Hotel Gran Luna

Hotels
6.3 (46 reviews)
177 Antonio Varas , Puerto Montt , cl

Facilities

Non-smoking rooms
Family rooms
Pets allowed
Non-smoking throughout
Cashless payment available
Free wired internet
Internet access

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Room comfort problems
Value concerns

Categories

Cleanliness
5.05
There were complaints about cleanliness, indicating a need for improvement.
Service
8.05
Multiple guests praised the service and attention of staff.
Location
8.55
The location is frequently highlighted as excellent, especially for shopping.
Room Quality
5.55
Some reviews mentioned the room quality was basic with issues like small size and cold temperature.
Amenities
5.05
Amenities were not specifically praised; basic functionality noted.
Value for Money
6.05
Guests had mixed feelings about the value based on services versus costs.
Food and Beverage
5.55
No specific mentions of food services; basic offerings implied.
Overall Experience
6.55
General sentiment is slightly positive despite specific improvements needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:37

Property Description

Convenient Location
Hotel Gran Luna is strategically situated near popular attractions such as Lutheran Temple and Alerce Andino National Park, making it an ideal choice for travelers looking to explore Puerto Montt's landmarks.

Comfortable Rooms
Guests can relax in well-appointed rooms with private bathrooms and cozy seating areas, ensuring a comfortable stay. The hotel provides free toiletries, bed linen, and towels for added convenience.

Modern Amenities
Enjoy modern comforts like free WiFi throughout the property, allowing guests to stay connected during their visit. The non-smoking environment and proximity to El Tepual Airport further enhance the overall guest experience.

Book your stay at Hotel Gran Luna for a memorable and convenient Puerto Montt getaway.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.3
Based on 46 reviews
Cleanliness: 5.05
Service: 8.05
Location: 8.55
Room Quality: 5.55
Amenities: 5.05
Value for Money: 6.05
Food and Beverage: 5.55
Overall Experience: 6.55
J
Jaime solo_traveller cl
8
2026-02-28 via Nuitee
F
Francisco Guillermo couple au
10
2026-02-25 via Nuitee
J
JUAN couple cl
9
Recomendable cuando estás de paso
Pros:

Ubicación, atención

Cons:

Ruido ambiente

2026-02-24 via Nuitee
R
Ramón Andrés couple cl
6
Pros:

Ubicación

Cons:

Desayuno y mala ventilación

2026-02-24 via Nuitee
M
Manuel Alejandro solo_traveller cl
1
Pros:

Nada nos sentimos estafados

Cons:

Instalación antigua en muy malas condiciones, parches, dificultad para acceder al agua caliente de servicios básicos, aislación entre dormitorios pésima calidad. Literalmente se escucha todo de un dormitorio a otro. No cuentan con libro de reclamos o sugerencias, y si deseas hablar con algún encargado el recepcionista te escucha sin darte soluciones concretas. La calificación de hotel le queda grande. No lo recomiendo para nada.

2026-02-23 via Nuitee
R
ruben solo_traveller cl
6
2026-02-12 via Nuitee
D
Diego couple cl
8
Pros:

Ubicación excelente

Cons:

La escalera muy empinada, poco segura

2026-02-11 via Nuitee
M
Mariane couple cl
8
Pros:

La ubicación

Cons:

Mucho ruido..

2026-02-10 via Nuitee
K
konan1797 couple cl
8
Pros:

Ubicación. la recepción y la cantidad de cosas a la venta a la vista, que eso me gustó.

Cons:

Que no hubiera agua caliente por la mañana, algunos desperfectos en las ventanas y el piso muy inestable o ruidoso.

2026-02-10 via Nuitee
A
Alexia extended_group cl
8
2026-02-10 via Nuitee
L
Larry Alexander couple cl
9
Agradable
Pros:

Relacion calidad precio buena, facil de llegar y centrico para hacer turismo en la zona llegas a todos lados caminando.

Cons:

Todo ok

2026-02-10 via Nuitee
C
carlos humberto couple cl
7
Pros:

Ubicación

Cons:

El avisar que revisaran el agua caliente en la mañana pues no salía en la habitación

2026-02-09 via Nuitee
R
ruiz couple cl
10
Bueno ,
Pros:

La ubicación muy central

Cons:

Que está ubicado al lado de un pub y pir bulla y gritos de los usuarios fue difícil descansar

2026-02-08 via Nuitee
S
Sergio solo_traveller cl
9
2026-01-31 via Nuitee
R
Ruiz solo_traveller cl
9
Ok
Pros:

Todo bien

Cons:

Se demoro un poco en llegar el agua caliente solo eso

2026-01-30 via Nuitee
M
Matias solo_traveller ar
8
Pros:

Muy buena ubicación.

2026-01-28 via Nuitee
C
cardenas couple cl
10
2026-01-27 via Nuitee
P
Pablo couple cl
6
Pros:

Lugar limpio

Cons:

Que la tv no funcionaba

2026-01-26 via Nuitee
L
Leite solo_traveller br
8
Pros:

Localização e atendimento!

Cons:

Cafe da manha muito simples !

2026-01-26 via Nuitee
J
jose solo_traveller cl
10
Buena
Pros:

Excelente servicio

2026-01-21 via Nuitee