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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Pets allowed
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Adult only
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Outdoor furniture
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Fruits
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Shallow end
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Pet bowls
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Pet basket
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Visual aids: Braille
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Scuba diving on site
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Snorkeling on site
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free pool cabanas
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Art gallery on site
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Garage
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Swimming nearby
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Beach toys
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Rooftop garden
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Pool toys
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodations
Thompson Playa del Carmen offers stylish rooms with modern amenities such as flat-screen TVs, air conditioning, and plush bathrobes, ensuring a comfortable stay for all guests.
Exciting Activities
Guests can partake in a variety of activities including snorkeling, windsurfing, and Tequila or Mezcal tasting, providing a fun and memorable experience during their stay at the hotel.
Convenient Services
With free WiFi, bike and car hire options, and daily bottled water, Thompson Playa del Carmen ensures that guests have everything they need for a seamless and enjoyable vacation.
Experience luxury, excitement, and convenience all in one place at Thompson Playa del Carmen. Book now for an unforgettable stay!
Please note: When booking more than 5 rooms, different policies and additional supplements may apply.
A service charge of 10.00% is not included and must be paid at check in.
Lifestyle Fee (Resort Fee) includes the following per day:
Free Bike Rental: 7:00 AM to 6:00 PM *Subject to availability
Unlimited WI-FI: High speed
30% Off on access to The Frida Kahlo Museum.*Does not apply in the Gift Shop
Tequila Tastings: Everyday 6:00 PM
Mexico, Canada & USA Free Calls *Cell phone calls not included
15% Off at Dinner at our restaurants UMI and C Grill. Presenting coupon. Valid only 1 coupon per stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed. Charges may be applicable.
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Parking
Public parking is possible at a location nearby (reservation is needed) and costs USD 15 per day.
Location
Guest Reviews
Excelente ubicación! En el corazón del centro de Playa del Carmen, estaba cerca de todo para moverse a pie.
La limpieza excelente.
La habitación súper cómoda, amplia.
Las camas cómodas, las almohadas también!
El roof top Divino!!!!
Super recomiendo
החדרים נחמדים ונקיים, הצוות והשירות טעון שיפור. אין רום סרוויס אחרי 6PM
שירות וצוות נוראי
The rooms were big
Staff at the reception was nit very nice
The pictures are photoshoped you dont have a view on the sea if you are on first floor (only two floors)
You have a view on an ither building so the balcony was of no use
The rooms
N/a
Location was good and food at hotel was also good.
Rooms aren't very well soundproofed, had to move rooms due to noise from outside.
Très agréablement surpris ! C’était parfait !
موقع الفندق ممتاز ومساحة الغرفه رائعة والسرير مريح جداً
رائحة الغرفه سيئة ويوجد موسيقى في ممرات الفندق جداً مزعجة وكذلك يوجد موسيقى عاليه جدا في فالخارج، وكذلك خدمة صف السيارات جداً سيئه لايوجد تعاون ابدا يجب عليك ان تذهب بنفسك لتطلب من احد اخذ سيارتك
Very nice decor, nice rooftop and pool. Staff was nice, centrally located at the 5th avenue close to all restaurants and stores.
Also location in my lowlights, as restaurants and bars nearby are open until 3-4am, during the nights it is very loud.
Ménage mal fait, affaires des clients précédent dans les placards, pas un mot d’anglais à la réception, aucun service d’aide
Good location and one very helpful member of staff - the porter Pablo.
Breakfasts very over priced and poor value with bad service - pool area terrible with bad service and very loud music. Uninterested reception staff.
La ubicación del hotel es muy buena en playa del Carmen. Es un hotel con algunos años que antes era el Thompson y tiene algunos detalles de calidad y otros de no tanta calidad... La piscina del hotel es muy bonita en el ROOF TOP pero el agua es fria.
La ubicación junto a todos los antros con música a todo volumen hasta las 2 am complica el descanso profundo. Hubiera sido bueno tener cristales dobles con sello de gas y puertas herméticas para la terraza. El servicio de alberca es muy malo y el cobrar por utilizar las "cabañas" a los huéspedes me parece de muy mal gusto. También me parece muy triste que si uno pide una bebida (GIN TONIC ) llegue la mesera Karen con una bebida con agua con gas y no TONICA porque no tienen... Mejor no ofrecer bebidas si no saben o no quieren atender a un cliente.
De kamers waren goed
Geluidsoverlast tot diep in de nacht
Location
Cleanliness and some staff
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