Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Close to airport
Friendly staff
Cons:
Poor cleanliness
Unkempt room conditions
Subpar amenities

Categories

Cleanliness
5.68
Multiple reviews highlighted significant cleanliness issues, with complaints regarding dirty rooms and bathrooms.
Service
8.65
Some positive mentions of staff friendliness and standard service quality, despite negative sentiments in other reviews.
Location
9.19
Several reviews noted the convenient proximity to the airport as a positive aspect.
Room Quality
6.14
General dissatisfaction with room conditions, including issues like mold and outdated amenities.
Amenities
6.67
Some mentions of amenities were positive, such as the pool, but complaints about cleanliness were prevalent.
Value for Money
7.63
Mixed feedback suggests the hotel provides some value, but overall disappointment affects this rating.
Food and Beverage
7.18
Negative reviews on breakfast quality with some commenting it was poor.
Overall Experience
8.05
Overall guest experience was marred by various issues, but some aspects were satisfactory, leading to a neutral overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-04 15:16

Property Description

Luxurious Accommodation in the Heart of Kuta

Convenient Amenities: The Diana Suite boasts a restaurant, free private parking, a seasonal outdoor pool, and a bar for guests to unwind and enjoy.

Great Location: Situated near Tuban Beach and other attractions, this hotel offers easy access to popular spots like Discovery Shopping Mall and Waterbom Bali.

Comfortable Stay: With air conditioning, 24-hour front desk service, and free WiFi, guests can relax and have a stress-free stay at The Diana Suite.

Experience the best of Kuta at The Diana Suite. Book now for an unforgettable stay!

Important information:

Please inform The Diana Suite in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival.
As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 5 and older are allowed.
    Children from 5 years old to 12 years old stay for Rp 50,000 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for Rp 75,000 per person per night when using an existing bed.
    People 5 years old and over stay for Rp 150,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 2961 reviews
Cleanliness: 5.68
Service: 8.65
Location: 9.19
Room Quality: 6.14
Amenities: 6.67
Value for Money: 7.63
Food and Beverage: 7.18
Overall Experience: 8.05
A
Annabel • family_with_children • au
6
2026-02-13 • via Nuitee
A
Anshul • solo_traveller • in
9
Pros:

Good clean hotel, with nice rooms

2026-02-13 • via Nuitee
W
WENHAO • extended_group • cn
7
2026-02-12 • via Nuitee
A
Abdul Muin • extended_group • au
7
2026-02-11 • via Nuitee
A
Anthony • couple • fr
5
2025-10-04 • via Nuitee
M
Miguel ángel • couple • es
1
Experiencia para olvidar!
Pros:

Por decir algo, está cerca del aeropuerto.

Cons:

No me gustó absolutamente nada! Sucio y trato pésimo. El personal muy poco profesional y casi inexistente. Es sin duda el peor alojamiento en el que hemos estado en Indonesia.

2025-10-02 • via Nuitee
A
Apuzzo • solo_traveller • it
7
2025-10-01 • via Nuitee
R
Rodrigo • extended_group • pt
1
Evitar a todo o custo, exceto em caso de estrita necessidade.
Pros:

A localização é relativamente perto do aeroporto (a pé) e os funcionários têm a capacidade de falar inglês.

Cons:

A limpeza dos quartos é deplorável, o estado das casas de banho evidencia sinais de mofo e um dos quartos estava a pingar água da chuva no teto.

2025-09-30 • via Nuitee
R
robert • couple • nl
7
Aankomst tussenstop
Pros:

Dicht bij het vliegveld , prima voor 1 dag om na het vliegveld te gaan of door te reizen

2025-09-30 • via Nuitee
S
Sereina • couple • ch
8
2025-09-30 • via Nuitee
O
Oleksandr • solo_traveller • ua
8
Стоящее место после перелёта. Тихо, красиво. Но старый отель
Pros:

После перелёта отлично отдохнули

Cons:

Крыша протекала. Завтрак был плохой

2025-09-29 • via Nuitee
A
Andrew • couple • gb
3
2025-09-29 • via Nuitee
Яа • solo_traveller • tn
1
Nul
Pros:

Rien

Cons:

Sale

2025-09-29 • via Nuitee
A
Alan • solo_traveller • au
6
Easy to stay.
Pros:

Close to airport.

Cons:

Can be tricky to find.

2025-09-29 • via Nuitee
K
Kerry • family_with_children • au
2
Would never stay there again would not recommend
Pros:

No breakfast

Cons:

on time check in the room wasn’t ready and didn’t get any apologies the room was filthy the toilets didn’t flush just filled up with water the decking around the pool was dangerously needs fixing thank god we didn’t use the beds it was just to hang out before our flight

2025-09-29 • via Nuitee
Y
Yaiza • couple • es
1
Humedad, desconchones en la pared y sábanas sucias.
Cons:

El hotel está en condiciones bastante deficientes, y la habitación olía a humedad mucho, además de observaban manchas en la pared de moho y antiguas humedades. El baño era “abierto al aire libre”,que en realidad daba a un patio interior con paredes mohosas y suelo sucio, daba la impresión de que en cualquier momento te iba a salir una rata o una cucaracha por el suelo.
Las sábanas estaban con manchas antiguas y con sensación de estar mojadas por la humedad que había en la habitación.
No llegamos a pasar ni una noche, preferimos perder el dinero y reservar en otro hotel, y menos mal, por que esa noche diluvió y estoy segura de que en esa habitación habría entrado agua de la calle.
No lo recomiendo, no lo tienen nada cuidado y tampoco les importa demasiado la impresión que dejan a los clientes.

2025-09-28 • via Nuitee
T
Tshewang • solo_traveller • au
10
2025-09-28 • via Nuitee
L
lydia • couple • fr
9
2025-09-28 • via Nuitee
M
Marco • extended_group • it
4
Comodo per chi cerca un soggiorno vicino l’aeroporto, per il resto è una struttura che andrebbe rimodernata, per non par
Pros:

Posizione

Cons:

Scarsa pulizia

2025-09-28 • via Nuitee
M
Marie Isabelle • solo_traveller • fr
8
Pros:

Hotel très propre et personnel très attentif et sympathique. A nos petits soins..
Chambre spacieuse et bien équipée même si salle de bain avec baignoire un peu désuete cela reste très propre et le service de chambre assuré au quotidien avec changement de serviettes..
Piscine accessible tte la journée et très agréable pour se reposer.
Excellent petit déjeuner
Je recommande pour une ou 2 dernières nuits à avant départ aéroport.

Cons:

Ras

2025-09-19 • via Nuitee