Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Close to airport
Friendly staff
Cons:
Poor cleanliness
Unkempt room conditions
Subpar amenities

Categories

Cleanliness
5.68
Multiple reviews highlighted significant cleanliness issues, with complaints regarding dirty rooms and bathrooms.
Service
8.65
Some positive mentions of staff friendliness and standard service quality, despite negative sentiments in other reviews.
Location
9.19
Several reviews noted the convenient proximity to the airport as a positive aspect.
Room Quality
6.14
General dissatisfaction with room conditions, including issues like mold and outdated amenities.
Amenities
6.67
Some mentions of amenities were positive, such as the pool, but complaints about cleanliness were prevalent.
Value for Money
7.63
Mixed feedback suggests the hotel provides some value, but overall disappointment affects this rating.
Food and Beverage
7.18
Negative reviews on breakfast quality with some commenting it was poor.
Overall Experience
8.05
Overall guest experience was marred by various issues, but some aspects were satisfactory, leading to a neutral overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-04 15:16

Property Description

Luxurious Accommodation in the Heart of Kuta

Convenient Amenities: The Diana Suite boasts a restaurant, free private parking, a seasonal outdoor pool, and a bar for guests to unwind and enjoy.

Great Location: Situated near Tuban Beach and other attractions, this hotel offers easy access to popular spots like Discovery Shopping Mall and Waterbom Bali.

Comfortable Stay: With air conditioning, 24-hour front desk service, and free WiFi, guests can relax and have a stress-free stay at The Diana Suite.

Experience the best of Kuta at The Diana Suite. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.4
Based on 3036 reviews
Cleanliness: 5.68
Service: 8.65
Location: 9.19
Room Quality: 6.14
Amenities: 6.67
Value for Money: 7.63
Food and Beverage: 7.18
Overall Experience: 8.05
S
sweetman • family_with_children • tw
2
2026-08-29 • via Nuitee
D
Darvill • solo_traveller • au
7
Pros:

Very cheap, great staff very helpful good for an overnight close to airport

2026-08-27 • via Nuitee
K
Kerry • couple • au
4
Good for an overnight when you have an early flight in the morning.
Pros:

Miss Lynnie was so hospitable, very accommodating in organising our taxi and extra pillows. Hotel was close to airport.

Cons:

Bathroom, shower in bathtub, hotwater not happening. No food or drinks available.

2026-08-25 • via Nuitee
L
luca • couple • it
10
2026-08-21 • via Nuitee
J
Jonathan • family_with_children • nz
1
2026-08-19 • via Nuitee
T
Tess • solo_traveller • au
1
Pros:

The staff member assisting me was beautiful.

Cons:

It had black mould all over the place and smelt really bad, i had to leave and was told no refund.

2026-08-19 • via Nuitee
D
Di Vita • couple • au
1
I walked in and walked straight back out I wouldn’t let my dog sleep there
Pros:

Absolutely nothing

Cons:

Everything, looks nothing like the pics, smells, dirty and mouldy and everything falling apart, the bench tops and sheets were dirty and pubes on bathroom floor

2026-08-13 • via Nuitee
L
Lexie • family_with_children • au
1
There was no restaurant no bar not even a can of cool drink no milk no water no kettle no air-con
Pros:

Nothing we didn't even unpack

Cons:

The whole place was disgraceful definitely uncharitable

2026-08-10 • via Nuitee
I
Indiah • solo_traveller • au
6
Pros:

Location

Cons:

Loud aircon, and bugs in room

2026-08-06 • via Nuitee
E
Eric • solo_traveller • fr
4
Cons:

Photos pas d actualités

2026-08-03 • via Nuitee
S
Sandra • solo_traveller • us
6
Pros:

The staff was so friendly, professional, accommodating. It's near the airport. They have a pool.

Cons:

It needs some updates and touch ups. No airport shuttle.

2026-08-02 • via Nuitee
M
MichaelBeetz • solo_traveller • nl
7
2026-07-22 • via Nuitee
B
Bonnie • solo_traveller • au
6
Pros:

Good location
Good suze bath
Good size room
Good staff

Cons:

People above my room extremely noisy late at night
Towels grubby

2026-07-20 • via Nuitee
I
Isobel • extended_group • id
5
2026-07-13 • via Nuitee
J
jorge • extended_group • ad
5
Muy habitable y espaciosa pero de mala higiene y necesita limpieza.
Pros:

Había una bonita piscina y la habitación era muy espaciosa. También tenía aire acondicionado, lo que refrescaba mucho la habitación. En general, un buen espacio habitable.

Cons:

Había agujeros en la ropa de cama y en la toalla, y el sofá también tenía un olor bastante peculiar. En general, a las sábanas y a las toallas les habría venido bien un lavado.

2026-07-13 • via Nuitee
A
Adou • couple • au
1
My day was terrible. I stayed for one hour and I’ll look for another hotel.
Pros:

Nothing

Cons:

Everything, moles everywhere including the fridge wall and ceilings. Spiderwebs everywhere the room hasn’t been cleaned for awhile.

2026-07-10 • via Nuitee
N
Naouel • couple • fr
10
Parfait
Pros:

Parfait, piscine au top, c’est propre, personnel au top

2026-07-05 • via Nuitee
J
John • solo_traveller • nz
4
2026-07-04 • via Nuitee
A
Aurea Felismina • family_with_children • gb
7
2026-07-04 • via Nuitee
R
Roxann • couple • au
5
Grateful we had only intended to stay overnight
Pros:

The lady at the front desk was lovely and very helpful

Cons:

We couldn’t use the pool as it was under maintenance, the kitchen for the restaurant had been closed for months so we couldn’t get breakfast and our room had bad damp and mold and there was no hot water.

2026-07-03 • via Nuitee