Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Comfortable rooms
Quality food
Cons:
Humidity in the bathroom
Limited breakfast options
Water pressure issues

Categories

Cleanliness
8.41
The bathroom had humidity issues and poor ventilation, which affected the cleanliness.
Service
9.88
The staff were kind, professional, and helpful across multiple reviews.
Location
9.92
Excellent location in the historic center and convenient for excursions.
Room Quality
8.37
Rooms were nice but some had layout issues and water pressure problems.
Amenities
8.9
Amenities were satisfactory, but limited breakfast options were mentioned.
Value for Money
9.36
The hotel provides good value considering the quality of service and location.
Food and Beverage
9.41
Food in the restaurant received positive remarks for quality and taste.
Overall Experience
9.38
Overall a pleasant stay with a few minor issues but largely enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 13:39

Property Description

Historical Elegance with Modern Comforts
Experience the charm of Sombra del Agua, a historical monument turned modern hotel, offering refined service in the heart of San Cristóbal de Las Casas.

Culinary Delights at Restaurant Tarumba
Indulge in a unique dining experience at Tarumba, where traditional flavors blend with modern presentation, creating a menu that tells a story of the region's rich culinary heritage.
Service hours: 7:00 a.m. to 11:00 p.m.

Prime Location for Exploring
Located just minutes away from La Paz Square and Central Park, Sombra del Agua provides the perfect starting point to explore the charming streets and historic sites of San Cristóbal de las Casas.

Book now to immerse yourself in luxury and history at Sombra del Agua.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 508 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.92
Room Quality: 8.37
Amenities: 8.9
Value for Money: 9.36
Food and Beverage: 9.41
Overall Experience: 9.38
C
Christina • couple • at
9
2026-03-06 • via Nuitee
T
Tracey • extended_group • mx
10
Such a beautiful hotel!
Pros:

I love this hotel so much! The beds are super comfortable, the staff are lovely, the location is perfect (close to the big market!), it's really really clean, and it's stylish and beautiful. The best!

2026-03-06 • via Nuitee
B
Britta • couple • de
8
Preis-Leistungs-Verhältnis stimmt nicht
Pros:

Gute zentrale Lage. Top Betten. Sehr gutes Frühstück.
Trotzdem stimmt das Preis- Leistungsverhältnis nicht.

Cons:

Achtung: montags ist das Restaurant geschlossen. Leider waren die Empfehlungen der Rezeption auch geschlossen! Ärgerlich!

2026-03-04 • via Nuitee
L
Luis Fernando Cambero Garcia • family_with_children • mx
10
Pros:

Limpieza y tranquilo

2026-02-28 • via Nuitee
N
Nikolaus • solo_traveller • de
9
beautiful place in a perfect location.
Pros:

perfect location and a very helpful team.

Cons:

the lobby area is also the restaurant. if it’s full, it’s hard to find a place to sit. also a deal in the room would be nice.

2026-02-28 • via Nuitee
S
Susanne • couple • at
10
Wunderschönes Hotel
Pros:

Sehr komfortabel, sehr sauber, sehr gute Lage, wunderschöner Innenhof, sehr gutes Restaurant. Wir waren sehr zufrieden und haben uns sehr wohlgefühlt

2026-02-11 • via Nuitee
M
Martha • extended_group • us
10
Lovely centric place with great food
Pros:

The people, the place, the warmth and the food!!!!!

Cons:

Everything was excellent

2026-02-08 • via Nuitee
A
Angela Lucia • extended_group • es
10
2026-01-29 • via Nuitee
N
Norah • couple • it
9
Enjoyable colonial hotel with a very good restaurant.
Pros:

The hotel is very nice and well kept.

2026-01-27 • via Nuitee
C
Claudia • extended_group • mx
10
Cómodo, lindo y funcional.
Pros:

Además de ser un hotel muy bonito es muy cómodo, está super limpio y tiene excelentes servicios. El personal también es muy amable.

Cons:

Todo me gustó, siempre que viajamos de trabajo nos hospedamos ahí y nunca decepciona.

2026-01-26 • via Nuitee
C
Casanova • family_with_children • mx
10
2026-01-26 • via Nuitee
C
Charles • couple • nl
8
2026-01-25 • via Nuitee
T
TANIA • solo_traveller • ca
10
Beautiful hotel in a perfect location. Wonderful staff.
Pros:

The staff were warm and welcoming. They ensured my stay was super pleasant and were responsive to small accommodations I requested.
The building is impeccably kept and the courtyard is one of the loveliest dining spaces I know in San Cristóbal.

2026-01-19 • via Nuitee
J
Jose • family_with_children • mx
9
Excellent location, beautiful hotel property and close to everything!
Pros:

Beautiful property - common areas very presentable.
The restaurant food was excellent.
The service - everyone was professional.
The location is ideal walkable to everything.

Cons:

The mattresses need to be updated and some of the rooms have no outside sun light or windows.

2026-01-19 • via Nuitee
R
Roque • family_with_children • mx
8
Pros:

La ubicación, está a unos cuantos pasos de los andadores del Centro Histórico. Eso está fabuloso

Cons:

La cama no fue tan cómoda

2026-01-15 • via Nuitee
G
Gustavo Eder • family_with_children • mx
9
Muy buen hotel, con cuarto pequeño
Pros:

La localización en el corazón de San Cristobal, hotel muy bonito.

Cons:

El cuarto es pequeño por el precio.

2026-01-12 • via Nuitee
A
Alejandro • family_with_children • mx
10
2026-01-09 • via Nuitee
M
Markus • family_with_children • de
10
Pros:

Tolle Lage, gute Betten, tolles Frühstück

2026-01-05 • via Nuitee
K
kikika • couple • th
10
Stylish design and excellent location in San Cristóbal
Pros:

Beautiful Spanish colonial–style building with a lovely atmosphere. The interior design blends modern Mexican style very nicely, and the garden is stylish and well maintained. The location is excellent, easy to walk around the historic center. The staff were very kind, professional, and helpful, which made our stay pleasant.

A charming and well-located hotel with great design and attentive staff. A very good choice in San Cristóbal, especially if you plan early excursions.

Cons:

the breakfast menu options were limited, although the food itself was fresh and well prepared.

2025-12-28 • via Nuitee
C
Carlos Mario • family_with_children • mx
9
Pros:

Todo los espacios

Cons:

Estacionamiento fuera del hotel

2025-12-24 • via Nuitee