Eco Hotel Casa Corazón Bacalar

Hotels
7.4 (77 reviews)
Boulevard Costera Bacalar Sur, 521 , Bacalar , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Express check-in/check-out
Tour desk
Non-smoking throughout
Private check-in/check-out
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Limited amenities

Categories

Cleanliness
6.24
Issues with mold and unpleasant odors in rooms were mentioned.
Service
9.21
Positive feedback on friendly and helpful staff.
Location
9.25
Highlights on great location with access to the lagoon and private pier.
Room Quality
6.7
Rooms described as rustic and needing repairs, including noise issues and lack of hot water.
Amenities
6.73
Few amenities noted; building needs maintenance.
Value for Money
6.69
Low quality for price due to lack of updates and maintenance.
Food and Beverage
6.24
No dining options mentioned, and lack of facilities suggests limited food and beverage service.
Overall Experience
8.11
Mixed feelings due to location and service overshadowed by room and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:27

Property Description

Breathtaking Lagoon Views and Tranquil Atmosphere

Dockside Relaxation and Water Activities
The hotel's dock in the middle of the lagoon offers a perfect spot for relaxation and easy access to water activities like boat trips. The dock leads to a traditional palapa, enhancing the authentic experience.

Serene Gardens and Cultural Exploration
Surrounded by lush gardens, Casa Corazón provides a peaceful setting for guests. Explore the Mayan Ruins with touristic information from the staff or visit nearby attractions such as cenotes. A meditation room and common lounge offer additional spaces for relaxation.

Experience the beauty of Bacalar at Casa Corazón and book your stay today to create unforgettable memories.

Important information:

Please note that the property only allows small pets up to 7 kg weight.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.4
Based on 77 reviews
Cleanliness: 6.24
Service: 9.21
Location: 9.25
Room Quality: 6.7
Amenities: 6.73
Value for Money: 6.69
Food and Beverage: 6.24
Overall Experience: 8.11
M
Mirangel Rodríguez Méndez • couple • mx
1
2026-02-14 • via Nuitee
F
Frédéric • family_with_children • fr
4
La seule chose positive était l’emplacement mais l’hôtel mériterait un grand rafraîchissement.
Pros:

L’emplacement est l’atout numéro 1 avec l’accès à la lagune et un ponton certes vieillissant mais encore agréable.

Cons:

C’est un établissement vieillissant qui mériterait d’être rénové. La salle de bain était pas très propre et il n’y a pas beaucoup d’eau chaude. L’établissement est mal insonorisé. Nous avons rien dormi la seconde nuit à cause du bruit dans les couloirs.
Il me semble que quand on a réservé il y a 8 mois, il y a avait une possibilité de petit déjeuner sur place. Aujourd’hui ce n’est plus le cas. On nous a recommandé des restos en ville, mais à 2km environ. Si vous n’êtes pas motorisé, ça peut être compliqué

2026-02-14 • via Nuitee
E
Eliza • couple • gb
8
Pros:

No hot water in the shower and a very squeaky door to the toilet, no soft lighting, we asked for a small lamp, but it didn't work

Cons:

Location, staff

2026-02-14 • via Nuitee
V
Valdés Salazar • couple • mx
9
Pros:

La laguna

2026-02-09 • via Nuitee
V
Vazquez • couple • mx
5
Pros:

La vista a la laguna y el jardín

Cons:

El olor a humedad en la habitación 5, el colchón muy incómodo, la regadera no servía avise y me dieron una a qué si quería hiciera yo el cambio de la misma en la habitación 6, la verdad se ven bonitas las fotos de la publicación pero en realidad son muy diferentes ya estando ahi

2026-02-09 • via Nuitee
J
Julio Cen • couple • mx
8
Pros:

El acceso a la laguna

Cons:

Un poco las instalaciones, pero en general todo bien :)

2026-01-19 • via Nuitee
M
MarinaGr76 • extended_group • it
6
Pros:

La ubicación con su muelle privado a la laguna.el personal estupendo,Mar y Laura fueron siempre disponibles y amables.

Cons:

Las camas eran super incómodas y había un olor insoportable en el baño

2026-01-16 • via Nuitee
C
Charles • couple • ca
2
2026-01-12 • via Nuitee
A
amanecer • family_with_children • mx
10
Pros:

Con la laguna dentro del hotel muy bonito,rústico , personal super amable me encantó,volveria

Cons:

Un poco de mantenimiento y estaría perfecto

2026-01-09 • via Nuitee
J
JOSE LUIS • couple • mx
10
Pros:

La ubicación y las palapas junto a la laguna y

Cons:

Un cuarto de 5 qué alquilamos no tenia aire acondicionado y el baño era muy pequeño. Los otros cuartos eran aceptables.

2026-01-06 • via Nuitee
C
Christoph • couple • ch
6
2026-01-05 • via Nuitee
L
LORETTE • family_with_children • be
8
Déconnection.
Pros:

La situation

Cons:

Pas moyen de s’y restaurer

2026-01-03 • via Nuitee
G
Greg • couple • dk
6
Prepare for a suboptimal room with a lot of issues, with a location with a private pier saving the place.
Pros:

Great location with a nice private pier into the lagoon. Fantastic place to relax and swim a bit in the lagoon and wonderful coloured waters.
The service was also very nice and helpful.

Cons:

The room smelled during our stay. I believe it’s the piping from the shower/ toilet. Very unpleasant smell in the whole room.
Few other things here and there need fixing and renovation. For example the door to the toilet made very loud noise while opening/ closing and couldn’t close completely.
The drinking water tank in the common area ran out at some point and for almost the whole day wasn’t replaced.

2026-01-01 • via Nuitee
M
morris • couple • us
1
Pros:

El muelle frente a la laguna. es lo unico que vale la pena.

Cons:

Tienen un problema muy serio de moho los cuartos.
Reservamos para tres noches solo nos quedamos una por que no teniamos a donde ir. El hotel no ofrese rembolso, terminamos llendonos a otro hotel.

2025-12-29 • via Nuitee
M
Manuel • couple • mx
9
2025-12-15 • via Nuitee
K
Katarzyna • couple • pl
7
2025-12-04 • via Nuitee
L
Laurine • couple • fr
7
Pros:

L’emplacement avec l’accès à la lagune

Cons:

La chambre était rustique et la douche ne fonctionnait pas correctement (eau chaude)

2025-11-28 • via Nuitee
C
Castellotti • couple • ch
8
Pros:

Molto bella la posizione sulla laguna. Decorata bene. Staff molto gentile. Bel posto, bella la struttura sull'acqua.

Cons:

Mancanza di acqua calda. Mancava una luce piccola vicino al letto

2025-11-26 • via Nuitee
M
Maria del carmen • couple • mx
8
Pros:

Buena ubicación, el personal muy amable

Cons:

Hace falta mantenimiento en las habitaciones, focos sin funcionar, la presión en la regadera baja, pocos enchufes para conectar aparatos. Si bien es un concepto relax-sencillo, lo austero del concepto no justifica la falta de actualización y revisión de instalaciones; por eso la calificación de calidad precio es baja. Les.ayuda la ubicación, el acceso a la laguna y las chicas de recepción.

2025-11-05 • via Nuitee
R
RuthyL • extended_group • fr
10
Pros:

Tout, c'est un petit coin de paradis.
La sympathie et les bons conseils de la réceptionniste, ainsi que son sourire.

2025-10-28 • via Nuitee