Hacienda Real del Caribe Hotel

Hotels
8.5 (292 reviews)
Avenida 10 Esquina Calle 10 Norte , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Spacious rooms
Cons:
Noise from bars
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.75
There were reports of hair in the beds and towels with stains, which negatively impacted cleanliness.
Service
9.25
The staff was friendly and helpful according to multiple reviews.
Location
9.25
Many reviews praised the central location, making it convenient for guests.
Room Quality
8.25
Rooms were described as spacious and comfortable, although there were mentions of noise and issues with hot water.
Amenities
8.25
Amenities were generally well-received, but some guests suggested improvements like having a restaurant.
Value for Money
8.75
Good value noted, but some found the pricing a bit high for the quality provided.
Food and Beverage
7.75
No mention of food options; some suggested a restaurant could enhance the stay.
Overall Experience
8.75
Overall, guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:56

Property Description

Convenient Location and Attractions

Nestled in the heart of downtown Playa del Carmen, Mexico, Hotel Hacienda Real del Caribe offers exceptional accommodations just steps away from the city's main attractions and beautiful beaches. Explore the famous Quinta Avenida with its shops, restaurants, and vibrant nightlife, all within seconds from the hotel's front doors.

Tranquil Atmosphere and Modern Amenities

Guests can enjoy a tranquil atmosphere at Real del Caribe, complete with a spacious courtyard swimming pool for relaxation. The hotel also boasts modern amenities, including a state-of-the-art meeting room for business travelers or special events.

Proximity to Pristine Beaches and Recreational Activities

Ideal for leisure travelers, the hotel is within walking distance to pristine beaches and endless recreational activities, ensuring a memorable stay in Playa del Carmen.

Ready to experience the perfect blend of comfort and convenience at Hotel Hacienda Real del Caribe? Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.5
Based on 292 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.75
H
Hermosillo • solo_traveller • ky
8
Pros:

Absolutely loved the location, right in the heart of everything! The facilities are surprisingly nice for the price, quite big rooms too!

Cons:

Being in the heart of it all, it can also get very loud at night. There's a nightclub right beside and you can feel the bass. Be sure to have ear plugs and it should be fine!

2026-06-06 • via Nuitee
M
Moises • solo_traveller • us
9
Estuvo bien
Pros:

Todo excepto que no puede usar la alberca estaba en reparación

Cons:

La alberca en reparación

2026-06-05 • via Nuitee
I
Ismael • family_with_children • mx
9
Pros:

Las instalaciones

2026-06-04 • via Nuitee
R
Robles Serralde • solo_traveller • mx
10
Buena ubicación
Pros:

Que daba a la calle el balcón...bonita habitación

Cons:

Que se descompuso el Refri y el elevador

2026-05-30 • via Nuitee
R
Robles Serralde • solo_traveller • mx
10
Pros:

Ubicación, y está bonito en general

Cons:

Se descompuso un Refri y elevador

2026-05-30 • via Nuitee
D
Dulce karely • solo_traveller • mx
10
Pros:

Me gustó mucho la ubicación, la habitación es cómoda y amplia..
En relación al precio está muy bien..
Lo queríamos solo para descansar en la noche pero también resultó útil para meternos en la alberca..

Cons:

No hay queja..

2026-05-27 • via Nuitee
J
Jose • solo_traveller • mx
9
Pros:

todo

Cons:

todo bien

2026-05-27 • via Nuitee
C
CRISTINA • couple • es
8
Pros:

Ubicación perfecta. Un hotel muy bonito. Junto a 5 Avenida. Muy limpio.

Cons:

El ruido del aire acondicionado y el sonido de las discotecas que están muy cerca. Si estuviera más insonorizado sería perfecto.

2026-05-24 • via Nuitee
M
Miriam • solo_traveller • mx
7
Pros:

La ubicación

Cons:

Le faltó limpieza a la habitación

2026-05-24 • via Nuitee
D
Daniel • solo_traveller • mx
7
Pros:

Buena ubicación, personal de recepción muy amable y servicial.

Cons:

El personal de seguridad, no son groseros pero tampoco nada amables.

2026-05-23 • via Nuitee
C
Campos Manzanero • solo_traveller • mx
10
2026-05-21 • via Nuitee
F
Flavia Maria • family_with_children • br
10
2026-05-18 • via Nuitee
G
Garcia • solo_traveller • us
10
Pros:

The friendly staff.

2026-05-18 • via Nuitee
E
Emmanuel • solo_traveller • mx
10
Excelente hotel
Pros:

Está en muy buena ubicacion

Cons:

Un poco de ruido pero no interfiere con el descanso

2026-05-17 • via Nuitee
M
Maxime • solo_traveller • fr
10
2026-05-16 • via Nuitee
W
Wayne • solo_traveller • au
9
Pros:

Good internet connection. Great shower pressure. Centrally located to transport.

Cons:

Rooms can be exposed to the streets, that can be very noisy after midnight.

2026-05-14 • via Nuitee
Z
Zaira Maria • solo_traveller • br
9
Pros:

Ótima localização!
Limpo, funcionários gentis e prestativos.
Poderiam apenas trocar os travesseiros por um pouco maiores e mais novos.

Cons:

Nenhuma reclamação.

2026-05-13 • via Nuitee
J
JUAN TOMAS • solo_traveller • es
9
Hotel bonito pero mucho ruido esterior
Pros:

La,habitacion era hermosa,y la piscina tambien

Cons:

La discoteca esta al lado y no duermes bien

2026-05-11 • via Nuitee
L
Loyce • couple • gb
10
Great hotel and great friendly staff
Pros:

Very lovely and friendly staff. Clean and spacious. Very good value for what you pay

Cons:

The noise coming from the night club nearby

2026-05-11 • via Nuitee
J
Juan Antonio • solo_traveller • es
8
Pros:

Hotel con excelente ubicación y calidad - precio excepcional.

2026-05-10 • via Nuitee