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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Concierge service
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Wheelchair accessible
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Lockers
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Emergency cord in bathroom
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Convenient Location and Stunning Views
Located in Hangzhou, Atour Hotel Hangzhou West Lake Cultural Plaza Shangtang Road offers easy access to key attractions like Wushan Square and Lingyin Temple. Enjoy picturesque city views throughout your stay.
Modern Amenities for a Comfortable Stay
Each room is equipped with air conditioning, a flat-screen TV, and free WiFi. The attentive staff ensures your room is stocked with essentials for a relaxing visit.
Multilingual Staff and Personalized Service
The hotel staff speaks English and Chinese, providing assistance and recommendations to enhance your stay.
To experience these exceptional features and more, book your stay at Atour Hotel Hangzhou West Lake Cultural Plaza Shangtang Road today.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
Atour has live up to its expectations. Though the passage to the rooms is a bit dark, the rooms are well maintained and clean. Rooms are big, comfortable, and clean. Staff are friendly and helpful too.
Location was next to a carriageway and it was a little confusing to navigate for the driver. There seems to be only one road leading to most destinations and we were caught in a few heavy traffic situations.
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Very nice people and best room ever.
Very nicely furnished, and the wall art was absolutely beautiful. Even in front of big road, it was totally peaceful, when window closed
It was a lovely hotel. A 5 min walk to subway. It looked poorly located as it beside a busy road but you couldn’t hear road noise from our room which faced it. Laundry room was very well equipped, iron, ironing board, steamer, Lots of detergent to use and ability to have staff assist with service wash. Lots of shops and restaurants beside hotel if you choose not to walk too far.
Location beside busy road but there was no road noise
They had good amenities. Rooms were a good size.
No proper driveway for Didi pickup/drop-off..
convenient location, fresh facility, and friendly staff.
是的
Staff were friendly
My frd left her iPhone in the room, called the front desk, they found and kept. Thumb up for honesty.
Near MRT
The supper was 寒酸。 Better off not providing.
Gym size is small
Central location, great room and clean and loved the included laundry services!
Very helpful and friendly staff
Good restaurant next door for spring dishes
I thought the booking was a non-smoking room!!!!
There was fairly obvious smell of smoke when I opened the door… disappointed
Great location. Well connected. Close to tube station to train station and airport. Staffs are friendly and helpful
The room we booked was large as we paid extra and we liked it. The location is quite away from everything and the metro station. Not much food or supermarkets around. The staff os friendly. The hotel
is not a modern building but it is okey for 1-2 nights. I wish we booked
in a better location or closer to thw meteo station.
Location
The location is not favourable. Property is along highway. Metro station is about 12 min walk.
Hotel limpo e organizado e atendentes gentios .
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