SJ SUITES HOTEL

Hotels
7.8 (926 reviews)
Fortaleza #253 , San Juan , pr

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Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Non-smoking throughout
Shared lounge/TV area
Concierge service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Location
Comfortable beds
Friendly staff
Cons:
Cleanliness issues
Small rooms
Limited amenities

Categories

Cleanliness
7.08
Several comments noted issues with cleanliness, such as the carpet being disgusting and leftovers from previous guests.
Service
9.05
Most reviews highlighted friendly staff and accommodating service, though there were some issues with getting rooms ready.
Location
10
Location was frequently praised as excellent and convenient for exploring Old San Juan.
Room Quality
7.04
Rooms described as small, dark, and lacking modern amenities, with specific complaints about noise and temperature control.
Amenities
6.57
Limited amenities were a common complaint, such as the lack of in-room tea/coffee and breakfast.
Value for Money
8.53
Value was considered decent for the location; however, expectations for comfort and cleanliness lowered the perceived value.
Food and Beverage
6.08
No food or beverage options were provided, and breakfast was not included.
Overall Experience
8.07
Guests had mixed feelings; some enjoyed the stay for its location, while others faced too many issues to recommend it.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:14

Property Description

Centrally Located in Old San Juan
SJ SUITES HOTEL offers a convenient base to explore nearby attractions like Fort San Felipe del Morro and the Museum of Art of Puerto Rico.

Comfortable Rooms with Modern Amenities
Each room is equipped with air conditioning, a flat-screen TV, and complimentary toiletries for a relaxing stay.

Concierge Service and Shared Lounge
Enjoy the convenience of a concierge service and shared lounge during your stay at SJ SUITES HOTEL.

Book now to enjoy a delightful stay in the heart of San Juan at SJ SUITES HOTEL.

Important information:

Due to the historic architecture. Only select rooms in the front of the building have windows.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

7.8
Based on 926 reviews
Cleanliness: 7.08
Service: 9.05
Location: 10
Room Quality: 7.04
Amenities: 6.57
Value for Money: 8.53
Food and Beverage: 6.08
Overall Experience: 8.07
S
Shedali • couple • us
8
2026-03-14 • via Nuitee
F
Franchesca • solo_traveller • pr
9
Pros:

Localization
Price

2026-03-14 • via Nuitee
L
Larry • couple • us
5
2026-03-14 • via Nuitee
D
DAVID • solo_traveller • us
1
SJ SUITES CHEAP due to full charge of stay even though there was a US Flight embargo to San Juan.
Pros:

Good but crowded location in Old San Juan.

Cons:

Property violated own policy on refunds. Reservation canceled prior to Check in due to US embargo on flights to San Juan due to military action in Venezuela. Charged full amount of stay alhough could not check in.

2026-03-13 • via Nuitee
A
araceliz • solo_traveller • us
9
Pros:

Location

Cons:

The air conditioner was at full blast no way to control it, we had to ask for blankets.

2026-03-12 • via Nuitee
B
Boyd • couple • us
6
Very adequate and well located
Pros:

location made the visit. excellent location

Cons:

Not very modern, but to be expected in the Old part of the city.

2026-03-10 • via Nuitee
M
Monica • extended_group • cl
3
Decidí regresar pero me fui decepcionada
Pros:

Excelente ubicación

Cons:

Problemas con el agua caliente, aire acondicionado demasiado frío y no se podía regular, y el recepcionista que nos recibió fue poco amable

2026-03-10 • via Nuitee
K
Kayla • solo_traveller • us
9
2026-03-08 • via Nuitee
S
Saborío • couple • cr
8
Tranquila y agradable
Pros:

No hay duda que la ubicación y la amabilidad del personal

Cons:

No nos indicaron que había una sala de café con su microondas, nos hubiera ayudado mucho.

2026-03-08 • via Nuitee
J
Johan • solo_traveller • do
5
La ubicación excelente
Pros:

La ubicación excelente

Cons:

El olor, había humedad

2026-03-07 • via Nuitee
H
Heather • solo_traveller • us
6
Pros:

Location and price were excellent.

Cons:

Very dated, the door didn’t feel very secure either.

2026-03-07 • via Nuitee
T
Tracy • couple • us
2
Pros:

Location

Cons:

No one available upon check in, room felt like a hostel. Very old couch, mini fridge on an end table, dirty.

2026-03-05 • via Nuitee
M
Magali Vigo • couple • pe
9
Pros:

Ubicacion

Cons:

Nada

2026-03-05 • via Nuitee
J
Johnson • solo_traveller • us
10
Pros:

Perfect location close to everything in old San Juan

2026-03-04 • via Nuitee
E
Eleni • solo_traveller • gb
7
Pros:

Central

Cons:

Housekeeping left presumptuous envelopes for tipping.

2026-03-04 • via Nuitee
R
Regina • extended_group • us
7
Pros:

location was good. hotel had an elevator. free coffee.

Cons:

the bed and pillows were too hard. the room had a stale smell.

2026-03-03 • via Nuitee
M
Michael • couple • us
8
2026-03-02 • via Nuitee
P
Pamela • extended_group • us
9
Pros:

The location was great for shopping, dining and getting to our cruise ship. The front desk staff was very nice and helpful.

2026-03-02 • via Nuitee
N
NESTOR • couple • pe
8
Para dormir ok
Pros:

La ubicación en el centro perfecta para recorrer a pie todo el casco viejo. Buena predisposición del sr Cristóbal

Cons:

La habitación no tenia mesas auxiliares al lado de las camas, las dos veces que acudimos a tomar agua a lado sala de estar no había.

2026-03-02 • via Nuitee
E
Elisa • solo_traveller • gb
9
2026-03-01 • via Nuitee