The Grand Hotel

Hotels
Britannia Hotels
6.6 (5892 reviews)
Happy Valley Road , Llandudno , gb

Children allowed
Pets allowed

Facilities

WiFi available
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
Bar
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast value
Cons:
Cleanliness issues
Poor room quality
Inconvenient check-in process

Categories

Cleanliness
4.23
Several reviews indicate issues with cleanliness, including dirty rooms and bathrooms.
Service
8.21
While some reviews indicate staff were friendly, check-in was noted as a trouble area. Overall, service was satisfactory.
Location
8.75
Multiple reviews praised the hotel's location for its sea view and proximity to shops and attractions.
Room Quality
5.2
Several mentions of poor room conditions, including bad mattresses and non-functioning amenities.
Amenities
6.23
Amenities were not highlighted positively, with mixed comments about the facilities.
Value for Money
6.69
Mixed reviews on value, though some noted 'not worth the money' for their experiences.
Food and Beverage
7.24
Breakfast was mentioned positively, indicating good value, but few other reviews addressed food quality.
Overall Experience
6.21
Overall experience varied significantly among guests, with both positive and negative sentiments expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:51

Property Description

Prime Location

Located at the foot of the Great Orme, beside Llandudno Pier, The Grand Hotel offers a picturesque setting for your stay. With stunning sea views and just a 5-minute walk to Llandudno town centre, this hotel is the perfect choice for your getaway.

Entertainment and Dining

The Grand Hotel provides live entertainment in an elegant ballroom and offers a variety of dining options including a restaurant, bar, and coffee shop. Indulge in delicious cooked breakfasts, evening buffets, and snacks while enjoying the vibrant atmosphere of the hotel.

Leisure Facilities

Guests can unwind in the games room with a full-size snooker table and leather sofas, or take a stroll along Llandudno's sandy beach. For those looking to explore, Llandudno Golf Course and Snowdonia National Park are conveniently located nearby.

Book your stay at The Grand Hotel now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.6
Based on 5892 reviews
Cleanliness: 4.23
Service: 8.21
Location: 8.75
Room Quality: 5.2
Amenities: 6.23
Value for Money: 6.69
Food and Beverage: 7.24
Overall Experience: 6.21
M
Mark solo_traveller gb
8
Pros:

I've stayed here quite a few times but this time they have really upped their game with the entertainment fun all day and night food was nice and the staff were friendly room was nice and clean

Cons:

The only downside was the toilets by main reception and bar were really dirty I told a member of staff and that there was no toilet roll in most cubicles but they didn't clean or replace the toilet roll so I had to keep going to my room for the toilet

2026-07-04 via Nuitee
J
Jones solo_traveller gb
10
2026-07-04 via Nuitee
C
carol solo_traveller gb
7
Pros:

The position we had a lovley sea veiw

Cons:

The bathroom the shower was far too small we had booked a room with a bath but didn't get one

2026-07-04 via Nuitee
J
Jean couple gb
5
Deeply disappointing in every way, apart from the view from our tiny window, for which we paid £169.
Pros:

Location. Beautifully sited on the pier overlooking the sea.

Cons:

The room was small and old fashioned. The windows were tiny and barely opened. The fittings were dated. The bathroom was very dated. The towel rail could not be turned off despite the heat wave. We were not supplied with enough towels, and only one pillow each.
The décor in the room and throughout the whole hotel was finished to a very poor standard, with exposed plaster and pipes, holes in the walls and unfinished and peeling paint work. It was generally awful.
The bedroom had a "Premiere" badge on the front of the door but certainly did not reflect that accolade.
The long queues at breakfast were unacceptable. The drinks counters were dirty and full of uncleared spillages. The timing of 0730 to 900 was far too short, especially for a weekend. The hot food servery dishes were contaminated by over spills from other dishes, making them completely unsuitable for vegetarians. There was no orange juice! I had to ask for it.
There was a National Triathlon taking place on the Sunday of our stay, which closed every road around the hotel and made things difficult and very inconvenient. We had to park over a mile away, for example. The hotel failed to advise us of thi on booking. Had they done so, we would not have chosen those dates.
I stayed at the Grand regularly in the 1970s and 80s, during what could be said to have been be the hotel's "heyday". I was genuinely shocked and saddened by its unquestionable dilapidation, both inside and outside, although the prices do not reflect this fact.
It is clear that the current owners have no interest in restoring this hotel to anything resembling even a remotely acceptable standard, let alone to the standard which its name and illustrious past imply. I shall not be returning.

2026-07-03 via Nuitee
S
Sarah solo_traveller gb
10
2026-07-03 via Nuitee
T
Tiffany family_with_children us
4
Appalling facilities and hotel but amimation team and evening entertainment very good
Pros:

Entertainment team and the night time shows were brilliant. Staff are great, so is bingo and the games!

Cons:

Rooms are appalling. Beyond bad, arguably the worst we’ve ever stayed in. Nothing grand about what was once an amazing hotel.
Food was diabolical and even the staff knew it was.
Bathrooms were shocking, tiny and not clean.
Rooms not cleaned effectively.

2026-07-02 via Nuitee
J
John solo_traveller gb
5
internet connection was dreadful..................worst ever anywhere
2026-07-01 via Nuitee
J
janice couple gb
8
Brilliant views would have loved to have a room with a balcony
Pros:

Sea view

Cons:

Nothing

2026-07-01 via Nuitee
H
Handy solo_traveller gb
7
2026-07-01 via Nuitee
P
Peter couple gb
3
Terrible - unclean, hotel in a real mess. Food was dispicable
Pros:

Not much - poor overall experience

Cons:

The room was shabby and in need of renovation. Overpriced. The evening food was disgusting, however breakfast was passable. No secure luggage storage. Carts and carts of dirty lundry in the corridors for days on end.

2026-07-01 via Nuitee
B
Barclay solo_traveller gb
8
2026-07-01 via Nuitee
P
Paul couple gb
8
Pros:

Loved location, staff where amazing great place to stay

2026-06-30 via Nuitee
W
William couple gb
10
Pros:

Does what it says on the tin

2026-06-30 via Nuitee
D
Dave solo_traveller gb
9
2026-06-29 via Nuitee
J
Joshua couple gb
6
2026-06-29 via Nuitee
S
Sean solo_traveller gb
1
Rubbish
Pros:

Scruffy

Cons:

Everything

2026-06-29 via Nuitee
N
Natalie solo_traveller gb
3
Wouldn’t stay again
Pros:

Good location and friendly staff

Cons:

Very expensive for a tiny room and very dirty

2026-06-29 via Nuitee
M
Midgley solo_traveller gb
9
Pros:

The view.

Cons:

Reception staff not up to there job..

2026-06-29 via Nuitee
B
barlow solo_traveller gb
10
Pros:

Me and my two daughters loved that it had a balcony with a beautiful view 😍

Cons:

That we had to cut the holiday short due to a bereavement in the family 😢

2026-06-28 via Nuitee
R
Richard solo_traveller gb
5
Because you double booked me my stay was ruined
Pros:

It was available after booking.com double booked me, rate that

Cons:

The fact that, because you double booked me, it was the only option

2026-06-28 via Nuitee