Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty rooms
Poor breakfast quality

Categories

Cleanliness
6.35
Complaints about dirty rooms and a generally unkempt hotel.
Service
9.35
Some staff were kind but not trained well; overall service standards were acceptable.
Location
9.85
Great location within walking distance to sites.
Room Quality
7.85
Rooms are old and require repairs; complaints of hot temperatures and noise.
Amenities
7.35
Limited amenities and complaints about the absence of housekeeping.
Value for Money
6.85
Not worth the price based on condition and service issues.
Food and Beverage
7.35
Breakfast was poor and not up to previous standards.
Overall Experience
9.85
A mixed experience with highlights in location and helpful staff but significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 18:06

Property Description

Luxurious Accommodation
Best Western Plus Astana Hotel, located on the vibrant Dostyk Avenue in central Astana, offers free WiFi and a variety of dining options at the on-site restaurant. Each air-conditioned room is elegantly furnished with a flat-screen TV, minibar, safe, and tea/coffee facilities. Guests can unwind in rooms with a cozy seating area and enjoy the convenience of a private bathroom with premium amenities.

Convenience and Services
Experience top-notch service with a 24-hour front desk, concierge assistance, and on-site shops at your disposal. Whether for business or leisure, the Best Western Plus Astana Hotel ensures a comfortable and hassle-free stay for all guests.

Prime Location
Explore nearby attractions like the iconic Bayterek Monument and Nurzhol Boulevard within walking distance. With Astana International Airport just 14 km away, convenience and accessibility are guaranteed. Book your stay now at Best Western Plus Astana Hotel for a memorable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 1995 reviews
Cleanliness: 6.35
Service: 9.35
Location: 9.85
Room Quality: 7.85
Amenities: 7.35
Value for Money: 6.85
Food and Beverage: 7.35
Overall Experience: 9.85
A
Anastasiya • solo_traveller • by
10
2026-08-28 • via Nuitee
N
Nadmidtseren • extended_group • mn
7
2026-08-28 • via Nuitee
M
Mustafa • solo_traveller • tr
9
2026-08-27 • via Nuitee
O
Olivier • solo_traveller • fr
10
2026-08-26 • via Nuitee
M
Myla Tolentino • solo_traveller • ph
8
Pros:

Prime location. Near key tourists attraction sites.
You can just ride an LRT to and from the airport.
Very affordable price with respect to it's location.
Hotel staffs are friendly and pleasant.

Cons:

Breakfast room has very few tables are available with respect to the # of guests.
Wood parquet in the room needs polishing.
Carpet needs deep cleaning.

2026-08-25 • via Nuitee
L
Lada • family_with_children • cz
9
A quiet hotel close to the Baiterek Tower and the Presidential Palace. You will need to use transpor
2026-08-25 • via Nuitee
F
Fabio • solo_traveller • it
8
Ottima posizione e camera spaziosa
Pros:

Posizione centralissima e camere molte spaziose.

Cons:

Il lavandino del bagno era otturato.

2026-08-24 • via Nuitee
Y
Yevgeniy • couple • kz
9
Pros:

Всё понравилось. Завтрак супер.

2026-08-24 • via Nuitee
A
Altynay • extended_group • kz
10
2026-08-24 • via Nuitee
I
Iskandar • solo_traveller • uz
10
2026-08-24 • via Nuitee
J
Jiyenbayev • solo_traveller • kz
8
Pros:

Отель с отличной локацией. Цены недорогие и соответствующее качество. Всё удобства имеются.

Cons:

Староватая фурнитура. Завтрак слабоват.

2026-08-23 • via Nuitee
V
V • couple • de
8
2026-08-22 • via Nuitee
Y
Yusuf • couple • tr
5
2026-08-21 • via Nuitee
W
Waldemar • couple • de
6
2026-08-20 • via Nuitee
G
Guido • couple • it
8
molto centrale e comodo
Pros:

la cortesia

Cons:

esterno da pulire in pochino

2026-08-19 • via Nuitee
Галия • couple • kz
8
Отзыв В целом гостиницей осталась довольна: всё хорошо, чисто и комфортно. Единственное замечание — завтрак. Выбор блюд
Cons:

Отзыв

В целом гостиницей осталась довольна: всё хорошо, чисто и комфортно. Единственное замечание — завтрак. Выбор блюд небольшой, и когда что-то заканчивается, хотелось бы, чтобы блюда своевременно пополняли. Надеюсь, в будущем этот момент улучшат. В остальном всё понравилось!

2026-08-19 • via Nuitee
Галия • couple • kz
10
Pros:

В целом гостиницей осталась довольна: всё хорошо, чисто и комфортно. Единственное замечание — завтрак. Выбор блюд небольшой, и когда что-то заканчивается, хотелось бы, чтобы блюда своевременно пополняли. Надеюсь, в будущем этот момент улучшат. В остальном всё понравилось!

2026-08-19 • via Nuitee
M
Malika • solo_traveller • kz
1
2026-08-19 • via Nuitee
J
Julia • family_with_children • dk
7
Неплохое соотношение цена - качество
Pros:

Очень удобное местоположение - рядом поющие фонтаны, неподалёку Байтерек. Завтраки скромные, но все необходимое есть. Неплохое соотношение цена- качество

Cons:

Номера уж очень уставшие, требуют ремонта. Завтраки могли быть поразнообразнее.

2026-08-18 • via Nuitee
W
Witold • couple • pl
9
2026-08-18 • via Nuitee