GM Grand Moments Bandar Sunway

Hotels
7.1 (476 reviews)
No 1 & 3 Jalan PJS 11 Bandar Sunway Metro , Petaling Jaya , my

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Children allowed

Facilities

Free beach shuttle
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Substandard amenities

Categories

Cleanliness
5.6
The cleanliness was very disappointing with old and worn towels, and the hotel was described as filthy.
Service
8.6
Staff were noted to be friendly and respectful despite other issues.
Location
9.6
The hotel is conveniently located near Sunway Pyramid and various eateries.
Room Quality
7.1
Multiple guests mentioned poor conditions of room amenities and small room size.
Amenities
6.6
Lack of kitchen equipment and poor quality toiletries were highlighted as drawbacks.
Value for Money
7.1
Guests expressed frustration over conditions relative to the price they paid.
Food and Beverage
4.6
Breakfast in the restaurant was described as very bad and unrelated to the hotel.
Overall Experience
7.6
While location and some staff were praised, issues with cleanliness and amenities affected the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:43

Property Description

Convenient Location

Delicious Dining Options

Excellent Business Facilities

Experience comfort and convenience at GM Grand Moments Bandar Sunway. Indulge in local cuisine at our restaurant, take advantage of our business center, and enjoy around-the-clock assistance from our friendly staff. Book your stay now to make the most of your trip to Bandar Sunway.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.1
Based on 476 reviews
Cleanliness: 5.6
Service: 8.6
Location: 9.6
Room Quality: 7.1
Amenities: 6.6
Value for Money: 7.1
Food and Beverage: 4.6
Overall Experience: 7.6
S
Sweety😘 • family_with_children • my
8
2026-02-14 • via Nuitee
Z
Zulhairi • extended_group • my
10
2026-01-27 • via Nuitee
L
LEONG ING • family_with_children • my
10
2026-01-26 • via Nuitee
1
1259 • family_with_children • my
8
Most all okey
Pros:

Easy to access

Cons:

No tea and sugar provide

2026-01-24 • via Nuitee
H
Hau Ee • family_with_children • my
3
Bad
Pros:

The location is very near to Sunway pyramid and Sunway lagoon. There are eateries and convenience stores nearby too.

Cons:

The construction work next door was really annoying. The staircase in the family suite is a bit dangerous for small kids. Didn't see any utensils in the whole room. There are hairs on the floor.

2026-01-19 • via Nuitee
A
Abdulrahman • family_with_children • sa
6
المكان نظيف ولا كن لا يوجد خدمه ولاكن اللي يبغا يوفر ممتاز لانه نظيف ويادي الغرض
Pros:

النظافه وموقع المكان

Cons:

بلا يوجد ثلاجه ولا يوجد خدمه ولا كن المكان ممتاز ونظيف

2026-01-19 • via Nuitee
S
SOPHIA ANAK • couple • my
9
2026-01-17 • via Nuitee
L
LEONG ING • family_with_children • my
8
2026-01-16 • via Nuitee
S
Syahlim Aisyah • family_with_children • my
5
2026-01-15 • via Nuitee
J
Jhy Horng • solo_traveller • sg
6
If they have a decent size table, it would have been much better
Pros:

Location is good. Cheap.

Cons:

Table was too small, cluttered with kettle and hair dryer, barely had space for my wallet, keys and mobile phone. No space to open my laptop to do some work. Holder for shower head is loose, not able to hold up the showhead when water is turned on.

2026-01-15 • via Nuitee
S
Sheila • extended_group • my
2
Pros:

Near mall.

Cons:

The aircond hot and sleep in sweat. The room to small. The tv no function at all, its only hang on the wall for complete the decoration. The main suis for the put the card many time fall down. The carpet outside so smelly.

2026-01-15 • via Nuitee
M
Mohd Noor • family_with_children • my
10
2026-01-12 • via Nuitee
B
Billy • solo_traveller • ph
9
Ideally priced hotel.
Pros:

Location to bowling center. Just across Sunway Pyramid.

Cons:

Rooms a bit run down.

2026-01-11 • via Nuitee
A
Abdul Razak • family_with_children • my
8
2026-01-09 • via Nuitee
D
Devi • couple • my
1
Pros:

Only the surroundings have a lot restraint.

Cons:

No hot water in wat heater. Blankets is not clean. Too noisy from outside.

2026-01-07 • via Nuitee
渡辺 • family_with_children • jp
4
Pros:

サンウェイラグーンまで徒歩数分と近いので、それが目的なら良い

Cons:

全体的にスタッフの対応が良くない。特に朝食場所のスタッフはお客に対して舌打ちをする等最低。

2026-01-06 • via Nuitee
A
Afindy Noor Ishak • family_with_children • my
8
Pros:

Great location, easy to get in and out of the city. The hotel is well-maintained, clean and comfortable.

2025-12-29 • via Nuitee
B
Billy • couple • ph
9
My 4th stay in this hotel and will probably continue using it due to easy access to Sunway Pyramid. Ideal location with
Pros:

Location was very important to my stay.

Cons:

Place looks rundown with stained carpets on the floor leading to rooms. Some rooms had broken door safety latches.

2025-12-14 • via Nuitee
J
James Leong • solo_traveller • my
10
Good
Pros:

Location

Cons:

Nothing to dislike

2025-12-07 • via Nuitee
M
MOHD HAZLI • family_with_children • my
10
Pros:

Good

Cons:

Na

2025-12-06 • via Nuitee