Hilton Garden Inn Walnut Creek

Hotels
•
Hilton Garden Inn
7.9 (40 reviews)
490 Lawrence Way , Walnut Creek , us

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Facilities

Fitness facilities (surcharge)
Swimming pool
Facilities for disabled guests
Front desk (limited hours)
Access to nearby indoor pool
Fitness facilities (surcharge)
Reception hall
Swimming nearby

Review Highlights

Pros:
Cleanliness
Friendly staff
Good location
Comfortable rooms
Cons:
Noise from freeway
Intermittent service
High breakfast cost
Parking issues

Categories

Cleanliness
8.58
Overall cleanliness is praised, noting the hotel is new and well-maintained.
Service
7.55
Service quality is noted to be variable, with some reports of rudeness from staff.
Location
8.09
Location is convenient with good access to BART, but proximity to the freeway impacts noise.
Room Quality
7.54
Rooms are new and comfortable; however, issues like a non-functioning TV and noise are mentioned.
Amenities
7.57
Amenities available, but specific issues like intermittent coffee maker noted.
Value for Money
7.83
Pricing is competitive; some complaints about parking fees and breakfast costs.
Food and Beverage
8.08
Breakfast received positive feedback, though breakfast costs were criticized.
Overall Experience
7.95
Most experiences were positive, despite some minor glitches and complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 16:28

Property Description

Convenient Location
Ideally located within close proximity to popular attractions such as University of California Berkeley and Paramount Theater.

Exceptional Service
Enjoy the convenience of a 24-hour front desk and attentive staff ensuring a comfortable stay.

Nearby Landmarks
Explore nearby landmarks such as Grand Lake Theater, Oakland Convention Center, and Fox Theater Oakland during your stay.

Experience comfort and convenience at Hilton Garden Inn Walnut Creek. Book your stay now to enjoy these fantastic amenities and more.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 40 reviews
Cleanliness: 8.58
Service: 7.55
Location: 8.09
Room Quality: 7.54
Amenities: 7.57
Value for Money: 7.83
Food and Beverage: 8.08
Overall Experience: 7.95
K
Kimberly • couple • us
10
Pros:

Loved everything about it. I don’t have a single complaint!

2026-02-12 • via Nuitee
M
Martha • couple • us
8
2026-01-25 • via Nuitee
G
Gita • extended_group • us
9
Will go back again as my second choice.
Pros:

Very clean and comfortable beddings. Cotton sheets.

Cons:

Did not have complimentary breakfast

2026-01-20 • via Nuitee
P
Peter • family_with_children • us
8
Afterall It was More than Good.
Pros:

The room and Bathroom were Very Clean. Very Comfortable Bed

Cons:

Noise. It is next to the Freeway.

2026-01-19 • via Nuitee
K
Kathryn • couple • us
10
Very relaxing
Pros:

The staff was very helpful, room clean and quiet.

2026-01-19 • via Nuitee
G
Guy • couple • us
8
Very good
Pros:

The breakfast was lovely and the staff were friendly and polite.

Cons:

Nothing really except the humming of the air conditioning unit. It wasn't that bad.

2026-01-19 • via Nuitee
J
JUSTINE • extended_group • us
10
Great location near a lot of great restaurants. Nice, clean and safe
2026-01-19 • via Nuitee
M
Mike • couple • us
8
2026-01-19 • via Nuitee
D
Dominique • extended_group • us
10
2026-01-19 • via Nuitee
L
Leila • solo_traveller • us
10
2026-01-12 • via Nuitee
P
Peter • family_with_children • us
10
2026-01-06 • via Nuitee
J
jeffrey • family_with_children • us
10
2025-12-28 • via Nuitee
M
monterey • extended_group • us
10
2025-12-03 • via Nuitee
T
Tim • family_with_children • us
8
2025-12-02 • via Nuitee
K
Kidd • solo_traveller • us
8
2025-11-17 • via Nuitee
K
Kidd • solo_traveller • us
6
Satisfactory
Pros:

Nothing

Cons:

Too much rules

2025-10-21 • via Nuitee
J
James • solo_traveller • us
8
Good. May repeat
Pros:

Modern, clean, and good location

Cons:

They are sparse on staffing. It seems it’s only one person running the coffee and breakfast areas and it can be really slow service because of that.

Their WiFi blows. A lot of outages and slow connections both times I have visited

2025-10-12 • via Nuitee
S
SHEREMY • couple • us
9
2025-09-15 • via Nuitee
L
Lisa • family_with_children • us
10
2025-09-13 • via Nuitee
O
Ovie • couple • us
8
A comfortable stay with a few minor glitches
Pros:

It's a very new hotel so everything was is excellent order, very clean, and quiet. We used BART a couple of times and its proximity to the BART station is good. We didn't want room service during our stay, but each morning the staff would ask us if we wanted clean towels, etc. While we declined, we appreciated their proactive interest in providing service to us.

Cons:

We felt the breakfast cost was too high so we ate elsewhere. Our west faceing room overlooked the car dealership and freeways next door, so not very attractive (although this did not really bother us). Our TV did not work properly (it kept glitching and voices did not match the speaker's mouths) and we let them know upon leaving. We didn't watch TV much anyway, so the problem wasn't terrible for us. We weren't thrilled with the $10/day parking, especially since the lot was 80% empty during our stay. On the other hand, we were driving an EV and having slow chargers available for overnight charging was great. We only saw one other vehicle using them during our 5 days. One of the LED light strips in the mirror over the bathroom sink was not functioning properly. It didn't impact our feelings about the stay, but we did mention it to the staff upon our departure. Overall, it was a positive experience and priced competitively for the area. We would stay here again.

2025-09-10 • via Nuitee