The Sanctuary Hotel Resort Spa

Hotels
8.5 (281 reviews)
Pitpit St., North Waigani , Port Moresby , pg

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Good facilities
Ideal location
Spacious rooms
Comfortable stay
Cons:
Refund issues
Grounds maintenance
In-room safety concerns

Categories

Cleanliness
7.58
Several reviews mentioned cleanliness positively, but one noted grounds need better care.
Service
9.05
The staff were described as friendly and attentive in multiple reviews.
Location
9.09
The location was highlighted as ideal and convenient for relaxation.
Room Quality
8.54
Rooms were spacious and comfortable, enhancing the overall stay experience.
Amenities
8.57
Amenities were generally well-received, though some suggested improvements.
Value for Money
8.03
Value was rated slightly lower due to discrepancies in advertised versus actual amenities.
Food and Beverage
8.58
Breakfast and the general dining experience were positively received.
Overall Experience
8.55
Generally positive experiences were reported, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 12:38

Property Description

Luxurious Accommodation
The Sanctuary Hotel Resort Spa in Port Moresby offers a range of accommodations, from rooms with private bathrooms to suites with cozy seating areas. Enjoy the comfort of slippers and free toiletries in select units, and take in the views from your own terrace or balcony. Relax in front of the flat-screen TV after a day of exploring the city.

Rejuvenating Amenities
Indulge in the hotel's spa center or stay active at the fitness center. Take a refreshing dip in the outdoor swimming pool or unwind with a drink at the bar. With a hairdresser's on-site, you can pamper yourself and look your best during your stay.

Convenient Services
Benefit from free shuttle service to explore the area with ease. Find the perfect souvenir at the gift shop or catch up on any last-minute work at the business center. With Jackson International Airport just a short drive away, your travels are made stress-free.

Book your stay at The Sanctuary Hotel Resort Spa for a memorable and relaxing experience.

Important information:

Free transfers are available to and from Jackson International Airport, as well as to and from the local shops. Please inform The Sanctuary Hotel Resort and Spa in advance if you want to use this service, using the contact details found on the booking confirmation.

Car hire is subject to availability. For further information please contact the property in advance, using the contact details found on the booking confirmation.

Children under the age of 6 stay free in existing beds.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.5
Based on 281 reviews
Cleanliness: 7.58
Service: 9.05
Location: 9.09
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.55
P
Priscilla • family_with_children • vu
8
A lovely place to stay in POM
Pros:

The free breakfast
The huge portions of food.
The free shuttle to the airport and VC
The pool and the strict swimwear policy
The very clean rooms
Phone top up sold at reception

Cons:

The slow service from the kitchen. We had all our meals there and everytime we had to wait for 20-30 minutes for the food to get prepared, even when the restaurant was empty.

2026-01-31 • via Nuitee
A
Aa Julie • family_with_children • pg
10
2026-01-28 • via Nuitee
R
Rebecca • family_with_children • nz
1
Cons:

I am still waiting for a refund of the last 5 nights which they said they would provide.

2026-01-21 • via Nuitee
B
Brian • family_with_children • au
10
Friendly staff, good facilities and in an ideal location
Pros:

The location, neat clean and tidy

2026-01-21 • via Nuitee
E
Elizabeth • family_with_children • my
9
2026-01-20 • via Nuitee
E
Elizabeth • family_with_children • my
10
2026-01-20 • via Nuitee
L
Ludmilla Salonda • family_with_children • pg
9
Pros:

I usually stay in a studio room during my previous stays. This time it was a different room. It was spacious too and I loved it. Gave me calm vibes.

Cons:

Loved everything during this stay. As a regilar, the staff go the extra mile to make every stay memorable.

2025-12-22 • via Nuitee
D
Daphney • family_with_children • pg
10
2025-12-19 • via Nuitee
L
Ludmilla Salonda • family_with_children • pg
9
Pros:

_As a regular, I know the staff who are beyond friendly. Nothing is too much for them.
-Love the spacious studio rooms I stay in. Good linen, pillows, fridge, toaster, microwave, towels etc.

Cons:

An addition of safe deposit box would be great.

2025-12-13 • via Nuitee
G
Ganesh • family_with_children • pg
8
Pros:

Serene surroundings, attentive staff, lovely room.

2025-12-07 • via Nuitee
O
Ogaik • family_with_children • pg
8
Pros:

It's a nice place to stay away from the traffic and busy streets of the city. The tropical vibe makes it a very comfortable place to unwind and relax. Would definitely recommend this place

Cons:

Nothing

2025-12-06 • via Nuitee
A
Anna • family_with_children • pl
10
2025-12-03 • via Nuitee
J
Jenny • couple • nz
9
Loved our stay and the friendly staff.
Pros:

Great breakfast. Lovely staff and we enjoyed the gardens making the place feel like a tropical oasis after a day of sightseeing in the heat.

2025-11-30 • via Nuitee
T
Thomas • family_with_children • se
9
2025-11-29 • via Nuitee
T
Tony • solo_traveller • au
9
Excellent
Pros:

Service

Cons:

No comment

2025-11-23 • via Nuitee
B
Barry • family_with_children • pg
9
2025-11-18 • via Nuitee
V
VASI • extended_group • pg
8
Overall experience was fantastic. I was only a bit disappointed with the balcony.
Pros:

Didn't have time to get breakfast

Cons:

Access to the balcony.
It was the balcony that I decided to book in with you. It was mentioned in the booking but it was inaccessible. I feel like being tricked into a facility that is unavailable.

2025-11-16 • via Nuitee
H
Honsberger • couple • ca
7
Pros:

After many hours of air travel we were tired. The hotel was comfortable and quiet.

Cons:

The grounds need better care.

2025-11-15 • via Nuitee
T
Teremoana • solo_traveller • au
3
What felt like a nice stay, ended up being my worst trip. Staff were not fully informed of what took place, so they wou
Pros:

Hard working staff, comfortable bed.. great pressure shower,

Cons:

1- Broken toilet seat in my upgraded room
2- My fridge being turned off constantly
3- Having someone invade my space and steal from my room! Money, power card and sunglasses (realised when i got home)Yes it was escalated but no outcome just a letter stating the events that took place and CCTV showing me leaving my room, the cleaner going in and no-one else entering afterwards, Staff of 4 years Vs a first time visitor. To also be called “suspicious” of taking a photo of my currency before i went for a swim? Wow.. couldn’t wait to get back home and will not recommend this place to any of my footy mates!

2025-11-13 • via Nuitee
M
Melissa • family_with_children • pg
8
2025-10-31 • via Nuitee