Hotel River Inn

Hotels
5.5 (205 reviews)
4216 Jalan New Ferry , Butterworth , my

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Facilities

Non-smoking rooms
Air conditioning
Non-smoking throughout
Staff adhere to local safety protocols
Fire extinguishers
First aid kit available
Invoice provided
CCTV outside property
Television in common areas
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Close to transport
Affordable
Cons:
Cleanliness issues
Unfriendly service

Categories

Cleanliness
4.33
Multiple reviews indicate unclean towels, broken items, and general lack of upkeep.
Service
6.3
Some reviews indicate issues with staff friendliness, but overall service is adequate.
Location
8.34
Frequently praised for convenience near transportation and local amenities.
Room Quality
3.79
Several complaints about furnishings and cleanliness, including hard beds and broken items.
Amenities
4.82
Basic amenities noted as lacking in some reviews, but some positive mentions exist.
Value for Money
5.78
Some guests felt that the price was appropriate despite issues, indicating value.
Food and Beverage
4.83
No comments about food and beverage specifically; rated average.
Overall Experience
5.8
Experience is mixed, with positive and negative aspects highlighted, leading to an average opinion.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 12:02

Property Description

Convenient Location

  • Strategically located near major attractions like Penang Bridge and Queensbay Mall.
  • Easy access to Sunway Carnival Mall, just 6.1 km away.

Modern Amenities

  • Comfortable air-conditioned rooms with private bathrooms.
  • Enjoy free WiFi and flat-screen TVs in all units.

Multilingual Staff

  • Friendly and helpful staff fluent in English, Malay, and Chinese.
  • Reception available 24/7 for any assistance needed.

Book your stay at Hotel River Inn today and experience convenience and comfort at its best!

Check-in and check-out hours:
Check-out: 12:30 PM

Location

Guest Reviews

5.5
Based on 205 reviews
Cleanliness: 4.33
Service: 6.3
Location: 8.34
Room Quality: 3.79
Amenities: 4.82
Value for Money: 5.78
Food and Beverage: 4.83
Overall Experience: 5.8
H
Haziq • solo_traveller • my
8
Tapi untuk hotel budget macam ni memang puas hati juga
Pros:

Bilik okey sejuk bilik air mandi pun okey aje

Cons:

Kalau balik lewat macam kena tekan loceng dululah

2026-05-13 • via Nuitee
Z
Zachariah • couple • gb
4
It’s smells bad but the ma was very friendly with us but only if we didn’t complain
Pros:

I’ll give a fair review ,, the room smelt like cigarettes smoke and I mean really badly it was as if the cleaner was chain smoking while mopping the floor. However everything else’s was clean apart from some random brown stains on the wall

Cons:

The location of the property is terrible it’s not close to anything. Sorry I don’t mean to complain it’s not the staffs fault it’s not in the best location and they do clearly show the location of the property I guess it’s good if you need to go to Penang for work and 5 mins from the ferry and bus station

2026-05-03 • via Nuitee
F
FIQUE • solo_traveller • my
4
Great location for transit near Penang Sentral, but let down by poor cleanliness and service.
Pros:

Proximity to Penang Sentral: Being within walking distance of the main transport hub (ferry, bus, and train) is a major convenience for travelers in Butterworth.

Accessibility: Having convenience stores and restaurants nearby makes it a functional spot for a quick layover.

Cons:

The staff's service was disappointing and didn't meet basic expectations. Even for a budget hotel, the cleanliness of the room was below standard, making the stay uncomfortable.

2026-05-03 • via Nuitee
T
Tengku • couple • my
10
2026-05-01 • via Nuitee
H
Hasina • couple • my
4
2026-04-30 • via Nuitee
S
Shasthikumaran • solo_traveller • my
3
2026-04-29 • via Nuitee
H
Hammy • solo_traveller • my
5
Pros:

靠近火车站，隔壁就是小贩中心

Cons:

感觉比较廉价，毕竟便宜

2026-04-23 • via Nuitee
C
Choon • solo_traveller • my
7
2026-04-15 • via Nuitee
W
world traveler • solo_traveller • eg
1
2026-04-13 • via Nuitee
M
Mohamad Zubir • couple • my
2
2026-03-28 • via Nuitee
J
Jerry • couple • my
3
Pros:

No

Cons:

No

2026-03-27 • via Nuitee
N
Noor • extended_group • my
8
2026-03-14 • via Nuitee
K
khairol • solo_traveller • my
5
So so
Pros:

.

Cons:

1. Facilities

2026-03-13 • via Nuitee
D
Daniela • solo_traveller • it
1
2026-03-09 • via Nuitee
A
AimySahaja • couple • my
5
2026-03-09 • via Nuitee
G
Goh • solo_traveller • my
5
2026-03-06 • via Nuitee
M
Mino • couple • my
7
2026-03-03 • via Nuitee
P
putra afiq akmal bin nazmi • couple • my
1
2026-02-27 • via Nuitee
A
Anouk • couple • de
1
Cons:

In unserem Zimmer hat es nach Rauch gerochen weil jemand vor uns darin geraucht hat und überall waren brandflecken. Auf der tür stand das da eine Kamera versteckt ist im Zimmer

2026-02-26 • via Nuitee
I
Imanuel • couple • my
9
2026-02-23 • via Nuitee