The Grand Hotel

Hotels
•
Britannia Hotels
6.6 (5361 reviews)
Happy Valley Road , Llandudno , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Packed lunches
Non-smoking throughout
Evening entertainment
Paid WiFi
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast value
Cons:
Cleanliness issues
Poor room quality
Inconvenient check-in process

Categories

Cleanliness
4.23
Several reviews indicate issues with cleanliness, including dirty rooms and bathrooms.
Service
8.21
While some reviews indicate staff were friendly, check-in was noted as a trouble area. Overall, service was satisfactory.
Location
8.75
Multiple reviews praised the hotel's location for its sea view and proximity to shops and attractions.
Room Quality
5.2
Several mentions of poor room conditions, including bad mattresses and non-functioning amenities.
Amenities
6.23
Amenities were not highlighted positively, with mixed comments about the facilities.
Value for Money
6.69
Mixed reviews on value, though some noted 'not worth the money' for their experiences.
Food and Beverage
7.24
Breakfast was mentioned positively, indicating good value, but few other reviews addressed food quality.
Overall Experience
6.21
Overall experience varied significantly among guests, with both positive and negative sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:51

Property Description

Prime Location

Located at the foot of the Great Orme, beside Llandudno Pier, The Grand Hotel offers a picturesque setting for your stay. With stunning sea views and just a 5-minute walk to Llandudno town centre, this hotel is the perfect choice for your getaway.

Entertainment and Dining

The Grand Hotel provides live entertainment in an elegant ballroom and offers a variety of dining options including a restaurant, bar, and coffee shop. Indulge in delicious cooked breakfasts, evening buffets, and snacks while enjoying the vibrant atmosphere of the hotel.

Leisure Facilities

Guests can unwind in the games room with a full-size snooker table and leather sofas, or take a stroll along Llandudno's sandy beach. For those looking to explore, Llandudno Golf Course and Snowdonia National Park are conveniently located nearby.

Book your stay at The Grand Hotel now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.6
Based on 5361 reviews
Cleanliness: 4.23
Service: 8.21
Location: 8.75
Room Quality: 5.2
Amenities: 6.23
Value for Money: 6.69
Food and Beverage: 7.24
Overall Experience: 6.21
C
Cathrine • couple • gb
9
Food was lovely
Pros:

The staff were lovely, really helpful. The food was good, as much or as little as you like.

Cons:

The bed was not even and very lumpy. Didn't sleep well. You took your life into your hands when you used the toilet. The seat didn't fit and moved.

2026-03-21 • via Nuitee
M
Molly • couple • gb
1
Cons:

The room was filthy. Blood stains and hairs on the bed, mould on shower curtain, the room was terrible dates, very very nosie hotel, the bed was not comfortable at all, I requested a room change as the room we were allocated clearly had not been cleaned and we were told there was no other rooms available I am severely disappointed as this was a last minute weekend away and we couldnt wait to grt home we ended up having to drive home for 3 hours at 4 am, ripped bed linen and the shower was freezing cold.

2026-03-21 • via Nuitee
T
Thompson • solo_traveller • gb
8
2026-03-21 • via Nuitee
M
morgan • couple • gb
3
Poor sleep
Pros:

My partner woke up in extraordinary pain due to the springs digging into her back. I had to assist her getting up off the bed.

Cons:

The mattress

2026-03-20 • via Nuitee
T
Thompson • solo_traveller • gb
8
2026-03-20 • via Nuitee
L
Lucy • couple • gb
3
Good view but not worth £69 for a dirty room
Pros:

I liked the entertainment and view

Cons:

My room was dirty and had ants everywhere I woke up with ant bites on my legs too they were crawling all over the side where the kettle was even tho there was no food,I also didn’t like how hot it was I tried turning the radiator down and it didn’t work the fan was just blowing hot air too there was also dirt all over the radiator and my white socks were filthy from the floor.

2026-03-20 • via Nuitee
J
James • couple • gb
7
Pros:

This iconic and period hotel still boasts a lot of its interior and exterior charm, all the staff are excellent and always willing to help!
Whether it's the management, reception, bar, dining, entertainment or the cleaning team!

Rooms have all you need, most beds I've had offer a comfortable night's sleep!

Keep up the good work!

It does seem to be getting back to its old quality after a number of years of neglect!

Cons:

I feel it could do with a little more love on the exterior and updating within the bedrooms!

2026-03-20 • via Nuitee
E
Erika • couple • gb
9
2026-03-19 • via Nuitee
M
Mitchell • couple • gb
6
Pros:

Location and staff great

Cons:

Paid for a sea view room and didn't get it a member of staff then knocked on our door at 11.30pm saying someone with the same name is trying to check in

2026-03-19 • via Nuitee
W
Wyn • solo_traveller • gb
6
it was conveniennt for the theatre. able to watch the rugby on the large screen tv. met expectati
Pros:

location relative cost

Cons:

shabbiness

2026-03-19 • via Nuitee
G
Gosia • couple • gb
5
So so
Pros:

The location

Cons:

The room only had one plug with tv plugged into it. It’s not enough when two people want to charge their phones iPads etc and watch tv. The room was dark because where it was. It was also very dated and the cleaning staff wouldn’t clean or even ask to clean it for the duration of the stay. Cafe downstairs was closed for the most of the day.

2026-03-19 • via Nuitee
P
Perry • couple • gb
5
2026-03-18 • via Nuitee
E
Edwards • couple • gb
5
2026-03-17 • via Nuitee
J
jeff • couple • gb
5
Pros:

staff very helpful

Cons:

breakfast was awful

2026-03-17 • via Nuitee
C
Close • family_with_children • gb
3
Pros:

Entertainment good for my elderly mother but started bit late

Cons:

Kettle broke balcony doors not shutting properly freezing and clothes were damp putting them on next day bedding damp of a night

2026-03-17 • via Nuitee
P
Pauline • family_with_children • gb
8
2026-03-17 • via Nuitee
M
Mark • family_with_children • gb
10
2026-03-16 • via Nuitee
H
Hibbert • solo_traveller • gb
1
Pros:

Good location

Cons:

The hotel is in need of a major renovation had water coming through the ceiling stains on the chair and carpet not a nice experience even in a budget hotel

2026-03-16 • via Nuitee
P
Peter • couple • gb
7
2026-03-16 • via Nuitee
P
Pete Greevy • couple • gb
7
2026-03-16 • via Nuitee