Hacienda Real del Caribe Hotel

Hotels
8.5 (249 reviews)
Avenida 10 Esquina Calle 10 Norte , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Spacious rooms
Cons:
Noise from bars
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.75
There were reports of hair in the beds and towels with stains, which negatively impacted cleanliness.
Service
9.25
The staff was friendly and helpful according to multiple reviews.
Location
9.25
Many reviews praised the central location, making it convenient for guests.
Room Quality
8.25
Rooms were described as spacious and comfortable, although there were mentions of noise and issues with hot water.
Amenities
8.25
Amenities were generally well-received, but some guests suggested improvements like having a restaurant.
Value for Money
8.75
Good value noted, but some found the pricing a bit high for the quality provided.
Food and Beverage
7.75
No mention of food options; some suggested a restaurant could enhance the stay.
Overall Experience
8.75
Overall, guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:56

Property Description

Convenient Location and Attractions

Nestled in the heart of downtown Playa del Carmen, Mexico, Hotel Hacienda Real del Caribe offers exceptional accommodations just steps away from the city's main attractions and beautiful beaches. Explore the famous Quinta Avenida with its shops, restaurants, and vibrant nightlife, all within seconds from the hotel's front doors.

Tranquil Atmosphere and Modern Amenities

Guests can enjoy a tranquil atmosphere at Real del Caribe, complete with a spacious courtyard swimming pool for relaxation. The hotel also boasts modern amenities, including a state-of-the-art meeting room for business travelers or special events.

Proximity to Pristine Beaches and Recreational Activities

Ideal for leisure travelers, the hotel is within walking distance to pristine beaches and endless recreational activities, ensuring a memorable stay in Playa del Carmen.

Ready to experience the perfect blend of comfort and convenience at Hotel Hacienda Real del Caribe? Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.5
Based on 249 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.75
M
Machuca • family_with_children • mx
9
Pros:

Buena ubicación, cerca de muchos lugares, playa, 5a avenida, etc

Cons:

Muy cerca del ruido de la 5a avenida en la noche, falta más amabilidad del personal de recepción

2026-03-26 • via Nuitee
F
Fabiola • couple • us
9
pleasant
Pros:

the location was great, the room was clean the hotel was very pretty

Cons:

the room could use a table or bigger chair to put suitcase on, the bed was a little hard for my comfort but not too bad,
the parking space is kind of small

2026-03-25 • via Nuitee
L
Lena • family_with_children • de
9
Pros:

Mexikanisches Flair, tolle Lage und schöner Pool, zuvorkommendes Personal

Cons:

Da sehr zentral gelegen, gibt es manchmal abends sehr laute Musik. Uns hat es aber beim Schlafen nicht gestört.

2026-03-25 • via Nuitee
D
Daniel • extended_group • mx
10
El mejor lugar de playa del Carmen
Pros:

Excelente ubicacion y atención

2026-03-24 • via Nuitee
C
Cristian Abraham • extended_group • mx
10
2026-03-24 • via Nuitee
M
Machuca • family_with_children • mx
8
Pros:

Ubicación, limpio, agradable,

Cons:

Ruido en la noche, creo que de la 5á avenida

2026-03-21 • via Nuitee
O
Olena • couple • at
8
2026-03-19 • via Nuitee
L
Lazarova • couple • bg
8
True Mexican Hacienda
Pros:

We loved the hotel! It is very spacious, comfy beds and clean linen, spacious shower with a very high pressure. Strong AC also. It feels like you are in a true mexican hacienda. There is, of course room for improvement but the price/quality wise is 100% worth it!

It is indeed noisy because it is on 5th avenue almost and night life is big here. If you want to be that central, it’s hard to avoid the noise. Also something we found discomfortable is the fact that you don’t have wi fi in the room, just common areas.
It looks like the hotel was made to be very luxurious long time ago, it shows that in the quality of the building and furniture in it, there is however a small feeling that the place needs a bit of refreshment. This said, everything everywhere is clean!

One thing that in the end left us with a negative feeling is the fact that they tried to accuse us of smoking in the room and charge us 1,000 pesos. Yes, I am a smoker but I have never smoked in the room and I have respected the rules. In the end, I convinced them that this is a lie and we were not charged, but smokers beware.

We would definitely stay at the hotel again and we highly recommend!

2026-03-16 • via Nuitee
F
FRANCOIS • family_with_children • fr
3
2026-03-15 • via Nuitee
I
Israel • family_with_children • mx
8
Pros:

La ubicación del hotel es inmejorable y muy buena la atención. Muy recomendado

Cons:

La piscina muy clorada pero limpia.

2026-03-12 • via Nuitee
F
Fanny • family_with_children • ec
8
Pros:

La ubicación

Cons:

La atención del personal es nula y la habitación la primera noche olía muy mal, los siguientes días parece que la limpiaron pero el olor desapareció

2026-03-12 • via Nuitee
P
Paola • family_with_children • it
9
Pros:

Posizione, pulizia, personale. Ottimo rapporto qualità-prezzo.

Cons:

La musica dei locali nelle vicinanze fino a tarda notte.

2026-03-11 • via Nuitee
G
gtz • family_with_children • mx
7
Muy limpio bien ubicado simplemente mucho ruido en la noche
Pros:

La limpieza y la ubicación

Cons:

Hay ruido toda la noche por los centros nocturnos los clubs empiezan de las 9 de la mañana hasta las 3:30 de la mañana toda la noche mucho ruido

2026-03-07 • via Nuitee
L
LORENA • couple • es
9
Pros:

Todo, perfecto. Personal amable, ubicación increíble

Cons:

La habitación daba a la avenida principal y por la noche había mucho ruido. Pediría otra habitación que no de a esa avenida, todo lo demás de 10

2026-03-07 • via Nuitee
J
JULIE • extended_group • fr
8
bon rapport qualité prix
Pros:

la localisation est top, le personnel est sympa, la piscine agréable et les lits confortables

Cons:

Légèrement bruyant le soir.

2026-03-05 • via Nuitee
P
peter • couple • it
8
2026-03-01 • via Nuitee
M
Mark • couple • us
8
2026-03-01 • via Nuitee
B
Baroudi Perezmilicua • family_with_children • mx
9
2026-02-28 • via Nuitee
C
Carmen Fabiola • family_with_children • mx
10
Pros:

Tiene muy buena ubicación, hay oxxo y muchos lugares para comer cerca, las camas y almohadas cómodas, todo muy limpio, todo el personal atento y amable. Llevamos auto y siempre había lugar para estacionarse en el hotel. Hay gente todo alrededor hasta muy noche por lo que puedes regresar al hotel tarde sin que sientas miedo de que estén solas las calles. Todo en general estuvo bien en cuanto al hotel.

Cons:

Hay un antro enseguida y nos tocó la habitación muy cerca del antro por lo que se escuchaba muy fuerte la música todos los días hasta las 3:00 de la mañana.Lo bueno que como llegabamos cansados solo la escuchábamos en ratitos por que caíamos rendidos y nos ganaba el sueño otra vez 🤣 eso es totalmente ajeno al hotel, sólo lo comento por que fué lo único

2026-02-27 • via Nuitee
D
Dan Muzi • family_with_children • gb
1
2026-02-25 • via Nuitee