MSM Arena Hotel

Hotels
7.1 (854 reviews)
6 Forty Lane , London , gb

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Room service
Heating
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Noisy rooms

Categories

Cleanliness
5.45
Several reviews indicated issues with cleanliness, including dirty bathrooms and moldy rooms.
Service
8.45
Multiple mentions of friendly and helpful staff.
Location
8.45
Great location for accessing Wembley Stadium and public transport.
Room Quality
6.45
Mixed reviews on room quality with issues reported regarding noise and stability of furnishings.
Amenities
6.45
Some amenities are noted, but issues like cold rooms and parking cost affect perception.
Value for Money
7.45
Some reviews indicate good value, balanced against complaints about parking fees and cleanliness.
Food and Beverage
7.05
Not explicitly mentioned in reviews.
Overall Experience
7.05
Overall mixed experience; some guests enjoyed their stay while others faced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:00

Property Description

City Views and Modern Comforts
Enjoy stunning views of the city at MSM Arena Hotel, where modern amenities and comfortable accommodations await you.

Convenient Services and Facilities
Benefit from free WiFi, room service, and a concierge service during your stay at our 3-star hotel in London.

Nearby Attractions and Transportation
Explore London Designer Outlet and Preston Road, located just a short distance away. Take advantage of our paid airport shuttle service for easy travel to and from London Heathrow Airport.

To book your stay with us, visit our website or call us today!

Important information:

- Check-in & Check-out: Standard Check-in: 3pm–10pm (Free). Early Check-in, subject to availability: £10 per hour prior to 3pm, minimum - £20. Late Check-in 10pm–3am: £20. Advance notice required for early and late check-in.

- Check-out: 11am SHARP. Late Check-out: £10 per hour beyond 11am minimum £20. Advance notice required.

- Parking: Private parking is available on site via a third party at discounted advance-booking rates: £10 per night (nonevent days), £30 per night (event days). Onsite rates without prior booking are higher. Advance reservation and payment are mandatory.

Visitors: Visitors are not permitted on the premises or in guest rooms.

Pets: Pets are only allowed with prior hotel approval, subject to a refundable £50 deposit and applicable fees. Unauthorized pets constitute a breach of hotel terms and may incur additional charges or eviction.

Additional Services: Baby cots available at £10 per stay. Amenities such as hair dryers and fans available on request.

- Transport: Airport transfers can be arranged at set rates.

- Smoking Policies: Smoking is prohibited indoors; violations incur a £200 penalty and possible eviction.

- Deposit: You may be asked to give damage deposit up to £150, which can be paid by cash or card or bank transfer

- Payment - Guests are expected to make full payment including for flexible rate to the hotel by card or by bank transfer once the cancellation period expires, generally 5 days. System will automatically cancel the reservation 5 days before arrival date without any notice, if full payment is not made in advance.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.1
Based on 854 reviews
Cleanliness: 5.45
Service: 8.45
Location: 8.45
Room Quality: 6.45
Amenities: 6.45
Value for Money: 7.45
Food and Beverage: 7.05
Overall Experience: 7.05
D
Duresa • solo_traveller • de
7
2026-08-08 • via Nuitee
M
michelle • solo_traveller • gb
10
2026-08-07 • via Nuitee
H
Helen • solo_traveller • gb
5
Pros:

It was convenient in location for easy walk to Wembley. The room was clean and the bathroom fixtures were quite luxurious for the venue. They also provided a fan which was very helpful with our recent heatwave.

Cons:

Check in was 3 and the front car park was quite full of people at 2.20 of people waiting to check in as to go in a little earlier would have incurred a surcharge of minimum £20.
It was not obvious at time of initial booking that parking also required an additional payment.
The room due to its easy proximity to Wembley stadium was already quite a high rate so the push for additional charges did seem unnecessary. That said it is a small business in a good location and fine for a one night stay.

2026-08-07 • via Nuitee
S
Shan • couple • gb
5
2026-08-06 • via Nuitee
O
Oscar • family_with_children • gb
8
Comfy stay, Lovely Receptionist, Good for Wembley Stadium.
Pros:

It was clean, and the receptionist was very kind and helpful.
It’s within a short walk of Wembley Stadium which is why we chose it. Modern room fine for a good nights sleep.

Cons:

The room had a few maintenance issues, primarily the shower wall being broken and other little stuff.
While it is a short walk to the stadium. I would stress to be careful at night , the area isn’t the safest. (We were three men and all above 6ft)

2026-08-05 • via Nuitee
N
Nicola • solo_traveller • gb
9
Overnight Stay
Pros:

Location. Room and bathroom were spacious and clean.

Cons:

I prebooked a parking space for £30. My plans changed and the space was no longer needed. I contacted the hotel twice in advance of the booking date to advise so the space could be re-allocated and asked if the £30 could be refunded. These messages were ignored and the money was not refunded.

2026-08-05 • via Nuitee
R
Rabin • solo_traveller • gb
10
2026-08-04 • via Nuitee
E
Ebony • extended_group • gb
10
2026-08-04 • via Nuitee
K
kathryn • couple • gb
8
Great value friendly staff, super location
Pros:

Close to Wembley Stadium

Cons:

Stairs down to the toilet

2026-08-04 • via Nuitee
P
Paul • couple • gb
8
Good overall
Pros:

Location

Cons:

A bit dated

2026-08-04 • via Nuitee
T
Tanya • solo_traveller • gb
3
Pros:

Location

Cons:

For the price the room wasn't great, the mattress was outdated, couldn't use the TV

2026-08-03 • via Nuitee
A
amber • couple • gb
7
Comfy, affordable and would use again
Pros:

Super close walking distance to Wembley stadium for events

Cons:

Friendly staff and location with parking

2026-08-03 • via Nuitee
A
Ahmed • family_with_children • fr
1
2026-08-02 • via Nuitee
K
Karen • solo_traveller • gb
8
Pros:

Excellent location for Wembley 20 minute easy walk out of stadium

Clean sheets and towels

Cons:

Room 101 iss small. Its a tired building but if you just want to somewhere to sleep after a concert its ideal

2026-08-02 • via Nuitee
D
Danielle • extended_group • gb
9
Pros:

Great location
Nice rooms
Friendly staff

2026-08-02 • via Nuitee
S
Susan • solo_traveller • gb
8
2026-08-02 • via Nuitee
S
Shannon • couple • gb
10
Excellent, highly recommend if you’re going to Wembley great location and the staff were very lovely.
Pros:

The staff were very helpful in accommodating us for early check in, great location for Wembley stadium

2026-08-02 • via Nuitee
J
Jessica • family_with_children • gb
10
2026-08-02 • via Nuitee
S
Shannon • solo_traveller • gb
8
Pros:

Location was ideal

Cons:

Couldn't get the tv to work

2026-08-02 • via Nuitee
J
Julia • couple • gb
7
Just one night whilst attending an event at Wembley stadium. Two bus stops from Wembley Park or a 20 min walk.
Pros:

Nice clean pleasant room, easy check in, lovely lady at the desk.

Cons:

Very steep steps down to the bathroom, this should be shown on the booking information as some people would find this very difficult

2026-07-25 • via Nuitee