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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Room service
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Family rooms
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BBQ facilities
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Ironing service
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Packed lunches
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Currency exchange
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Shared lounge/TV area
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Shuttle service (additional charge)
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Grocery deliveries
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Key access
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Covered parking
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Secured parking
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
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Property Description
Convenient Location: Just 1.5 km from Chhatrapati Shivaji Terminus Railway Station.
Comfortable Stay: Rooms equipped with TV, air conditioning, and free toiletries.
Amenities: Shared lounge, ticket service, tour desk, and free parking available.
Experience the perfect blend of convenience and comfort at Hotel Al Moazin. Book now to enjoy a memorable stay with us!
Please inform Hotel Al Moazin in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 10 years old stay for Rs. 300 per person per night when using an existing bed.
Children from 9 years old to 17 years old stay for Rs. 300 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Hotel as a stand alone building is nice. If the parking was available and rooms little spacier would have been great!
Can't go till hotel with vehicle. Too crowded area and it doesn't have parking
Worst experience very bad and total waste of money…
Total wares
We found this hotel as an ideal place with very co operative staff, neat and clean rooms and value for money.
No breakfast was provided
Location is not the same which has been shown online
The location on page has been shown near Minara Masjid, however the hotel is app one km away from Minara Masjid going through stinky inner lanes
The room which was provided to me was having stinky smell which i complained to the staff, In reply they stated that the room was closed from some days
Complaint Regarding Hotel Booking Experience on 14th July 2024
I am writing to formally lodge a complaint regarding my recent hotel booking experience made via Booking.com.
On 14th July 2024, I booked a hotel for 1.5 days at a displayed charge of 2800 Rs. However, upon arrival, I was charged 2800 Rs for only one night. I was traveling with my family, and this discrepancy caused significant inconvenience.
Furthermore, the reception staff treated me very poorly during this time. Despite my attempts to discuss the matter, they were uncooperative and informed me that no discount would be provided. To make matters worse, at approximately 11:00 PM, the staff told me to find another hotel, reiterating that no discount would be given.
This experience left me feeling very distressed and dissatisfied. I had already made the payment but felt deeply uncomfortable and mistreated.
I request a thorough investigation into this matter and appropriate action to be taken to address the poor service and incorrect charges. I also seek a refund for the overcharged amount and compensation for the inconvenience caused.
Thank you for your attention to this matter.
What I didn't like about my experience:
Incorrect Charges: I booked the hotel for 1.5 days at a rate of 2800 Rs. but was charged the same amount for just one night. This was misleading and unfair.
Poor Treatment by Reception Staff: The staff at the reception were very uncooperative and spoke to me rudely. This was particularly distressing as I was with my family.
Lack of Discount or Compensation: Despite the inconvenience and the incorrect charges, the staff refused to offer any discount or compensation.
Inconvenience Late at Night: At approximately 11:00 PM, the staff suggested that I find another hotel, which was highly inconvenient and unprofessional.
These issues collectively made the experience very unpleasant and stressful for me and my family.
I hope you can address these concerns promptly and take the necessary actions to ensure such incidents do not occur in the future.
House keeping staff
Washroom toilet leaking and this cost very small room
It’s was great 👍
Not provided breakfast and drinking water
They says it is paid service not free service
Actual charges are less but booking.com charges are more
Less hotel charges. No lift very difficult to climb up
Nothing about the hotel that I can say I had liked it ...worst experience as it was too messy ,underwent construction,no privacy inside room ,no free breakfast 🥞 facility available, worstever experience till date ,walls having leakage, cupboard are too unhygienic,overall rating is -10/10
Staff is good
hotel renovation is going on
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