Platinum Service Suites KLCC

Hotels
•
Independent
7 (1329 reviews)
1020 Jalan Sultan Ismail, Kuala Lumpur, 50250 , Kuala Lumpur , MY
60-11-23376318

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Facilities

Fitness facilities
Free WiFi
Terrace
Garden
Luggage storage
Sauna
Concierge service
Elevator
Fitness facilities
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Good location
Nice pool
Cons:
Poor cleanliness
Unprofessional service

Categories

Cleanliness
4.58
Multiple reviews indicate significant issues with hygiene and cleanliness, such as mold in the shower and dirty bedding.
Service
7.05
The service was described as very poor with multiple complaints about unprofessional staff and inadequate responses to requests.
Location
9.09
Location is frequently noted as good, with many positive remarks regarding nearby attractions.
Room Quality
6.54
Room quality received mixed feedback with mentions of room size and maintenance issues.
Amenities
7.57
Amenities such as the pool are generally rated positively, though there are some mentions of issues with kitchen equipment.
Value for Money
8.03
Some reviews indicate good value for location, but issues with cleanliness affect the overall perception.
Food and Beverage
5.58
Breakfast was a recurring issue, with reports of it not being included when promised.
Overall Experience
7.55
General sentiment reflects a balance of pros and cons leading to an average overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:26

Property Description

Recreational Amenities
Indulge in the outdoor pool, sauna, and fitness center for a rejuvenating experience.

Dining Options
Savor delicious meals at the on-site restaurant or enjoy snacks at the coffee shop. Don't miss out on the 24-hour room service and unwind at the bar or poolside bar.

Convenient Features
Benefit from complimentary Wi-Fi, concierge services, and onsite amenities such as a business center, laundry services, and free self-parking.

Experience luxury and comfort at Platinum Service Suites KLCC. Book now for a memorable stay in Kuala Lumpur!

Important information:

  • Pool access available from 10:00 AM to 10:00 PM.
  • The property is professionally cleaned.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • Health & Safety

    Property uses a professional cleaning service

  • Payment

    Cash deposit required

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7
Based on 1329 reviews
Cleanliness: 4.58
Service: 7.05
Location: 9.09
Room Quality: 6.54
Amenities: 7.57
Value for Money: 8.03
Food and Beverage: 5.58
Overall Experience: 7.55
S
Saras • family_with_children • my
7
2026-02-13 • via Nuitee
A
Aleksandra • solo_traveller • pl
8
Pros:

Bardzo dobra lokalizacja, apartament bardzo duży, przestronny, fajny basen na ostatnim piętrze, klimatyzowany, czysty, zadbany budynek.

Cons:

Zimna woda pod prysznicem, gospodarze mogliby zadbać o większą czystość w łazience.

2026-02-11 • via Nuitee
S
SIARHEI • couple • by
8
2026-02-10 • via Nuitee
S
Sagnick • family_with_children • au
1
wouldn't recommend to any one. there are better options around there at the same price point
Cons:

the place was very different from the photos. for example, actually there was no tv while it was on the photos. the place looked run down.
the view from the pool is blocked by buildings, and you don't get a good view of Petronas.

2026-02-10 • via Nuitee
M
Mahery • solo_traveller • mg
1
2026-01-31 • via Nuitee
P
Piotr • family_with_children • pl
6
Pros:

Lokalizacja, basen

Cons:

Czystość w szafie brudne zapomniane ubrania, brak ciepłej wody w umywalkach, prowizoryczny prysznic, słabe wifi, długie czekanie na windę

2026-01-30 • via Nuitee
I
Iddris • couple • my
10
2026-01-29 • via Nuitee
A
Aatif Khan • family_with_children • pk
8
2026-01-26 • via Nuitee
A
Aatif Khan • family_with_children • pk
8
2026-01-26 • via Nuitee
K
Krisztina • family_with_children • hu
9
Központi elhelyezkedés.
Pros:

Telefonon kellett felhívni egy illetőt, aki azután odaadta a kulcsokat és megmutatta a lakást.

2026-01-20 • via Nuitee
S
Stephanie Dian • family_with_children • au
7
We were waiting very long time to check in
Pros:

Location

Cons:

The staff

2026-01-20 • via Nuitee
S
Suthida • family_with_children • th
8
Pros:

ห้องพักใหญ่ กว้างขวาง

Cons:

ไม่สามารถติดต่อผู้ดูแลห้องพักได้ ต้องรอจนกว่า 15.0

2026-01-20 • via Nuitee
A
Aminath • extended_group • mv
10
2026-01-19 • via Nuitee
M
Muhd • extended_group • my
10
Pros:

Location

2026-01-19 • via Nuitee
D
Diana • couple • kz
10
2026-01-19 • via Nuitee
E
Eski • family_with_children • jp
10
2026-01-19 • via Nuitee
S
Shaffaan • family_with_children • mv
10
2026-01-19 • via Nuitee
S
Saadhi • family_with_children • lk
9
It was a great stay for our family at Sidemen Suites, and we would love to stay again. Thank you !
Pros:

Pool and the gym was great. Suites location was excellent and we enjoyed every bit of our stay.

2026-01-19 • via Nuitee
M
Mohd Riduwan • family_with_children • my
2
Pros:

location is good

Cons:

The service was disappointing. Several key amenities were not functioning properly during my stay, which impacted my experience.

The bathroom lamp was not working upon arrival. Housekeeping fixed it, but it was a late response.

The washing machine was out of order. A technician was promised but never showed up, even by the time I checked out.

The bathroom door lock was broken.

An iron was not supplied as requested. I was told a housekeeping would bring it, but it also never arrived.

2026-01-19 • via Nuitee
M
Mo • family_with_children • au
6
I would rate 5/10 for this place.
Pros:

Location & the pool for the kids

Cons:

Old rooms it requires attention & fixing, the host wasn’t reachable easily.

2026-01-16 • via Nuitee