The Palmetto Hotel, Charleston

Hotels
8.9 (207 reviews)
194 East Bay Street , Charleston , us

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Cons:
Limited breakfast options
Noise issues
High parking costs

Categories

Cleanliness
8.08
Some complaints about noise and a need for renovations were noted, impacting perceptions of cleanliness.
Service
9.25
Mixed reviews on staff helpfulness, though generally positive experiences.
Location
9.59
Consistently praised as perfect and convenient for exploring the city.
Room Quality
9.04
Rooms described as spacious and well-planned, contributing to a positive experience.
Amenities
9.07
Amenities mentioned were good, though there were some minor limitations noted.
Value for Money
8.53
Some guests felt the hotel was expensive for what was offered.
Food and Beverage
8.08
Breakfast offerings were criticized for being limited and unsatisfactory.
Overall Experience
9.55
General sentiment is very positive, with many guests eager to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:50

Property Description

Luxurious Amenities
The Palmetto Hotel, Charleston offers a range of upscale amenities including a fitness centre, free WiFi, and a stylish bar for guests to unwind and socialize.

Convenient Location
Situated in the heart of Charleston, our hotel is just a stone's throw away from popular attractions such as Charleston Museum, Cannon Park, and Harmon Field, making it the perfect base for exploring the city.

Exceptional Service
Our dedicated staff at the 24-hour front desk are always on hand to offer assistance and ensure that your stay at The Palmetto Hotel, Charleston is nothing short of perfect.

Book your stay now at The Palmetto Hotel, Charleston for a memorable and comfortable experience in Charleston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 207 reviews
Cleanliness: 8.08
Service: 9.25
Location: 9.59
Room Quality: 9.04
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 9.55
J
Jan Eric • couple • de
7
Nice stay, definitely not worth the money
Pros:

Perfect location

Cons:

Staff was emotionless. Valet guys/girls were the nicest. Bathroom looked like a public shower at the beach (rusty). TV was from 2010… no Netflix etc. for that money I would’ve expected something different.

2026-08-13 • via Nuitee
G
Gokhul • solo_traveller • gb
9
2026-08-09 • via Nuitee
D
Daniel • couple • gb
9
Stylish hotel in downtown Charleston
Pros:

We loved our stay at the Palmetto Charleston. We travelled from Belfast, Northern Ireland for our wedding anniversary trip and were greeted to a complimentary bottle of wine from the hotel; a fantastic start to our stay. The room was spacious, beautifully decorated and had every amenity we could need. We loved the stylish cocktail bar in the reception and the seating area made for a great place to have a coffee in the morning. The location was fantastic; within a few minutes walk from all of the main sights in Charleston and with plenty of nearby restaurants and bars. I would recommend this hotel to anyone coming here and would love to stay again.

Cons:

Nothing

2026-08-08 • via Nuitee
J
Jackson • couple • us
8
2026-08-06 • via Nuitee
M
Melania • couple • it
8
2026-08-06 • via Nuitee
B
BUSHMAN1 • solo_traveller • us
9
2026-08-03 • via Nuitee
M
Mary Katherine • couple • us
10
2026-07-23 • via Nuitee
W
Wilbert • solo_traveller • us
10
Excellent Experience
Pros:

The room although small still felt spacious. Location was excellent and the staff was phenomenal. Gracious, friendly, and the young lady that gave us the complimentary bottle of champagne for our anniversary was absolutely AMAZING!!!

Cons:

Having to leave.

2026-07-22 • via Nuitee
K
Kevin • couple • us
10
2026-07-20 • via Nuitee
L
Li • family_with_children • be
8
Prachtig ingericht hotel
Pros:

Prachtig hotel, heel mooie en ruime kamers. Top ligging, midden in het centrum en alles ligt op wandelafstand. Ook parking bij de accommodatie (55$/dag)

Cons:

Het ontbijt was zeer beperkt, enkel keuze tussen yogurt, cake, biscuits, gravy en grits.
De dag van vertrek was het water afgesloten wegens een lek waardoor we ons niet meer konden douchen en het toilet ook niet meer doorliep. We hebben wel een kleine vergoeding gekregen na de aanvraag.

2026-07-18 • via Nuitee
M
Martha • couple • us
9
Luxury and historic Charleston at your doorstep, what more could you need?
Pros:

The luxury of staying in the historic district helped make the our stay even more memorable. We were able to enjoy the location and rest before going out to enjoy the food, parks, and atmosphere of Charleston. All of which were at our doorstep.

Cons:

Never had a room with "European" balcony doors, and when we tried to open our balcony doors, we thought they were broken and we were afraid to open them. When I reported it at check out, I was informed that was the way they are designed. Wish I would have known that so that we could have enjoyed the balcony during our stay.

2026-07-14 • via Nuitee
B
Barbara • couple • us
10
2026-07-07 • via Nuitee
L
Lyle • solo_traveller • us
10
Pros:

Super clean, within walking distance to everything I needed.

2026-07-02 • via Nuitee
G
Gregg • couple • us
10
Pros:

Location. Attentive staff. Love the bar.

2026-07-02 • via Nuitee
L
Lisa • couple • us
1
Hotel ok…the highlight in Charelston- food!
Pros:

It’s near alot of restaurants

Cons:

There was a roach in my room, very shocked by it…
Some of the staff weren’t very friendly..

2026-06-28 • via Nuitee
S
Sarah • couple • ge
10
Fabulous stay!
Pros:

Beautiful rooms, great location, fabulous breakfast, nice bar with great espresso martinis and wonderful, friendly and helpful staff.

Cons:

The alley is awfully load at very early hours of the morning.

2026-06-28 • via Nuitee
S
Sammy • couple • us
8
The hotel was nice and the amenities are excellent.
Pros:

Convenient to restaurants

Cons:

No chair in room, just a stool to watch TV - I have 10 screws and 2 rods fuzing my spine, so I was u comfortable when in the room.

2026-06-15 • via Nuitee
D
Deborah • couple • us
10
Beautiful Iconic Hotel in Charleston.
Pros:

The location is perfect for visiting Charleston!

Cons:

We were very pleased with everything.

2026-06-14 • via Nuitee
F
Frank • couple • us
8
It was our anniversary so money wasn't a real concern. Another trip will be a more economical
Pros:

Close proximity to attractions and food.

Cons:

Breakfast left alot to be desired ot

2026-06-11 • via Nuitee
D
Dupont • couple • us
3
Disappointing, lacking hotel fundamentals
Pros:

Well decorated, excellent location

Cons:

Housekeeping was not thorough. One night they didn’t even come by the time we got back at 5 PM. Another day they did come but didn’t do a thorough job - bed untidy, room in general disarray. Our first night the roof started leaking in the bathroom and I tripped on the puddle, which is a big deal at 7 months pregnant. The AC was out in our room when we got there. We didn’t get any sleep. They fixed it all the next day, which we appreciated. The valet didn’t offer to help with bags or open the door. The breakfast was stale. These are fundamental things that basic hotels understand. Lacking these basics are particularly disappointing when you are paying close to $600 a night.

2026-05-26 • via Nuitee