The Ivory Hotel

Hotels
8.1 (263 reviews)
Mpaka Road , Nairobi , ke

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Non-smoking throughout
Sanitized tableware & silverware
Delivered food - securely covered
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Friendly staff
Good value for money
Clean and modern facilities
Cons:
Cleanliness issues
Noisy rooms
Food quality varies

Categories

Cleanliness
7.43
There were mentions of cleanliness issues like dirt on the floor and damaged items in the bathroom.
Service
8.9
Numerous reviews praised the staff as very kind, helpful, and attentive.
Location
8.44
The location received positive mentions, being described as convenient and not too far from shops.
Room Quality
7.89
Rooms were generally praised for being modern and spacious, but some needed maintenance.
Amenities
8.42
The hotel offers modern facilities, although outdoor spaces were mentioned as lacking.
Value for Money
8.38
Guests found the hotel to provide good value for the price paid.
Food and Beverage
7.43
There were mixed reviews about the food quality, with some dishes not meeting expectations.
Overall Experience
7.9
Overall, guests had a pleasant stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 03:30

Property Description

Convenient Location
Situated near Nairobi National Museum and other key attractions, The Ivory Hotel offers easy access to the best of the city.

Comfortable Accommodation
Guests can enjoy free WiFi, room service, and a 24-hour front desk, ensuring a seamless stay at The Ivory Hotel.

Delicious Dining Options
Whether it's a buffet, à la carte, or continental breakfast, guests can indulge in a variety of delicious dining options during their stay.

To experience convenience, comfort, and culinary delights, book your stay at The Ivory Hotel now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

8.1
Based on 263 reviews
Cleanliness: 7.43
Service: 8.9
Location: 8.44
Room Quality: 7.89
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 7.43
Overall Experience: 7.9
G
Gtadeos • solo_traveller • et
10
2026-03-30 • via Nuitee
B
Balhis92 • family_with_children • cz
5
2026-03-28 • via Nuitee
C
Christ • solo_traveller • cd
4
Boff
Pros:

La chambre étais un deux lit pendant que j’avais demandé un lit simple . Entrain ver minuit j’ai constaté que les fenêtres etai rester ouverte et donc plein de moustique. Bref j’ai été déçus il n’y a pas demandé frigo

Cons:

La chambre étais un deux lit pendant que j’avais demandé un lit simple . Entrain ver minuit j’ai constaté que les fenêtres etai rester ouverte et donc plein de moustique. Bref j’ai été déçus il n’y a pas demandé frigo

2026-03-28 • via Nuitee
F
Feldt • family_with_children • se
8
Pros:

Väldigt trevlig personal. Trots en felbokning så fick jag dagar tillgodo, bra service allt igenom

2026-03-27 • via Nuitee
J
Joanna Cristine • solo_traveller • pe
8
Bueno
Pros:

Muy bueno

Cons:

Todo bien

2026-03-21 • via Nuitee
A
Asmarino • solo_traveller • us
9
Everyone that works there are good people. Very welcoming
Pros:

Breakfast was okay!

Cons:

No shuttle services

2026-03-16 • via Nuitee
B
Bart • couple • nl
8
2026-03-12 • via Nuitee
G
gilbert • solo_traveller • fr
9
2026-03-10 • via Nuitee
F
Filomena • extended_group • it
8
Buono
Pros:

Ottima posizione non pericoloso uscire dall'albergo con centri commerciali vicini. Colazione media senza dolci ma passabile. Nel contesto buono con personale gentile

Cons:

La colazione da migliorare senza dolci

2026-03-07 • via Nuitee
F
Faisal • solo_traveller • ug
9
Pros:

Location

2026-03-06 • via Nuitee
S
Saikou • solo_traveller • gm
9
Pros:

The general outlook and healthy condition

Cons:

Nothing

2026-03-02 • via Nuitee
J
jude kirby • couple • au
8
Keep doing very well, and thank you for looking after us.
Pros:

It’s very convenient and staff are amazing. They were also giving us the security tips. Security guards are very helpful. We will miss the place and the staff

2026-03-02 • via Nuitee
A
Andre • couple • za
10
Great staff who showed meaningful interest and served with kindness. A safe haven.
Pros:

The clean, spacious interiors were welcoming and relaxing.

2026-02-26 • via Nuitee
P
Peggy • family_with_children • ae
10
2026-02-25 • via Nuitee
M
MARIO • couple • it
5
Lo sconsiglio
Pros:

Staff accogliente; servizio bar e breakfast inesistente
Posizione veramente brutta

2026-02-25 • via Nuitee
J
Jedidah • solo_traveller • zw
6
Fair
Pros:

Easy access to places I needed to be.

Cons:

The suites have no cozy vibe. It’s like putting the bed in an office. Rags and some other accessories could bring warmth to the room.

2026-02-24 • via Nuitee
L
Lemayian • solo_traveller • ke
10
9/10
Pros:

Great place

Cons:

No alcohol bar but great besides that

2026-02-09 • via Nuitee
S
Sarah • solo_traveller • nz
10
Pros:

I stayed here three times in one long African trip. The staff were fantastic. Very clean and professionally run. Thank you so much. Bed excellent. Rooms are properly sound proof. Great water pressure in the shower.

2026-02-08 • via Nuitee
K
Khuzeima • solo_traveller • ke
9
2026-01-31 • via Nuitee
D
Damalie • solo_traveller • de
8
I really enjoyed my stay and am looking forward to returning. I 100% recommend this hotel to other g
Pros:

I really liked the staff—they are very friendly and treat you like a queen or king, exactly as a customer deserves. They made sure I felt satisfied with all the services. Peter worked on everything that didn’t go well during my stay. The owner is lucky to have such an amazing team: Kennedy, Peter, Angela, Herbert, and the staff who cleaned our rooms (unfortunately, I never got their names). You all truly deserve the best. I sincerely appreciated your efforts.

The rooms are very spacious, and the hotel is conveniently located not far from the city center. The food was delicious, and I especially enjoyed dining at the hotel’s restaurant. It also has helpful facilities like a pharmacy, which came in handy when I needed medicine. The manager was also very kind, helping me receive money through his phone multiple times, as I didn’t have M-Pesa (mobile transaction service). I really appreciated this.

In general, all the staff genuinely want their customers to feel satisfied. Thank you all. Asante sana! I look forward to recommending this hotel to others and to returning in the future.

Cons:

I also have a few suggestions that could make the stay even better:

It would be great to have more breakfast options available in the buffet, such as salads or avocado. While it is possible to order these items separately, having them readily available would save extra effort for the staff and be more convenient for guests.

The lobby is not very accommodating for guests using laptops. A designated table or area for laptop use in the lobby would be very helpful. Working from the restaurant is fine since it’s not congested, but having a dedicated space in the lobby would be even better.

My first room had a door through which I could hear my neighbor talking on the phone, which disturbed my sleep. Soundproof doors would be a valuable improvement.

These are minor suggestions, but overall my experience was wonderful thanks to the amazing staff and facilities.

2026-01-26 • via Nuitee