_group • gb
8
Comfortable
Pros:

Good size, great facilities. Location ok - about 15 mins walk into main old town. Has food and shops nearby

Cons:

A bit musty - seems to have had a leak at some point? In a very busy road that it difficult to cross

2025-12-04 • via Nuitee
J
Judit • family_with_children • es
7
Pros:

The location and the fact they give you botteled water every day.

Cons:

The house has mold. Specially in the corridor and in the bathroom. The wooden floor in the living area and corridor is in bad condition and the apartment itself smells like humidity.

2025-12-03 • via Nuitee
K
Khushaime • couple • my
2
Pros:

Locatiom

Cons:

Power failure.

2025-11-28 • via Nuitee
L
Leong • family_with_children • au
8
2025-11-15 • via Nuitee
A
Amita • extended_group • gb
8
Lovely staff. Property could do with some TLC to make it 10/10
Pros:

Lovely staff. Nice sized accommodation. Good stay but could be fabulous with some attention to the finer details

Cons:

Smelled musty
The sofa is stained and could do with recovering or a throw at least.
Shower needs to be re-grouted to be watertight
Kitchen area needs more utensils, glasses etc

2025-11-08 • via Nuitee
M
meilina • family_with_children • id
9
2025-10-17 • via Nuitee