Atour Hotel Hangzhou West Lake

Hotels
8.5 (7 reviews)
Dujinsheng Industrial Building, No.503, Fengqi Road , Hangzhou , cn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Express check-in/check-out
Fax/photocopying
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Service attitude
Value for money
Food options
Cons:
Cleanliness issues
Unfriendly staff
Room smells unpleasant

Categories

Cleanliness
6.83
The toilet was not clean and had hair found.
Service
9.3
Customer service was friendly.
Location
9.34
Standard quality for this hotel tier.
Room Quality
7.79
Room was comfortable but had unpleasant smells.
Amenities
8.82
Standard quality for this hotel tier.
Value for Money
8.78
Service attitude and value for money were praised.
Food and Beverage
8.33
Food options were noted as good.
Overall Experience
8.8
Mixed feedback, overall satisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:40

Property Description

Luxurious Amenities
At Atour Hotel Hangzhou West Lake, guests can enjoy top-notch facilities including a fitness centre, shared lounge, and a delectable restaurant. The property boasts free WiFi throughout, ensuring guests stay connected effortlessly.

Comfortable Accommodation
Each room at the hotel is equipped with air conditioning and a TV, providing guests with a cozy and relaxing environment to unwind after a day of exploring Hangzhou. Room service and a 24-hour front desk are also available for added convenience.

Explore the Surroundings
Situated just a few kilometers away from popular attractions like Wushan Square and Lingyin Temple, guests can easily immerse themselves in the local culture. For outdoor enthusiasts, hiking and cycling opportunities abound, with car hire services readily accessible for further exploration.

Experience the best of Hangzhou at Atour Hotel Hangzhou West Lake - book your stay now for an unforgettable getaway!

Check-in and check-out hours:

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for CNY 0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 7 reviews
Cleanliness: 6.83
Service: 9.3
Location: 9.34
Room Quality: 7.79
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 8.8
Y
Yew • family_with_children • my
8
2026-01-20 • via Nuitee
J
Jenny • extended_group • cn
8
Pros:

服务态度 性价比很高 吃的也不错

2025-12-22 • via Nuitee
A
Ai Zjin • couple • ch
1
This is the worse Atour that I have ever stayed
Pros:

The property entrance all the way to the room is really weird

Cons:

The entrance has a weird smell unlike any Atour hotel that I have ever stayed. Besides the room smells too as if it is a smoking room. Toilet were not clean and we found bunch of hair. The toilet light did not work from the entrance switch but only from the switch next to bed. Our housekeeping lady throw away our food that we kept in the room. The facilities were really poor and last but not least we check in during 8pm and the front desk ladies were very unfriendly unlike any Atour service.

2025-12-13 • via Nuitee
G
GOH • couple • sg
6
Pros:

Clean

Cons:

Is will be good to provide thermal flask during cold season in the room

2025-12-06 • via Nuitee
G
gil • solo_traveller • il
9
2025-11-15 • via Nuitee
W
William • family_with_children • gb
9
Pros:

Clean, tidy, comfortable, welcoming

Cons:

Nobody spoke English, despite several signs being in English. Plus, they wouldn't accept the UK credit card I had used to confirm the booking!! Plus I couldn't seem to use Alipay for some reason. Fortunately that some of our group were Malaysian who could pay via the Malaysian app Touch'n'Go!!

2025-10-21 • via Nuitee
A
Ai Ling • solo_traveller • my
8
Pros:

The laundry service is good and comfortable.
Customer service is friendly.

2025-09-16 • via Nuitee