Hacienda Real del Caribe Hotel

Hotels
8.5 (229 reviews)
Avenida 10 Esquina Calle 10 Norte , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Spacious rooms
Cons:
Noise from bars
Cleanliness issues
Limited amenities

Categories

Cleanliness
7.75
There were reports of hair in the beds and towels with stains, which negatively impacted cleanliness.
Service
9.25
The staff was friendly and helpful according to multiple reviews.
Location
9.25
Many reviews praised the central location, making it convenient for guests.
Room Quality
8.25
Rooms were described as spacious and comfortable, although there were mentions of noise and issues with hot water.
Amenities
8.25
Amenities were generally well-received, but some guests suggested improvements like having a restaurant.
Value for Money
8.75
Good value noted, but some found the pricing a bit high for the quality provided.
Food and Beverage
7.75
No mention of food options; some suggested a restaurant could enhance the stay.
Overall Experience
8.75
Overall, guests enjoyed their stay despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:56

Property Description

Convenient Location and Attractions

Nestled in the heart of downtown Playa del Carmen, Mexico, Hotel Hacienda Real del Caribe offers exceptional accommodations just steps away from the city's main attractions and beautiful beaches. Explore the famous Quinta Avenida with its shops, restaurants, and vibrant nightlife, all within seconds from the hotel's front doors.

Tranquil Atmosphere and Modern Amenities

Guests can enjoy a tranquil atmosphere at Real del Caribe, complete with a spacious courtyard swimming pool for relaxation. The hotel also boasts modern amenities, including a state-of-the-art meeting room for business travelers or special events.

Proximity to Pristine Beaches and Recreational Activities

Ideal for leisure travelers, the hotel is within walking distance to pristine beaches and endless recreational activities, ensuring a memorable stay in Playa del Carmen.

Ready to experience the perfect blend of comfort and convenience at Hotel Hacienda Real del Caribe? Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.5
Based on 229 reviews
Cleanliness: 7.75
Service: 9.25
Location: 9.25
Room Quality: 8.25
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.75
V
Vincent • solo_traveller • fr
7
2026-02-13 • via Nuitee
C
Cadena • family_with_children • pa
10
Pros:

La ubicación céntrico todo quedaba cerca , tanto restaurantes como las zonas de discotecas

2026-02-13 • via Nuitee
A
Audrey • family_with_children • ca
7
Pratique d’accès pour une nuit ou deux quand on est de passage à Playa del Carmen.
Pros:

La proximité avec le centre-ville et la 5e Avenue, mais pas directement dans la rue principale.

Cons:

Nous étions 4 mais n’avons eu que deux serviettes et deux bouteilles d’eau.

2026-02-13 • via Nuitee
F
Fuentes M • family_with_children • mx
10
2026-02-10 • via Nuitee
Y
Yosseline Barreto • couple • mx
9
Pros:

Ubicación perfecta a unos pasos de la quinta avenida

Cons:

por la ubicación hay mucho ruido de los bares pero el lugar es muy agradable y cercano a la quinta avenida y playas.

2026-02-10 • via Nuitee
G
Griss • family_with_children • mx
7
2026-01-31 • via Nuitee
N
Noemi • family_with_children • mx
10
2026-01-31 • via Nuitee
V
Valeria • extended_group • es
3
JUERGA A DOMICILIO 🤪
Pros:

Las instalaciones y la piscina

Cons:

La ubicación es terrible, al lado de una discoteca de queda abierta hasta las 6 am porque hacen after y la música se escucha tanto que parece que estés en la cabina del dj. Pedimos amablemente a la chica de la recepción que si por favor era posible cambiar a otro lado del hotel la habitación (hotel vacío) y nos dice que están completas. Además, era bastante desagradable y no te miraba ni a la cara y para poder planificarnos no respondían ni al teléfono ni a mensajes ni a email, ghosteandonos durante 5 días.

2026-01-29 • via Nuitee
E
Elias • couple • pa
8
Simple cómodo y barato bien cerca de la Quinta
Pros:

Simple y cómodo. Todo lo que necesitas para una corta estancia bien cerca de la quinta avenida.

Cons:

No tiene muchos lujos y no ha nada en el rooftop pero por el precio es excelente.

2026-01-26 • via Nuitee
T
Tarcyla • family_with_children • br
7
Pros:

A localização é excelente. Esquina c a 5 av.
O quarto é espaçoso, boa piscina e ótima roupa de cama.

Cons:

O barulho que vem dos bares próximos é insuportável. Precisei pedir p mudar de quarto. Se vc ficar no lado que fica próximo aos bares, ferrou. Zero descanso

2026-01-26 • via Nuitee
M
Maria cristina • extended_group • it
7
2026-01-25 • via Nuitee
W
Wilberth Ramon • family_with_children • mx
9
2026-01-24 • via Nuitee
G
Gonzalo • family_with_children • co
9
Es bien hotel y la relación precio beneficio es buena
Pros:

La ubicación

Cons:

Faltó más aseo en las ventanas de los baños

2026-01-24 • via Nuitee
W
Waleed Rustom • family_with_children • ca
10
2026-01-23 • via Nuitee
M
Mas • family_with_children • jp
9
2026-01-22 • via Nuitee
K
Kamelia • family_with_children • fr
10
2026-01-21 • via Nuitee
S
Sandra • extended_group • mx
7
Agradable
Pros:

Nos gustó que la atención a resolver los problemas que tuvimos con el aire acondicionado y el ventilador fue rápido.

Cons:

Un poco la ubicación es céntrico pero si se escucha bastante la música, llegaron personas a las 3am y gritando a sus habitaciones.
Y que el wifi no llegará hasta la habitación, posiblemente unos repetidores de señal ayuden y en las duchas la presión del agua es bastante para algunos está bien pero ya hay ahorradores.

2026-01-19 • via Nuitee
J
Jackeline • family_with_children • co
4
Buena ubicación
Pros:

La ubicación, cerca a todo

Cons:

Dos toallas para una reserva de 4, instalaciones eléctricas en mal estado, olor a humedad

2026-01-19 • via Nuitee
O
Omar • family_with_children • us
9
2026-01-19 • via Nuitee
M
MARIANA • couple • br
8
2026-01-19 • via Nuitee